Marks & Spencer Senior Customer Service Assistant Reviews
based on 3 reviews
i
This rating is based on a small number of reviews, so it may not fully
reflect the overall employee experience.
Updated 21 Jul, 2024
Overall Rating
4.3/5
How AmbitionBox ratings work?
Category Ratings
4.9
Company culture
4.9
Job Security
4.9
Work-Life balance
4.3
Salary & Benefits
4.3
Skill development
4.3
Promotions/Appraisal
4.3
Work Satisfaction
Marks & Spencer is rated
4.3 out of 5 stars on
AmbitionBox, based on 3 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Marks & Spencer is rated
4.3 out of 5 stars on
AmbitionBox, based on 3 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
3 reviews found
Sort by:
Popular
Senior Customer Service Assistant in
Chennai
Full Time
·
Sales Support & Operations Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Jul 2024
Likes
Nice
Dislikes
Nothing to say for that
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Assistant in
Mumbai
Full Time
·
BFSI, Investments & Trading Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Jun 2023
Likes
I want work with mns
Dislikes
No
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
International Travel.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Import & Export Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 30 Nov 2024
Likes
Working at Marks & Spencer, Gurgaon as a CSA was a generally positive experience. The company has a great work culture, excellent training, and overall supportive policies for employees. The brand itself is highly reputed, and most of the management team is professional and approachable.
However, there are exceptions, like Tezveer Yadav, who was one of the worst managers to work under during his time as a floor manager. He often took undue advantage of his seniority and displayed a lack of empathy towards his team members. Even in emergencies, he would refuse to approve leaves, creating unnecessary stress for the team.
Despite this, my overall experience with Marks & Spencer was good, and I would recommend the company, but with a word of caution regarding certain individuals in management....Read More
Dislikes
However, there are exceptions, like Tezveer Yadav, who was one of the worst managers to work under during his time as a floor manager. He often took undue advantage of his seniority and displayed a lack of empathy towards his team members. Even in emergencies, he would refuse to approve leaves, creating unnecessary stress for the team.
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Associate in
Gurgaon / Gurugram
Full Time
·
Retail Store Operations Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 31 Oct 2024
Likes
Good company but politics happen and chatupan karne vale grow karte hai
But company achhi hai job security hai target na ke barabar milta but thoda milta hai jyada pressure nhi salary 20k dete hai in-hand jo ki na Kam hai na jyada average salary
Dislikes
Sale printed t shirt pahn kar mani Quinn vali
the sale likhi hui t shirt pahn kar guard ki jagh staff ko as a greeter gate par khda rkhte voh bhi sale likha hota hai t shirt pe upar
Kaam limit se jyada hai ek second free nhi khda hone dete pure 9-10 ghante continue hard work like labour
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate in
New Delhi
Full Time
·
Retail Store Operations Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 27 Nov 2024
Likes
Work balance
Dislikes
Work balance not good
Work Details
Work days: Monday to Friday
(Flexible Timings)
Customer Service Associate in
Nagpur
Full Time
·
Retail Store Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 16 Oct 2024
Likes
Really good
Dislikes
Nothing everything was good
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Associate in
Jaipur
Full Time
·
Retail Store Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
1.0
Work-Life Balance
posted on 04 Oct 2024
Likes
Always good
Dislikes
Earlier I was working at lukhnow with my family due to business I got transferred at jaipur my wife is living alone at lucknow because her health issues i need transfer to lukhnow because I am getting mental health issues me and my wife both
Senior Associate in
Lucknow
Full Time
·
Retail Store Operations Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 27 Sep 2024
Likes
I like the culture of marks and Spencer
Dislikes
I don't like the promotion policy of marks and Spencer
Customer Service Associate in
Kochi
Full Time
·
Retail & B2C Sales Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 06 Sep 2024
Likes
Better basic pay.
Weekly 2 day off
Dislikes
Management.
Inner politics.
Slow promotion or appreciation
Customer Service Associate in
Kolkata
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Jul 2024
Likes
Every thing.
Dislikes
Nothing is bad
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Chandigarh
Full Time
·
Retail Store Operations Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Jun 2024
Likes
Overall good company. People centric.
Dislikes
Nothing
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Executive in
New Delhi
Full Time
·
Retail & B2C Sales Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 09 Jun 2024
Likes
Best experience there I enjoyed working with this organization
Dislikes
Nothing
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Other Marks & Spencer Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Assistant Manager Administrator in
Gurgaon / Gurugram
Full Time
·
Administration Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 16 Dec 2024
Likes
Freedom they provide
Dislikes
Growth path
Store Manager in
Gurgaon / Gurugram
Full Time
·
Retail Store Operations Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 13 Dec 2024
Likes
Environment
Work culture
Dislikes
Politics , more salary need to be given for old employees
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Retailer in
Pune
Full Time
·
Retail Store Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Dec 2024
Likes
It is a great feeling to work at Marks & Spencer because the people at Marks & Spencer understand their employees and help them move forward.
Dislikes
No
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Operations Section Manager in
Mumbai
Full Time
·
Sales Support & Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 24 Nov 2024
Likes
Good at all parameters
Dislikes
Improve staff welfare and should be more concentrate towards staff involvement and listening
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Executive in
New Delhi
Full Time
·
Retail Store Operations Department
4.0
Overall Rating
4.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
2.0
Work-Life Balance
posted on 18 Nov 2024
Likes
Good experience
Dislikes
Hr. And upper management not support
Store Manager in
Bangalore / Bengaluru
Full Time
·
Retail Store Operations Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 15 Nov 2024
Likes
Few good people are there to work in the company.
Dislikes
Too much politics and favoritism.
Work Details
Work days: Rotational Shift
(Strict Timings)
Section Manager in
Amritsar
Full Time
·
Retail Store Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 14 Nov 2024
Likes
All staff aware regarding Fire health safety because company give a training and 1 officer on the floor
Dislikes
Shift not rotate
Finance Manager in
Hyderabad / Secunderabad
Full Time
·
Finance Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 14 Nov 2024
Likes
I been working with M&S for 8year . I goned beautiful work experience with management especially baquer Ali sir . Learning & and leadership skills
Dislikes
Nthg to say more
Section Manager in
Mumbai
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 12 Nov 2024
Likes
Work culture/growth opportunity/learning and development
Dislikes
Nothing ......
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Stock Room Assistant in
Bangalore / Bengaluru
Full Time
·
Customer Success, Service & Operations - Other Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
2.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 11 Nov 2024
Likes
Team work is good
Dislikes
i did sincerely work, but there is no promotion. salary also did not increase.
People also ask about Marks & Spencer's Senior Customer Service Assistants
How is Marks & Spencer to work for?
Marks & Spencer is rated 4.3 out of 5, based on 3 reviews by employees on AmbitionBox.
Marks & Spencer is known for Company culture which is rated at the top and given a rating of 4.9. However, Salary & Benefits is rated the lowest at 4.3 and can be improved. To know first hand how it is like to work at Marks & Spencer read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Marks & Spencer?
According to AmbitionBox ratings, Marks & Spencer employees rate its salary and benefits as 4.3 out of 5. You can know more about Marks & Spencer Salaries at AmbitionBox
How is the work culture at Marks & Spencer?
Work culture is rated 4.9 at Marks & Spencer by 3 employees. While job security is rated 4.9 and work-life balance is rated 4.9 at Marks & Spencer. Read detailed reviews by employees of Marks & Spencer on AmbitionBox.