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Mphasis
Comparebased on 8.5k Reviews
Video summary
Filter reviews by Mphasis Customer Support Associate Reviews
Rating distribution
Category Ratings
Job security
Work-life balance
Company culture
Work satisfaction
Salary
Skill development
Promotions
What employees say about Mphasis?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Friday
40% employees reported
Strict (9am - 6pm)
38% employees reported
No travel
100% employees reported
View more detailed insights
Gender based rating
Rated by Women
2 reviews
Rated by Men
4 reviews
Jobseekers also viewed
6 reviews found
Customer Support Associate in Pune
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
🫶🏻
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Working on Saturday and Sundays are too difficult here as there is no place in the cafeteria to eat and the washrooms are not cleaned on the weekends.
- Promotions - Poor
Customer Support Associate in Pune
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary
Dislikes
No work life balance No proper shifts No night allowance
- Salary - Poor
- Skill development - Poor
- Promotions - Poor
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
What people are saying about Mphasis
Customer Support Associate (working remotely)
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
Low salary Regular overtime Rude behaviour of management Favouritism and groupism Poor HR support Improper training Long huddles and meetings which would affect the production
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday
Work related travel: This is a desk job.
Customer Support Associate (working remotely)
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like to work in mphais is a intresting
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Support Associate in Bangalore / Bengaluru
Customer Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
work culture and management are good and supportive.
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
career growth
Work Details
customer support
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Employee Benefits
NA
Customer Support Associate in Vadodara
Customer Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Support from training staff.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Good
- Company culture - Good
Dislikes
Behaviour of floor supervisor and leader wasn't good enough upto mark
Work Details
I Have been working around 6 months and conditions that didn't favour was of leave policies
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Similar Designation Reviews
Technical Support Engineer in Pune
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Dislikes
Everything, absolutely no pay hikes and promotions, no bonus, no allowance, sometimes you don't even get full salary, forget VP, Toxic management and culture, worst HR system and of lot of things, everything bad you can imagine about a company exists in Mphasis.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: other
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Team Lead in Bangalore / Bengaluru
Full Time
IT Consulting Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Dislikes
So much work pressure. Short deadline for huge tasks, no proper preparation to begin before taking up new project. Forget about work life balance
- Skill development - Bad
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Technical Support Engineer in Pune
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work culture and work life balance was good
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Though it's everywhere but I would say increment is quite not good which they need to improve for betterment of the employees.
- Salary - Poor
- Promotions - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in Bangalore / Bengaluru
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
Worst management in PM project and also so called manager is there and he is very rude guy and the worst work culture is exist in that particular project. He is the manager of LOB called maintenance team..if anyone wants to join that particular project, please don’t go
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Technical Support Engineer in Pune
Full Time
Business Intelligence & Analytics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
There is nothing to like about Mphasis
Dislikes
Work Culture is really bad Full of office politics No ethics Colleage like treatment No appreciation for your work
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Senior Associate in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Some opportunities are great from career & growth perspective, it depends on the account.
Dislikes
No support from management Poor appraisals / no compensation growth
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Technical Support Engineer in Pune
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Mphasis is a great platform for fresher to work
- Salary - Good
Dislikes
Don’t allow employees to do work from home and also the company is not even providing any increment or promotion
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Analyst in Bangalore / Bengaluru
Full Time
Corporate Affairs Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Team is really cooperative
- Salary - Good
- Company culture - Good
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Process Associate in Pune
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security
- Job security - Good
Dislikes
No appraisal, no promotion
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
Customer Service Executive in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Hybrid
- Job security - Good
Dislikes
No proper annual hike.
- Salary - Bad
- Company culture - Poor
Work Details
Work policy: 2 weeks wfo every 2 or 3 months once
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Other Mphasis Reviews
Automation Test Engineer in Bangalore / Bengaluru
Full Time
Quality Assurance and Testing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It depends on the team we work with, if the team manager or lead is chill and doesn't bother much about micro management, you will enjoy the work even if you come to office everyday
- Promotions - Good
Dislikes
If the micro management is high, even with WFH you'll struggle and feel stressed
- Skill development - Poor
- Job security - Poor
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Project Manager in Bangalore / Bengaluru
Full Time
Technology / IT Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
In general, nothing much is there to like but training programme and skill development is good.
Dislikes
Worst bench policy. Once someone is on bench HR pressurise to resign as they do not want to give severance package and violate Indian labour laws. They are expert in violating Indian labour laws. Also, promotion and increment is below industry level. Job security is below average. The worst part is that work given to a lower level employee and higher level is same. So, if you are experience, you will never feel yourself to be empowered....Read More
- Salary - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Software Engineer in Bangalore / Bengaluru
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work life balance is good
- Work-life balance - Good
Dislikes
No yearly salary increment. People are eligible for salary increment after 3 years and that too very nominal 4 or 5 percent hike.
- Salary - Poor
- Skill development - Poor
- Promotions - Poor
- Work satisfaction - Poor
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Software Engineer in Bangalore / Bengaluru
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
As a fresher you get exposed to project work and actual hands on really well.
Dislikes
No Promotion. No Hikes. No Appraisal. No Appreciation. Overworked. Micro management. Work life balance is obviously bad. Managers are stuck to their roles for far too long and stagnate the growth of other new members early in their career. They only have appreciation for you and your work when they want you to work more. WFO is implemented very strictly. Extended work hours.
- Salary - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Module Lead in Hyderabad / Secunderabad
Full Time
Quality Assurance and Testing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The team is friendly and event activities has recently started in Hyd location. The office looks good
Dislikes
promotions Manager support Lack of clarity what employees are doing in project by Managers. No recognition. Managers have to recognize the effort of employees. Existing employees under paid and new joiners are getting good hikes
- Promotions - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Bpo Data Entry Operator in Bangalore / Bengaluru
Full Time
Back Office executive Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It's a golden opportunity to work with mphasis limited company and I have worked 5 years in mphasis limited company only good experience 👍
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Now a days they not allow to do work from home ,if the people who are working good and well also they will not allow to do work from home that's why I quit my job ☺️...... In future if u got a opportunity I will not at all miss that one 👍
Work Details
Work policy: other
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Associate Underwriter in Pune
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
work environment is peaceful no work pressure at all. Seniors are very friendly to their subordinates. Overall skill development and job security is there
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Good
Dislikes
Night shift may be frustrated sometimes.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Executive in Bangalore / Bengaluru
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
"I like Mphasis for its innovative approach to technology and client-centric solutions. The work culture is collaborative, and there are plenty of opportunities for learning and career growth. Additionally, the company’s focus on digital transformation keeps the work dynamic and engaging."
- Skill development - Good
- Job security - Good
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Good
Dislikes
"Sometimes, project allocation can be challenging, and certain processes feel slow. But overall, the company is always working on improvements."
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Sr TPO in Pune
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work life balance, skill development, working environment, Working culture, employee engagement, Security and confidentiality, IT help desk.
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
No dislike
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Delivery Module Lead in Thane
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Colleague is good.
Dislikes
No salary hikes from past 5 years. No promotions. If you ask, they will tell you that please change company. We are in loss. Others companies are firing their employees. But, we are not.
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel: This job involves Travel Within City.
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Mphasis Reviews by Designations
- Mphasis Software Engineer Reviews
- Mphasis Associate Software Engineer Reviews
- Mphasis Transaction Processing Officer Reviews
- Mphasis Senior Software Engineer Reviews
- Mphasis Module Lead Reviews
- Mphasis Senior Transaction Processing Officer Reviews
- Show more
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- Mphasis Software Developer Reviews
- Mphasis Project Lead Reviews
- Mphasis Softwaretest Engineer Reviews
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AmbitionBox has 6 Mphasis reviews submitted by Mphasis employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Mphasis is the right company for you. 40% of employees reported the workin...g days at Mphasis as Monday to Friday. 75% employees reported the work timings at Mphasis as Strict timing. Read more- Home >
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