Mphasis Senior Customer Service Officer Reviews

Likes

Some opportunities are great from career & growth perspective, it depends on the account.

Dislikes

No support from management Poor appraisals / no compensation growth

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Cab facility, accurate shift timings, no forcefully work

Dislikes

Work environment.its depend on team.

Likes

Work Environment

Dislikes

Lack of varity of foods in cafeteria

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves International Travel.

Likes

Work life balance & manager is great

Dislikes

Salary/package

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

The worst Management, No hike from last 4 years, No respect for employees at all, Manager and team leads are like Hitlers, totally an illiterate culture of working ethics,

Likes

Everything good, hike should happen yearly only the drawbacks

Dislikes

Cultural activities not happening, should happened sometimes

Likes

Nothing, they will force you to work after the shift end without any extra pay

Dislikes

Everything, politics is toxic

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Provides good career opportunities and open door policy.

Dislikes

Should focus on salary hikes

Likes

Can get chance to work in bigger organisations for few months till project ends.

Dislikes

Keeps sending from clients to clients not a fixed role to gain complete knowledge on a project or product in company.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

If you are working for a big client it would be good to explore new technology.

Dislikes

Salary hike is not there even after 2 years and variable pay also not 100 percent all time..

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Mphasis is known for embracing new technologies, such as AI, machine learning, and automation, which can make the work dynamic and engaging

Dislikes

Depending on the role, some might experience high workloads or tight deadlines, IN some cases, employees may feel that internal processes or communication could be improved for better efficiency. And no job security

Likes

I worked with Mphasis only for 6 months and in those 6 months I worked for 3 months only that to at client site. The client site environment was good.

Dislikes

I felt a few people feels that they own the company and gets so rude with the employees. I personally didn't like their attitude , had to quit within 6 months. Otherwise I had a plan to stay for long.

Likes

the work culture is smooth and there is not huge amount of pressure exerted by colleagues as compared to other companies. There are also scope for learning opportunities through learning portals.

Dislikes

Not much freedom, in terms of expressing our views. Chances for promotion are very less for tenured employees. Learning opportunities come with huge monetary cost. Team outing opportunities are very limited as it is restricted to how much quarterly budget gets allocated to the delivery manager.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work culture and work life balance was good

Dislikes

Though it's everywhere but I would say increment is quite not good which they need to improve for betterment of the employees.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Training and learning plans

Dislikes

No Employee supportive environment, Do not understand service nature , challenges and help employee. Due to bad treatment by client and mgt not provided required help, had to resign. Even though whole team sitting in different location, it was mandatory to go to office all 5 days .sit alone in office without any interaction .

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

We could learn new things about banking very well ,fresher would learn so many things about corporate life in mphasis

Dislikes

There is no WFH option, need to maintain floor hours and Target is the worst thing managers will pressure you to achieve Target, thing is if u r not good at process u need to work daily under pressure, need to maintain dress code

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.