Mphasis Senior Customer Service Officer Reviews

Likes

I got good colleagues who are friendly and always ready to help.

Dislikes

They hired me saying it's hybrid module but since you are new you will have to work from office for 3 months. Then once i joined, they asked me to work from office for 6 months. Now i completed 6 months, they are saying they will not allow hybrid module at all. Fake promises was made while hiring.

Likes

Nothing

Dislikes

Worst management in PM project and also so called manager is there and he is very rude guy and the worst work culture is exist in that particular project. He is the manager of LOB called maintenance team..if anyone wants to join that particular project, please don’t go

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Some opportunities are great from career & growth perspective, it depends on the account.

Dislikes

No support from management Poor appraisals / no compensation growth

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Dislikes

Likes

Dislikes

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Likes

Was good company’s

Dislikes

No dislikes

Likes

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Work load is balanced. Sufficient team to manage work.

Dislikes

No salary hikes from last 5 years. No promotions. If any then dry promotion. Bench policy is worst. No job security for entry level jobs.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Dislikes

Everything, absolutely no pay hikes and promotions, no bonus, no allowance, sometimes you don't even get full salary, forget VP, Toxic management and culture, worst HR system and of lot of things, everything bad you can imagine about a company exists in Mphasis.

Work Details

Work policy: other

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

It depends on the team we work with, if the team manager or lead is chill and doesn't bother much about micro management, you will enjoy the work even if you come to office everyday

Dislikes

If the micro management is high, even with WFH you'll struggle and feel stressed

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

In general, nothing much is there to like but training programme and skill development is good.

Dislikes

Worst bench policy. Once someone is on bench HR pressurise to resign as they do not want to give severance package and violate Indian labour laws. They are expert in violating Indian labour laws. Also, promotion and increment is below industry level. Job security is below average. The worst part is that work given to a lower level employee and higher level is same. So, if you are experience, you will never feel yourself to be empowered....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work life balance is good

Dislikes

No yearly salary increment. People are eligible for salary increment after 3 years and that too very nominal 4 or 5 percent hike.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

As a fresher you get exposed to project work and actual hands on really well.

Dislikes

No Promotion. No Hikes. No Appraisal. No Appreciation. Overworked. Micro management. Work life balance is obviously bad. Managers are stuck to their roles for far too long and stagnate the growth of other new members early in their career. They only have appreciation for you and your work when they want you to work more. WFO is implemented very strictly. Extended work hours.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The team is friendly and event activities has recently started in Hyd location. The office looks good

Dislikes

promotions Manager support Lack of clarity what employees are doing in project by Managers. No recognition. Managers have to recognize the effort of employees. Existing employees under paid and new joiners are getting good hikes

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

It's a golden opportunity to work with mphasis limited company and I have worked 5 years in mphasis limited company only good experience 👍

Dislikes

Now a days they not allow to do work from home ,if the people who are working good and well also they will not allow to do work from home that's why I quit my job ☺️...... In future if u got a opportunity I will not at all miss that one 👍

Work Details

Work policy: other

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.