Mphasis Customer Care Executive Reviews by 30+ Employees | Rated 3.3/5

What employees say about Mphasis?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

62% employees reported

Flexible timing

64% employees reported

Within city

61% employees reported

View more detailed insights

Gender based rating

3.1

Rated by Women

6 reviews

3.4

Rated by Men

21 reviews

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Top Mentions in Mphasis Customer Care Executive Reviews

30 reviews found

Sort by: Popular

Customer Care Executive in Bangalore / Bengaluru

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Feb 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Customer Care Executive in Pune

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 04 Sep 2023

Likes

Culture, overtime pay, work

Skill development - Good
Job security - Good
Promotions - Good
Company culture - Excellent

Dislikes

time extension, targets, salary deduction

Salary - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Bangalore / Bengaluru

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 31 Aug 2023

Likes

Campus is good

Job security - Good

Dislikes

Politics inside the office

Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Pune

Full Time

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 27 Mar 2023

Likes

Absolutely nothing that I liked

Dislikes

Management the whole team UMs wfm

Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive (working remotely)

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 17 Dec 2024

Likes

There’s nothing to like

Dislikes

I was offered a package of 6.7lpa at the time of salary discussion, with the understanding/assurance that after all the deductions I would be getting 47k inhand. When I received my offer letter my package is 5.7lpa, I spoke to them about the same and they said this is the best we can offer. Why did you guys wasted my time if you can’t afford to pay? I would suggest everyone not to work with this organisation....Read More

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive (working remotely)

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Sep 2024

Likes

Good Work Your Company

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nill

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Customer Care Executive (working remotely)

Full Time

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 17 Aug 2024

Likes

Goods

Skill development - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Nothing don't no helps

Job security - Poor

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Customer Care Executive in Pune

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 17 Jun 2023

Likes

Fixed Saturday Sunday off

Salary - Excellent
Job security - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Tl and managers are quite stressing

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

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Customer Care Executive in Pune

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 03 Jun 2023

Likes

Great company

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing It's a nice company

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Pune

Full Time

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 04 Aug 2023

Likes

Almost nothing

Dislikes

Every thing was poorly managed

Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Indore

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 01 Mar 2023

Likes

Working environment

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Salary are less

Work Details

Work days: Rotational Shift

Customer Care Executive in Pune

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Feb 2022

Likes

Team work and support by colleague's

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Shift time

Work Details

It was great

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Pune

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 02 Mar 2021

Likes

Mphsis was my previous company , proses not saport in covid-19 lockdown

Dislikes

In covid-19 lockdown I am in my home town and that time transport not available in all Maharashtra And my company said that come and start your work and I can't able to join my office Then my company told me as per company policy you are termineted

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Poor

Work Details

My health problems sart when I was working there

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Pune

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

3.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 29 Nov 2021

Likes

Yes

Salary - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Learning communication skills

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Vadodara

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

5.0

Salary

1.0

Skill development

5.0

Job security

1.0

Promotions

5.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 31 Oct 2020

Likes

Now company closed down but nice all over , salary good

Salary - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Particiality , not talk clearly , yes manager doesn't address our issues

Skill development - Bad
Promotions - Bad

Work Details

Around 5 year

Work timings: Flexible Timings

Customer Care Executive in Pune

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

3.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 29 Nov 2019

Likes

nexlab astronomics and reliance voice lgger i brought gor to the circumtancez ...bae sim nakoy.. prmji came later ...so i amngst workers.

Salary - Excellent
Skill development - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

cuba libre ...my bike did not a magarpatta sticker still...n nvr lie on the sytems. fridays radio..moongaze lyrics and peoplesoft . Suggestion citibank is out of my reach but phonepe eats my BMG

Work Details

dat bat bit peccka GCP thoda yhoda materio sontic in the air ..b water i want

Work days: Monday to Friday (Flexible Timings)

Customer Care Executive in Mumbai

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 10 Mar 2019

Likes

Good to worked with mphasis an HP company, Very good working atmosphere over there.

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing, I enjoyed job over there.

Work Details

As a Customer Service Executive

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Bhubaneswar

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 02 Aug 2019

Likes

I had alledy worked in mpasis for 1 year I like this company for lurning of languages

Skill development - Good
Job security - Excellent
Company culture - Good

Dislikes

For salari

Promotions - Poor

Work Details

As a relationship excutive

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Noida

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 May 2019

Likes

Good experience

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Everything is good

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Raipur

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 May 2019

Likes

Awesome

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Good

Top trending discussions

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Career Advice

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Happiest mind

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 30 Mphasis reviews submitted by Mphasis employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Mphasis is the right company for you. 62% of employees reported the worki...Read more

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