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HGS Customer Relationship Officer Reviews

Updated 2 Feb, 2025

Overall Rating

4.2/5

based on 58 reviews

Rating distribution

5

22 (37.9%)

4

22 (37.9%)

3

7 (12.1%)

2

2 (3.4%)

1

5 (8.6%)

Category Ratings

3.9

Company culture

3.9

Job security

3.8

Work satisfaction

3.7

Skill development

3.5

Salary

3.4

Work-life balance

3.3

Promotions

What employees say about HGS?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

54% employees reported

Flexible timing

57% employees reported

No travel

64% employees reported

View more detailed insights

Gender based rating

3.6

Rated by Women

23 reviews

4.2

Rated by Men

32 reviews

HGS is rated 4.2 out of 5 stars on AmbitionBox, based on 58 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the com ... Read more

HGS is rated 4.2 out of 5 stars on AmbitionBox, based on 58 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in HGS Customer Relationship Officer Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

58 reviews found

Sort by: Popular

Customer Relationship Officer in Bangalore / Bengaluru

WCC Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 13 Sep 2017

Likes

Salary was too low but it will credit in ur account on most of the time

Dislikes

Poor management because taking feedback after every 2months but not executing the same and also they told 1 way cab they will give after 8PM and before 5AM if ur shift timings are between this window. Actually for boys they r not providing the same if there log out time is 5AM

Salary - Bad
Skill development - Poor
Promotions - Poor
Work satisfaction - Bad
Work-life balance - Bad

Work Details

We were receiving the emails from the customers and we have to call each and every customer.

Work days: Rotational Shift (Flexible Timings)

Tide Business Finance Platform

Thrive at work, live fully - experience balance like never before!

Customer Relationship Officer in Kolkata (working remotely)

Full Time

·

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 02 Feb 2025

Likes

Shift timing and nice training and monitoring

Dislikes

Pressure of AHT and fcr

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best :)

Customer Relationship Officer in Durgapur

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 15 Nov 2024

Likes

Work environment: Some say the work environment is good, flexible, and supportive. Training and career development: Some say that HGS offers good training and opportunities for skill development. Global presence: HGS has a global presence, which can provide opportunities for international exposure. Friendly management: Some say that the management is friendly.

Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Low pay: Some say the pay is low and unlivable. Poor management: Some say the management is poor and doesn't appreciate hard work. No work life balance: Some say there is no work life balance and pressure. Unrealistic requirements: Some say the daily requirements are unrealistic. Lack of support: Some say there is no support on the workplace. Lack of clarity: Some say there is a lack of clarity in work related matters....Read More

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Employer’s Response

Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com

Customer Relationship Officer in Chennai

Full Time

·

Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 20 Jan 2025

Likes

Interview process was short and smooth.HR behaved well with everyone.Work environment was good.

Skill development - Excellent
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Nothing to say..just normal like other companies.

Work Details

Work days: Monday to Friday (Flexible Timings)

Employer’s Response

Hello! We value the feedback you've provided, and as a company, we are committed to constantly enhancing our employee services. We wish you the very best during your time here at HGS and in all your future endeavors. Good luck!

Customer Relationship Officer in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

2.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 13 Jun 2024

Likes

Nice

Skill development - Good
Job security - Good
Company culture - Good

Dislikes

Work life balance is not there

Salary - Poor
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Read HGS Customer Relationship Officer Reviews based on locations

4.4

Bangalore / Bengaluru

(21)

4.9

Durgapur

(8)

3.4

Chennai

(7)

4.9

Hyderabad / Secunderabad

(4)

Customer Relationship Officer in Bangalore / Bengaluru

Full Time

·

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 15 Dec 2023

Likes

Good to know new things

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Salaryvis not that much high

Employer’s Response

Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com

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company

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Customer Relationship Officer in Noida

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 04 Mar 2023

Likes

Work culture and job security

Job security - Good
Company culture - Good

Dislikes

No promotion and salary increment

Salary - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

You are reading trusted reviews. Keep reading to find out more about HGS.

Customer Relationship Officer in Pune

Full Time

·

Sales Support & Operations Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

2.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 05 Jul 2023

Likes

The overall work environment was really awesome. I have learnt a lot of things when I was working there. Also, this was my first corporate organization so there are so many memories also.

Salary - Excellent
Skill development - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing to dislike about this organization.

Job security - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

Discover interview dos and don'ts from real experiences

Customer Relationship Officer in Mangaluru

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 Aug 2023

Likes

I like to handled customer queries and problems.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Sometimes they make work under pressure. But pressure is not a crisis, it is a positive challenge to develop ourselves in critical situations. It makes us learn new things.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Hi! We appreciate your valuable feedback. As a company, we continuously strive to better our employee services. Good luck and we wish you all the best with your stay here in HGS and beyond.

Customer Relationship Officer in Mangaluru

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 08 Jan 2023

Likes

Good to start your career. Work environment was good

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good

Dislikes

nothing

Work Details

Work related travel: This is a desk job.

Employer’s Response

Hi! We appreciate your valuable feedback. As a company, we continuously strive to better our employee services. Good luck and we wish you all the best with your stay here in HGS and beyond.

Customer Relationship Officer in Bangalore / Bengaluru

Full Time

·

Quality Assurance and Testing Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 27 May 2022

Likes

Brand, job security, work culture

Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Benefits to employee are not as like other MNC's

Salary - Bad

Employer’s Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Customer Relationship Officer in Durgapur

Full Time

·

Customer Care Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 03 Jan 2023

Likes

Good work environment

Skill development - Good
Company culture - Good
Work-life balance - Good

Dislikes

Very low salary

Salary - Poor
Promotions - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

Customer Relationship Officer in Chennai

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 22 Feb 2023

Likes

Comfortable and nice working place.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislike

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

Customer Relationship Officer in Pune

Full Time

·

Finance Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Apr 2024

Likes

Work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Non

Employer’s Response

Hi! We appreciate your valuable feedback. As a company, we continuously strive to better our employee services. Good luck and we wish you all the best with your stay here in HGS and beyond.

Customer Relationship Officer in Bangalore / Bengaluru

Customer relationship officers Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 02 May 2022

Likes

On time salary ,

Salary - Good
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Few times work pressure extra time work

Work Details

Good communication skills & good pations

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Customer Relationship Officer in Noida sector 57

Full Time

·

Back Office Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 19 Jul 2020

Likes

Nothing is good because there your every higher management presser you for sale

Dislikes

I was not leave that company because of management issue and mistake they are fired me . Because of transport issue still siriously such a very bad management of hgs.....

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Not good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Relationship Officer in Bangalore / Bengaluru

Technical Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

4.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 28 Apr 2021

Likes

You work like anything but you will not get recognition unless you build rapport with your manager

Skill development - Good

Dislikes

Partiality

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Hectic

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Customer Relationship Officer in Noida, Uttar Pradesh, India

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 05 Sep 2020

Likes

It was a great experience working with my previous organization its just they sold out there domestic business so have to leave the job else it was fun working with Hinduja

Skill development - Good
Job security - Good
Company culture - Good
Work-life balance - Good

Dislikes

Only the thing that there less opportunity in terms of personal growth

Work Details

It was quite good and balanced

Work timings: Flexible Timings

Work related travel: This is a desk job.

Employee Benefits

Leaves benefits were good night over there

Employer’s Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Customer Relationship Officer in Noida

Business Process Outsourcing Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Apr 2022

Likes

Awesome work environment

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing i find such

Work Details

Work days: Monday to Saturday (Flexible Timings)

Employer’s Response

Hi! We appreciate your valuable feedback. As a company, we continuously strive to better our employee services. Good luck and we wish you all the best with your stay here in HGS and beyond. :)

Customer Relationship Officer in Vashi, Navi Mumbai

Airline Services Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 06 Mar 2022

Likes

Good work environment and culture. Teammates are supportive. Location is near to railways station and bus stop.

Skill development - Good
Job security - Good
Promotions - Good
Company culture - Good
Work-life balance - Good

Dislikes

Sometimes Workload with continues working Low salary according to work.

Work Details

Intresting as well as I struggled a bit in the beginning but after 2 or 3 month all set except salary hike

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

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More about working at HGS

HQ - Bangalore/Bengaluru, Karnataka, India
BPO
10k-50k Employees (India)
Public
Emerging Technologies

People also ask about HGS's Customer Relationship Officers

How is HGS to work for?

HGS is rated 4.2 out of 5, based on 58 reviews by employees on AmbitionBox. HGS is known for Company culture which is rated at the top and given a rating of 3.9. However, Career growth is rated the lowest at 3.3 and can be improved. To know first hand how it is like to work at HGS read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at HGS?

According to AmbitionBox ratings, HGS employees rate its salary and benefits as 3.5 out of 5. You can know more about HGS Salaries at AmbitionBox

How is the work culture at HGS?

Work culture is rated 3.9 at HGS by 58 employees. While job security is rated 3.9 and work-life balance is rated 3.4 at HGS. Read detailed reviews by employees of HGS on AmbitionBox.

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HGS Customer Relationship Officer Reviews by Locations

HGS Customer Relationship Officer Bangalore / Bengaluru Reviews
HGS Customer Relationship Officer Durgapur Reviews
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 58 HGS reviews submitted by HGS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HGS is the right company for you. 54% of employees reported the working days at H...GS as Rotational Shift. 57% employees reported the work timings at HGS as Flexible timing. Read more

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HGS Customer Relationship Officer Salary

based on 90 salaries

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₹1 L/yr - ₹4 L/yr

34% less than the average Customer Relationship Officer Salary in India

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Employee Benefits for HGS Customer Relationship Officer

Office cab/shuttle

6 total responses

Health insurance

6 total responses

Office gym

2 total responses

Child care facility

1 total response

+3 more benefits

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