ICICI Bank Customer Success, Service & Operations Department Reviews

Likes

1. Job profile 2. Job security

Dislikes

1. Somewhat toxic work culture 2. Work life balance degrades in month-end, Quarter-end and especially year-end 3. Compensation includes just 60% fixed component 4. Long probation year of 1 year 5. Only 9 leaves in first year, approval on target achievement basis 6. Many times targets provided are unrealistic 7. Leadership/ Management is okay-ish until targets are met

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

We are getting salary every month within first week of months

Dislikes

Work culture giving extra works with the name of upgrade with same salary , growth in salary wise and promotion wise it's very slow growth and there is no any incentive when making any service plus so no value for your work

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Actually about sales its low pressure compared to other banks and for fresher who wants to start their carrier into banking ICICI bank is the best option for them

Dislikes

For growth may be they taking to much time to promote their employees for next role or position internally it’s possible .

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

My experience was not good.

Dislikes

As I was selected as a PB but they changed my job profile from PB to RBM.They missguided me as I was not comfortable that profile which they changed. And also they not supported And not given any kind of help.they didn't reply my Mail as we'll Thanks

Work Details

Work days: Alternate Saturday off (Strict Timings)

Likes

Employee work pressure is nothing in ICICI

Dislikes

In branch each department it's own responsibility, don't mix. Trade team work only for trade not to other business.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Overall it is okk only

Dislikes

Struggling to approve our PL which is for us only and we can take any time, but the management is not happy while anyone is taking PL

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

It gives job security and a tag of banker.

Dislikes

So much pressure and targets and work loads You get frustrated to work as a phone banking officer and their is no much support with your colleagues and team leaders.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Just the ontime salary.

Dislikes

They provide salary based on experience but work they expect from you is that of a 7-8 years experienced guy. Bosses are mean. Asking for leave is a big sin even if you have leave balance left. There is no job security. They just work kick you out but will force to resign and make day to day life unbearable. Or they will put your name for punishment transfer in a far away location after which employees get forced to resign. Working hours as per policy is 9:15 am to 5:15 pm but in reality you are made to work till 8-9 pm. Not recommended to join....Read More

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

That there HR Take durgs while allocating new resources as there are multiple cases wherein they have given long distance to theist executives. If you will ask for transfer Hr will sat they can’t accommodate your request. sir/mam why you did durgs and were high when you where allocating locations

Dislikes

Managers and Rh best resource to demotivate you and make you realise how useless you are and will kill your confidence level. Seniors are useless and need to work on there anger issues. One more good ye life insurance krwate h taki agr tumne sucidie kiya to ghar walo ki paise mil jae

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Good package, Appraisal and Bonus if you are an experienced professional or passed out from reputed college.

Dislikes

Very rude and unprofessional Management

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Likes

There is internal process of customer service is so smooth and systemic. And here are senior also is very supportive

Dislikes

It was my self experience I am Working hole paired of my currier at ICICI BANK LTD is so far from my home location

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Everything

Dislikes

Nothing. bank is best