Startek Customer Support Executive Reviews

Likes

Nothing as such. Till training they will behave like Tulsi and parvati and then after you'll be able to see their real face. The most humble and understandable person in the entire floor is Mr Atul Shahji. He's a SME And it seems that he has good knowledge of the process. Apart from him, every SME is not Properly educated.

Dislikes

Everything.. Employees into Management in Startek Lucknow are completely mannerless. They don't have the manners to speak to the colleagues. They got promoted, they have their own houses in the city and they have a decent package and they think that they are the king. I doubt if they will be able to survive in the working culture of Metro cities like Pune, Bengaluru or Hyderabad. They will be kicked from the management or from their fellow employees or even from their associates if they behave or speak on the same tone like they do here in Lucknow. *The WFM guys don't know how to speak. They keep on shouting. If there is a long call, the customer is not ending, what will the associate do? *TLs are always busy at their desk. They don't even bother what issue their associate is facing. If there is a Dsat, congratulations!!! You'll be famous in the entire floor. Don't have the manners to speak. Think of themselves as Gunda(Only faiz and Tanmay khare knows a lil bit on how to give respect). *Ams - They are busy into their own as the client is roaming around. * Client- Mr NetraBahadur Lohar - He's always roaming in the floor, He's from Bengaluru, I thought he must be knowing the corporate culture, But he is the same. *SME- They themselves don't know the process, everything they ask here and there and then say - Refer to Yoda and share whatever they feel like. They think that they are now SME, they will deal with the associate anyway they want. Always keep following Girls and busy on phone. *Attrition - This hardly bothers STARTEK. They are into Fire n Hire policy. Everyday interviews going on, still call flow is exceptionally high. They don't know how to retain. I've myself heard an AM (Riku Pal) saying.. " Jati hai to jane do. 1 jaegi utne paise me 2 aaenge, apna appraisal nai rukna chahiye" to her Fellow Manager. Guys to watch out for: Yash Katare (TL) - He don't care, Don't have manners. Good Human being. Will do 100 good things, but 1 Bad thing will wash off everything. Deepak Yadav(SME) - Very proudy. No help outside process. Don't even talk properly. Alok Singh(Manager) - Very arrogant. WFM guys - Everytime Shouting Mohammad Saad (He's very Blunt, But helpful too) Mahesh(HR Dept) - Will find mistake in everything. My only suggestion: Better open a Paan Masala shop but refrain working in Startek. Join HCL in Lucknow, shift to Metro cities but don't work in Startek. Especially STARTEK LUCKNOW...Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Likes

Management is not transparent.appraisals are not their and not good salary hike.

Dislikes

Management does not address our issue, and not growth in career.

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

Nothing to be liked about the company

Dislikes

There is nothing likeable about the company. Poor management is the major drawback of any organisation, Aegis has been competitive enough to beat that. Salary Structure is the sidelined topic of discussion for them.

Work Details

There is no life after joining Aegis Global. No proper arrangement for leaves and only a single day off is provided with abundance of work load. No flexibility is there for in between work breaks.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing Nothing Nothing Nothing Nothing

Dislikes

nonflexible working hours Salary POlicies Team leaders Over time

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

“Worst company donot deserve even a single star ” Former Employee - Customer Care Executive in Bhopal, Madhya Pradesh (India) I worked at Aegis (India) full-time (More than 7 months) Pros: Work work work ...There is clueless ,endless and view-less work will be forced to you to do that even you are not allowed to have a tea break before lunch. Your will never get fat because they won't give you proper time and environment to eat. You will never ever get cold while working in aegis because ac's never work. Company is very dynamic there policies change within hour....Read More

Dislikes

Cons: Every coin has two sides if there are some pros then some cons can also may exhibit. likewise as I said Talking about cons there is one man army led by Umeshwar Ojha TL who is every thing in this company. He says this is night then you have to admit that this is night . He treats everyone like a labour which can can not leave the company premise either before last bell rings or without his permission. He is very "shakki" for this he has appointed a consultant which can be seen in every interview or the placement drives and he never visits his office in a month. Beware, you ll get to know about him when you ll join the company<mark style="background-color: #fff5e4;">. Salary Never comes on time</mark>. Advice to Management Please leave the management...Read More

Work Details

Hell!!!!!!!

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

No inventive no bonus only performance is required

Dislikes

Worl load

Likes

There is no job security. Teamleader and colleagues are supportive; salary is less as per work and no night shift allowance

Dislikes

Everything is fine but job security very less

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Salary and incentives

Dislikes

Work life

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Good work environment and culture, safety, policies are good also good and fair bonus per 3 months

Dislikes

Salary is decent but career growth is low.

Work Details

Job is quite interesting we work together as a team also have learnt a lot also got a different role in the job quite happy.

Work timings: Flexible Timings

Likes

Good work environment and culture.

Dislikes

Salary is less and career growth is slow.

Work Details

The job is interesting, I learnt everything on the job.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Employee Benefits

Other

Likes

Nothing

Dislikes

Salary will not given on time

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.