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ICICI Bank

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4.0

based on 36.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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ICICI Bank Customer Service Manager Reviews

based on 252 reviews
Updated 28 Nov, 2024

Overall Rating

4.2/5
How AmbitionBox ratings work?

Category Ratings

4.4

Job Security

4.3

Skill development

4.1

Company culture

4.1

Promotions/Appraisal

4.0

Salary & Benefits

3.9

Work-Life balance

3.9

Work Satisfaction

Top Mentions in ICICI Bank Customer Service Manager Reviews

252 reviews found

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People also ask about ICICI Bank's Customer Service Managers

Is ICICI Bank a good place to work for Customer Service Managers?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.2 out of 5 from over 252 employee reviews, it's clear that most customer service managers have a positive experience working at ICICI Bank. Job Security holds the highest rating at 4.4, while work satisfaction is rated the lowest amongst all factors at 3.9. Read reviews about job security and work satisfaction on AmbitionBox.
Does ICICI Bank pay their Customer Service Managers well?
According to AmbitionBox reviews, ICICI Bank customer service managers rate their salary and benefits at 4.0 out of 5, based on 252 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that ICICI Bank is generally seen as a place that values and rewards its workforce fairly. You can know more about ICICI Bank's customer service managers salaries here and to read reviews specifically about salary and benefits at ICICI Bank for customer service managers, click here.
How is the work culture at ICICI Bank for Customer Service Managers?
Work culture at ICICI Bank for customer service managers is rated 4.1 out of 5 by 252 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at ICICI Bank. To read reviews specifically about work culture at ICICI Bank for customer service managers, click here.
How is the job security at ICICI Bank for Customer Service Managers?
Based on 252 reviews on AmbitionBox, ICICI Bank's customer service managers rate job security at 4.4 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at ICICI Bank, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at ICICI Bank for customer service managers, click here.

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Gender Based Ratings for ICICI Bank Customer Service Manager

based on 244 reviews
3.9
Rated by 85 Women

Rated 4.5 for Skill Development and 4.3 for Job Security

women
4.4
Rated by 159 Men

Rated 4.5 for Job Security and 4.2 for Skill Development

men

Working Days for ICICI Bank Customer Service Manager

based on 252 reviews
Alternate Saturday off
43%
Monday to Saturday
36%
Monday to Friday
14%
Rotational Shift
4%
Other
3%

Work Timings for ICICI Bank Customer Service Manager

based on 252 reviews
Flexible timing
Strict (9am - 7pm)
Strict (9am - 7.30pm)
38%
9%
7%
46% employees reported other strict timings

Shift Timings for ICICI Bank Customer Service Manager

based on 252 reviews
Day shift
100%

Business Travel for ICICI Bank Customer Service Manager

based on 252 reviews
Within city
58%
No travel
33%
Within country
7%
International travel
1%
Within the city
1%
ICICI Bank Customer Service Manager Salary
based on 486 salaries
₹1.2 L/yr - ₹9 L/yr
20% less than the average Customer Service Manager Salary in India
View more details
onsite
International/On-site exposure
2 total responses
healthInsurance
Health insurance
21 total responses
childCareBenefits
Child care facility
3 total responses
softskill
Job/Soft skill training
27 total responses
+2 more benefits
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