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Amazon
Comparebased on 25.7k Reviews
Video summaryProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
Filter reviews by Amazon Customer Agent Reviews
Rating distribution
Category Ratings
Skill development
Salary
Job security
Work satisfaction
Company culture
Work-life balance
Promotions
What employees say about Amazon?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Friday
60% employees reported
Flexible timing
60% employees reported
Within city
50% employees reported
View more detailed insights
Jobseekers also viewed
6 reviews found
Customer Agent (working remotely)
Full Time
Virtual customer service Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good environment
- Salary - Excellent
- Skill development - Excellent
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Frequency changes of manager and week offs
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Customer Agent (working remotely)
Contractual
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary and benefits
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
NA
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
What people are saying about Amazon
Customer Agent in Noida
Full Time
Customer Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Ambiance
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Great
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Agent (working remotely)
Full Time
Customer Support Service Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Happy to work with Amazon family
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing like that
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Customer Agent in Mumbai
Full Time
H.r Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Too good company
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Nothing
Work Details
Amazing
Work days: Monday to Friday (Flexible Timings)
Customer Agent in Andheri
Andheri store Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Amazon is a trust Nd great achievement
- Skill development - Good
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Good
Dislikes
- Salary - Poor
- Work-life balance - Bad
Similar Designation Reviews
Customer Service Associate in Mumbai (working remotely)
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
At amazon there is great work culture
- Salary - Excellent
- Skill development - Good
- Job security - Good
- Promotions - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
They are not preferring the previous employees for permanent position.
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in Ludhiana
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I am passionately customer-obsessed, dedicated to delivering exceptional experiences that exceed customer expectations and build lasting loyalty
- Skill development - Excellent
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
I dislike bias, especially when it affects perceptions despite consistent delivery of results
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Executive in Kolkata (working remotely)
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Amazon work environment very good.
- Salary - Good
- Skill development - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
I have joined Amazon 2 times but every 2 times they hired as a contractual job.
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Senior Associate in Hyderabad / Secunderabad (working remotely)
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work from home
Dislikes
1. High Work Pressure – The fast-paced environment and high expectations can sometimes be stressful. 2 - Strict matrix monitoring
- Skill development - Poor
- Job security - Bad
- Promotions - Bad
- Company culture - Poor
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Customer Service Associate in Indore (working remotely)
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I really enjoyed doing the job. I liked that it was work from home .If I get a chance again, I want to work in Amazon again.I have been working for 4.5 years and never got a Pip Cap.
- Salary - Excellent
- Skill development - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
When I was terminated, my mistake was not pointed out to me, he said that it was my mistake; my manager also did not try to save my job, he himself used to take a lot of leaves in the last 6 months, whereas I never got CAP or PIP and was directly terminated. Whatever happened, I want to return as soon as possible, in March itself.
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Senior Associate in Pune (working remotely)
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Worst place to work
Dislikes
Management even if you want to grow and move to different department according to your skillset they will not let you
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Customer Service Executive in Hyderabad / Secunderabad (working remotely)
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I like working hours and the trainers are really best
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
I dislike about amazon customer always is unsatisfied
- Promotions - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Support Associate in Chandigarh
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work From Home is better Opportunity to work.
- Salary - Excellent
- Work-life balance - Good
Dislikes
Some of the trainer are not cooperative. Especially Surya Parkash (surygai) one of the Worst Trainer. Always finds his benefit.
- Job security - Poor
- Company culture - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Service Associate in Kolkata (working remotely)
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
work-life balance is amazing at Amazon and they pay on time. There is no office politices.
- Salary - Good
- Skill development - Good
- Promotions - Good
- Work satisfaction - Good
- Work-life balance - Excellent
Dislikes
Job security is Zero at Amazon. no matter How much labor you have put into your work they never give preference to the employee from the west Bengal region. I was the top performer at my team but they still kick us out.
- Job security - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Customer Service Executive in New Delhi (working remotely)
Full Time
Retail & B2C Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Its a remote job, that is the only thing i liked at amazon, snenior managers, supervisors, dart persons are really terrible specially alk the phillipino environment 😵💫🤢🤮
- Salary - Good
- Skill development - Good
- Work satisfaction - Good
- Work-life balance - Good
Dislikes
No job security, fire candidates on small things, snenior managers are really terrible and rude🤮
- Job security - Bad
- Promotions - Poor
Other Amazon Reviews
Area Manager in Bangalore / Bengaluru
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The only thing good here is salary and other perks are better than other companies
- Salary - Good
Dislikes
Very strict login timings. 10hrs shift making no sense of 5day work week. Internal politics in promotions. It is based on tenure and not on the amount of work you are doing
- Job security - Poor
- Company culture - Poor
- Work-life balance - Poor
Operations Manager 2 in Hyderabad / Secunderabad
Full Time
SCM & Logistics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Leadership principle, knowledge and access, salary, benefits, behaviour
- Salary - Good
- Skill development - Good
Dislikes
Biasness, overpower to managers, weak hr, poor performance management mechanism
- Job security - Poor
- Promotions - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Software Development Manager in Hyderabad / Secunderabad
Full Time
Engineering & Manufacturing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Developer's skills, working with some great SDE's
- Salary - Good
Dislikes
Toxic culture, of you get sick you get punished, you are told openly to show others down so that you can be considered as good. Everyone is always complaining about others and lying to being you on their side. Promotion are based on how well you know your manager and 2 up skip levels, performance dose now matter.
- Skill development - Poor
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves International Travel.
Operations Manager in Pune
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
You get to learn a lot of new stuff. You get a lot of opportunities to display your skillset. Teams are customer obsessed and insist on higher standards.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
High competition
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within Country, International Travel.
Facility Management Engineer in Pune
Full Time
Facility Management Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
You will get salary before end of each month.
Dislikes
Pramotion are totally dependent on reletion with top leadership. The people who don't have knowledge about your field are responsible for deciding about your growth.
- Salary - Poor
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Quality Analyst in Hyderabad / Secunderabad
Full Time
Quality Assurance and Testing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Leave policy and cab facility are the best
- Work-life balance - Excellent
Dislikes
No job security, no promotion, no mental peace, no HR discussion, no opportunity for Internal job posting, too much work.
- Skill development - Poor
- Job security - Bad
- Promotions - Bad
- Company culture - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Associate 1 in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Great company to work with good work culture. Here the people care for their employees
- Salary - Excellent
- Skill development - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
Only problem with this company is job security if you are joining on contract basis there is 50-50 changes to increase your contract or to make you permenent employee.
- Job security - Poor
Work Details
Work policy: 2 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Catalogue Specialist in Bangalore / Bengaluru
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
In Amazon the culture that we follow is very good and work-life balance is a perfect example for amazon employees.
- Skill development - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
If its a non tech role then the only drawback of amazon is it pays you less than the market value.
Work Details
Work days: Monday to Friday (Flexible Timings)
Ml Data Associate in Kolkata (working remotely)
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The people in the company are all helpful and listen every individual point of view.
- Salary - Good
- Skill development - Good
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
There is nothing to dislike about the company but from perspective I didn't like the job that I do and it is just my point of view as there are many people who liked that job.
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Content Writer in Chennai
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Work life balance Work Culture to some extent Job security Infrastructure
- Job security - Excellent
- Work-life balance - Excellent
Dislikes
Peanut increments Frequency of promotions Meaningless, everyone-can-do kind of work Role name is content writer but nothing to do with content writing
- Salary - Poor
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
#1 Best Mega Company - 2022
#1 Best Mega Internet/Product Company - 2022
#1 Best Mega Company - 2021
#1 Best Mega Internet Company - 2021
- HQ - Seattle,Washington, United States
- Internet
- 1 Lakh+ Employees (India)
- Public
- Media & Entertainment
- Software Product
- IT Services & Consulting
- Emerging Technologies
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.
AmbitionBox has 6 Amazon reviews submitted by Amazon employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Amazon is the right company for you. 60% of employees reported the working d...ays at Amazon as Monday to Friday. 60% employees reported the work timings at Amazon as Flexible timing. Read more- Home >
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