Idrive Software Backup Analyst Reviews

Likes

Salary, NOTHING ELSE

Dislikes

Really bad experience, Being the best employee for them doesn't mean anything to them.. Toxic culture is at peak on management side

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

The one bright spot at IDrive is its appraisal model. They are ahead of market standards offering competitive raises. However, this lining comes at a heavy cost-compromised work environment, zero growth opportunities, and poor management. Unfortunately, the exceptional appraisal model is not enough to outweigh the many downsides working here.

Dislikes

I had an unfortunate experience of working at IDrive support, and I can say that it was one of the most poorly managed organisation's I've ever encountered. One of the most glaring issues is their inability to even prepare and share a team roster properly. It's baffling how something as basic as a roster can be mishandled. We were often left in the dark until the last minute, creating unnecessary confusion and stress among the team. The lack of foresight and planning is evident in every aspect of management. Adding to the chaos, the team management seems to create new guidelines on a whim, without any consideration for the practical implications or ground-level feedback. These guidelines are introduced with little to no communication, leaving employees to fend for themselves. There is no consistency, no structure, and certainly no SOPs that are followed within the organization. Do not expect any kind of promotional growth or opportunities to enhance your skills here. Whether you work for 10 months or 10 years, you will remain stuck at the same level, doing the same tasks you were assigned on day one. The work distribution is poor, and there is no recognition or appreciation for those who do go above and beyond. To make things even worse, if you dare to bring up any concerns with your team manager, prepare to be targeted. You tend to receive illogical feedback, seemingly just for the sake of proving the management is doing something. This creates a toxic atmosphere where employees are afraid to speak up, knowing they'll face negative consequences for it. In summary, IDrive(especially SUPPORT) is a place where careers stagnate. The management is incompetent, the work environment is toxic and the prospects for growth are non-existent....Read More

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Food allowance is there. Free fruits and snacks.

Dislikes

laid off for quality issues

Work Details

Work policy: 1 week office 1 week home

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I was a part of backup analyst voice team , The only major factor or we can say the motivation to work is salary , these guys provide immense salary with high end hike every year But things doesnt look good once you hit the floor

Dislikes

Hiring - Hiring process is good , 5 to 6 rounds couple of technicals and later vp ,hr . no issues with that . Training - Major problem comes with the training . Trainner shares 15 days video with you ask to watch the video which is thoroughly based on their product . Basically nothing technical , a guy with an engineering or technical background will feel like doing a customer support which you eventually understand after 1 week of training 2) its all about the package plans , application plans . which you will come to know during the procces 3) The application is built by developers with bugs purposely to create issues and directly contact us for the resolution goes like a chain 4) Not sure which platform its developed , lot of unnecessary settings , lot of complications made on a simple drive application which wil never justify the product and how it is compactible with different os 5) After 15 days there will be an examination like semester exams of 100 marks ( 20 questions) asking about the icons options ,settings option where to find , license ,plans absolute waste . where you need to score 80 / 100 atleast to pass with distinction to take calls and answer to questions like " what is browser" , "what is idrive" , where is shutdown button" , " what is a mouse" etc if you are not passing the exam , reattempt like ( Supply /arreas) in college ,putting all the amount of pressure creating a highly stressful atmosphere, which will make you question about your abilities and skills . Then even though if you pass and hit the floor i dont think things will be smooth there yes they are professional in their tone , emails but should never expect a piece of humanity proper Corporate slvs Leads will have mood swings of giving weekoff to agents , supervisors especially ( 5 foot guy ) goofing around with no purpose thinking as all in all ( dude is all time slve for the company) Buddy salary/ benefits is inversely proportional to your skills and work life balance Think twice and join.- and please keep in mind ego, politics , and other rational factors are also there ,forget about leaves and to be honest i dont think leads and managers are having a basic degree staying for 15 long years in a same company like this (speechless) We invested so much on our studies mentally and financially our parents invested so much on us do we deserve this ??...Read More

Work Details

Work policy: 2 days/week from office

Work days: Alternate Saturday off (Strict Timings)

Likes

Team lead and management support us and also good appraisal at every year.

Dislikes

Shift job and 5 months min night shift.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Some what compensation

Dislikes

Everything apart salary

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.