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ICICI Bank

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4.0

based on 36.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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ICICI Bank Customer Success, Service & Operations Department Reviews

based on 286 reviews
Updated 13 Dec, 2024

Overall Rating

4.1/5
How AmbitionBox ratings work?

Category Ratings

4.2

Job Security

4.1

Skill development

4.0

Company culture

3.8

Salary & Benefits

3.8

Work-Life balance

3.8

Work Satisfaction

3.8

Promotions/Appraisal

Top Mentions in ICICI Bank Customer Success, Service & Operations Department Reviews

286 reviews found

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People also ask about ICICI Bank's Customer Success, Service & Operations Department

Is ICICI Bank's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.1 out of 5 from over 2.4k employee reviews, it's clear that most employees have a positive experience working at ICICI Bank's Customer Success, Service & Operations Department. Job Security holds the highest rating at 4.2, while career growth is rated the lowest amongst all factors at 3.8. Read reviews about job security and career growth on AmbitionBox.
Does ICICI Bank's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, ICICI Bank's Customer Success, Service & Operations Department employees rate their salary and benefits at 3.8 out of 5, based on 2.4k reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about ICICI Bank's Customer Success, Service & Operations Department salaries here and to read reviews specifically about salary and benefits at ICICI Bank's Customer Success, Service & Operations Department, click here.
How is the work culture at ICICI Bank's Customer Success, Service & Operations Department?
Work culture at ICICI Bank's Customer Success, Service & Operations Department is rated 4.0 out of 5 by 2.4k employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at ICICI Bank's Customer Success, Service & Operations Department. To read reviews specifically about work culture at ICICI Bank's Customer Success, Service & Operations Department, click here.
How is the job security at ICICI Bank's Customer Success, Service & Operations Department?
Based on 2.4k reviews on AmbitionBox, ICICI Bank's Customer Success, Service & Operations Department employees rate job security at 4.2 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at ICICI Bank's Customer Success, Service & Operations Department, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at ICICI Bank's Customer Success, Service & Operations Department, click here.
Is work from home available at ICICI Bank's Customer Success, Service & Operations Department?
According to AmbitionBox, 4% of ICICI Bank's Customer Success, Service & Operations Department employees work from home permanently, 91% work from the office, and 5% follow a hybrid model, based on 539 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at ICICI Bank's Customer Success, Service & Operations Department, click here.

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Work Policy at ICICI Bank Customer Success, Service & Operations Department

i
Workplace policy may vary based on Department, Designation and Location.

based on 539 reviews in last 6 months

Work from office

Work from office

91%
Hybrid

Hybrid

5%

3 days/week from office

3%

Other hybrid work policies

2%

Permanent work from home

Permanent work from home

4%

Gender Based Ratings at ICICI Bank Customer Success, Service & Operations Department

based on 4.4k reviews
4.1
Rated by 1.6k Women

Rated 4.2 for Job Security and 4.1 for Skill Development

women
4.2
Rated by 2.8k Men

Rated 4.2 for Job Security and 4.1 for Skill Development

men

Working Days at ICICI Bank Customer Success, Service & Operations Department

based on 4.6k reviews
Alternate Saturday off
36%
Monday to Saturday
35%
Monday to Friday
20%
Rotational Shift
7%
Other
2%

Work Timings at ICICI Bank Customer Success, Service & Operations Department

based on 4.6k reviews
Flexible timing
Strict (9am - 6.30pm)
Strict (9am - 6pm)
43%
8%
8%
41% employees reported other strict timings

Shift Timings at ICICI Bank Customer Success, Service & Operations Department

based on 4.6k reviews
Day shift
Night shift
99%
1%

Business Travel at ICICI Bank Customer Success, Service & Operations Department

based on 4.6k reviews
Within city
49%
No travel
44%
Within country
6%
International travel
1%
Deputy Manager
2.6k salaries
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₹2.4 L/yr - ₹10.6 L/yr

Assistant Manager
2.4k salaries
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₹1.8 L/yr - ₹5.9 L/yr

Relationship Manager
2.2k salaries
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₹1.5 L/yr - ₹19 L/yr

Phone Banking Officer
1k salaries
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₹1.1 L/yr - ₹5.5 L/yr

Senior Officer
727 salaries
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₹1.5 L/yr - ₹4.8 L/yr

Explore more salaries
freemeal
Free meal
9 total responses
onsite
International/On-site exposure
8 total responses
joining
Joining bonus
4 total responses
paternity
Paternity leaves
3 total responses
+24 more benefits
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