IGT Solutions Customer Agent Reviews

Likes

Just the salary on time.

Dislikes

Keeping tamil TLs who are linguistically biased and they torture other language agents and continue to do so until they abscond. No actions taken after multiple escalation. Changing process as they wish every now and then when an agent mentally sets in one process. Groupism, bad management, third rate company.

Likes

If you are in any back office process, life is little bit easier, though less salary.

Dislikes

Transport system is worst. Company policies are more like red tape. Management is not very skilled and lot of favouritism happens

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The only thing about working here is good infrastructure

Dislikes

It's just about picking up calls ,no any other development areas Come pickup calls and go home that's it nothing above this .... Nothing below this No learning Here it's all about not to use aux go on the calls answer the calls that it ,....... Only I genuinely thinks if someone from igt management reading this you have a need of head count to answer your calls it's not that easy for managing 200 calls on wait to answered by 100 people on the floor Managers are only in cabin come to the floor take calls with your subordinates sir there for 8 hours continuously..... These are not complaints suggest suggestions this is not looking like a premium process in 13500 rupees/-...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

There is no reason to like IGT. In my process new GM joined after that work environment got toxic. Before him it was the great place to work.

Dislikes

Toxic environment, Under paid Salary, Irresponsible management, biased management (I am the top performer of our team instead another person getting R&R).

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Why do you ever want to stay at a place where an employee is neither respected nor seen as an asset? Worst of all company can work in Starting from Hr to Manager every single person have zero skill to look after a team

Dislikes

Poor team leaders Untrustworthy management

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I understand now this company is just opposite of what people express through reviews. I mean it's a great choice if you decided to join IGT. Company culture is employee friendly. Work-life balance is always present in the list of Company's priorities. There are doctors present all the time also, made an app for employee's emotionaland mental health. Salary and benefits, promotions/appraisal are real for sure. Don't get mislead by negative ratings. Skill development/learning is never ending. In conclusion, I really like this company and yes, I'm not asked or paid to write the positive reviews only....Read More

Dislikes

Honestly, I'm still figuring out.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Thought there is nothing to be liked except waste of time during Edreams Odegio Training

Dislikes

Poor Management in Odegio Retention Process Poor Training Client Odegio will leave due to their lies Asked to work beyond 9 hours Non functional system, low availbility Waste of a lot of time Pick up is done 3hrs prior to shift & Drop 30min after your shift ends No holiday or leaves despite you have leaves in your kitty Low compensation Dishonest Management weather its Sarabjeet or Any other full of lies...Read More

Work Details

Work days: Alternate Saturday off (Strict Timings)

Likes

There is nothing to like about other than the process which is easy

Dislikes

1. Upper management ( for drama they will mess up your mental health ) 2. HRs Business and recruiter ( have baises over religion and language, salary was promised for 30k but they were giving on 20k out of which you will have to pay 2k for cab ) few female HRs were abused by male HRs if they have health issues and can't come to theoffice. 3. Work environment ( there are some upper management who favour their religion and male gender, for example if you have to clarify few things in front of your teammates, a male employee can easily make fun of you plus your manager laughs at it in place of stopping them , that shows how unprofessional they are. If you are late like for few minutes due to sickness though you inform your manager you will insulted infront of the team, but if you a guy, went for a smoke break or went to play games , come late by more than half hour you are still welcomed with no warning nor insulting , in cab you can see PDA and stuff ). If you complain about it , you are putting yourself in trouble. 4. Food ( there's no hygiene in food court you can smell something pungent, Maggie is not something which is enough for people, there are no other food items so get your own food guys) 5. Even after leaving the company ( they will still harass you and haunt demanding for money stating you have to pay for the cab etc etc )...Read More

Work Details

Work timings: Strict Timings

Work related travel: This job involves International Travel, Travel Within City, Travel Within Country.

Likes

Overall that' nice place to work Healthy environment Supporting culture Need good boundation along with tem members

Dislikes

For career path upskilling there is no platform No perks or appreciation for good work even if client is appraising your job. No promotion or next level criteria even if you fulfill minimum qualifying criteria

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Just a few of the ram members I've got are really good fortunately.

Dislikes

There is nothing really much to like about this company. They will eventually starts pressurising for workload, expecting a new joinee to excel in the field short after the training. Treating as if they already are pro with the rules and regulations and if you make mistakes suddenly it's all your fault and they can terminate you.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

the senior management system is the worst and doesn't support them. there is no salary increment. the employee has been working for 2 years but has been no increment. seriously transportation system is very bad for 3rd class system.

Dislikes

management system very bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

There is nothing good in IGT only attitude igo and demeaning things of the seniors.

Dislikes

When I was telling my team leader to change my shift for a medical reason with the valid medical documents his reaction is like jiske paas Jana hai jao mujhe ghanta farak nai parta and also they are very aggressive for which we can't express anything 😞 Also even infront of a girl they are using such words I really feel very negativity I am working till today due to my family concern and it's my third year but even one Penney is not increased to my salary or increament in post....Read More

Likes

There is nothing to like about this company as they will always take you for granted.

Dislikes

The company is very bad and they will always take you for granted. They do not offer any leaves and if you have leaves as well, they will also ensure that you do not take them. Also, they will deduct unnecessary charges from your salary in the form of some taxes and other stuff. The do have a entertainment room as well however, thatis not functional and can be used only at the time of a client visit....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The company is all about show and there is nothing to be happy about. When you join the company , the first impression would be good as the area where they do training and interviews is very well and full developed however, apart from that all other things are very bad and not working. They are totally opposite. Also, they do not let you take leaves as per your choice and will ensure that you work for more than 12 hours a day by giving you unnecessary work and that too at the time of logout. And if you fail to do that, the next day they will either issue a documentation or either boycott you and make you feel that you do not exist. The senior management will force you to do unethical things and they if anything goes wrong, they will not support you and will run away. Als, they fool there clients by giving such data which is not available and charge money as well in the name of things and the salary structure is also very bad and no benefits and unnecessary deductions. This used to happen in Indigo process as I used to work there....Read More

Dislikes

The cab facility is very bad and in fact the senior management is very very bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

There is ntg to like in igt manager tl are very rude they don't care about expert heath .They are only concern about the targets.If we are performing good they will never appreciate that .They will never increase salary , they will only increase the work load.

Dislikes

If will never give sick leave in any situation we have to work and complete our target in small thing they will raise a warning Letter please don't work in igt you will get depressed only.

Likes

IGT was My first company as a fresher. IGT is a great platform to learn about travel term (GDS). Management staff was good enough. Salary was law but it was good environment.😊

Dislikes

IGT provide good appraisal for long term relationship with their employees.

Work Details

Work policy: 2 days/week from office

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.