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Engaged Employer

HGS

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3.8

based on 7k Reviews

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HGS Customer Support Executive Reviews

Updated 27 Sep, 2024

Overall Rating

3.6/5

based on 52 reviews

Rating distribution

22 (42.3%)

13 (25.0%)

11 (21.2%)

2 (3.8%)

4 (7.7%)

Category Ratings

3.7

Skill development

3.4

Work-life balance

3.3

Company culture

3.3

Salary

3.3

Work satisfaction

3.2

Job security

3.2

Promotions

What employees say about HGS?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

49% employees reported

Flexible timing

65% employees reported

No travel

59% employees reported

View more detailed insights

Gender based rating

3.1

Rated by Women

20 reviews

4.4

Rated by Men

25 reviews

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Top Mentions in HGS Customer Support Executive Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

52 reviews found

Sort by: Popular

Customer Support Executive in Nagpur

Full Time

Other Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Sep 2024

Likes

Good working experience

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Team leader

Employer’s Response

Hello! We value the feedback you've provided, and as a company, we are committed to constantly enhancing our employee services. We wish you the very best during your time here at HGS and in all your future endeavors. Good luck!

Customer Support Executive in Mumbai

Full Time

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

3.0

Skill development

1.0

Job security

3.0

Promotions

2.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 10 May 2024

Likes

Wil try to tell

Dislikes

Will try to tell

Job security - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Bad

Employer’s Response

Hi! We appreciate this feedback. We are aiming to improve more on different aspects of our company. Please share more details with us via talk2us@teamhgs.com

Customer Support Executive in Navi Mumbai

Full Time

Customer Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 29 Aug 2022

Likes

Good work environment,

Skill development - Good
Work-life balance - Good

Dislikes

Must have good keyboard

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving toward success and we are glad that you see the value in it as well! We wish you all the best:)

Customer Support Executive in Noida

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 29 Jun 2022

Likes

Work culture, Skills development, Personality Development, Comm skills development

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

HR isn't responding in one time.

Work Details

Good

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Customer Support Executive in Guntur

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 17 Aug 2022

Likes

Good support from the management team

Skill development - Excellent
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Customer Support Executive in Mysuru / Mysore

Full Time

Customer Service Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 26 May 2022

Likes

Security and management is really good.

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Customer Support Executive in Bangalore / Bengaluru

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 04 Mar 2023

Likes

Company gives good careers for Freshers

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Shifts

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

You are reading trusted reviews. Keep reading to find out more about HGS.

Customer Support Executive (working remotely)

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

3.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 13 Jun 2023

Likes

Coworkers were helpful

Dislikes

No proper management by the company they can remove you anytime they want and trust me they don't even see if the contract is over or if there's any future job security nothing. You are a trash bin for them

Salary - Bad
Job security - Bad
Promotions - Bad
Company culture - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Hi! We are extremely sorry to hear about your unpleasant experience at HGS. We would like to learn more to make things better. Kindly write to us at Talk2us@teamhgs.com

Discover interview dos and don'ts from real experiences

Customer Support Executive in Navi Mumbai

Banking Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

1.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 17 Jun 2022

Likes

After changed of management, work pressure is high, good policies for employees.

Salary - Good

Dislikes

Atmosphere is good, working hours are less, no holidays fixed

Skill development - Bad
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Good

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Customer Support Executive in Navi Mumbai

Navi Mumbai Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 04 Aug 2022

Likes

Salary and benefits

Salary - Good
Skill development - Good
Job security - Good
Work-life balance - Good

Dislikes

Company culture

Company culture - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Pune

Idea Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 19 Jan 2020

Likes

Great company

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Salary hike

Work Details

Handling complaint department

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Hyderabad / Secunderabad

Customer Care Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 30 Dec 2020

Likes

good

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Work-life balance - Excellent

Dislikes

good

Work Details

good

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Employer’s Response

Customer Support Executive in Mumbai

Operations Support Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

1.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 14 Apr 2021

Likes

Working at client location was the best part of working with HGS

Skill development - Good
Company culture - Good

Dislikes

Company is worst to work with as they hire people on contact basis for more then a year. No job security. Make you work for Longer hours for free. No appreciation. No respect towards the agents.

Salary - Poor
Job security - Bad
Promotions - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Hi, thanks for your review. Your feedback is valuable to us. We would like to hear more about your experience to understand how we can make things better here. Please write to us at Talk2us@teamhgs.com

Customer Support Executive in Navi Mumbai

IT Support Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 31 Mar 2021

Likes

Progress in company

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Work Details

Good

Work timings: Flexible Timings

Work related travel: This is a desk job.

Employer’s Response

Customer Support Executive in Bangalore Rural

Accounting & Taxation Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 22 Feb 2021

Likes

Good experience

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Work Details

Good

Work days: Monday to Friday (Flexible Timings)

Employer’s Response

Customer Support Executive in Bangalore / Bengaluru

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

4.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 01 Aug 2018

Likes

Seniors are friendly.....good environment

Skill development - Good
Promotions - Good
Work satisfaction - Good

Dislikes

Training could have been better..

Work Details

Boring

Work timings: Flexible Timings

Customer Support Executive in Bangalore / Bengaluru

Banking & Finance Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 26 Apr 2021

Likes

Company policies are very good

Skill development - Good
Company culture - Excellent

Dislikes

Company was good but inside of company there was very bad politics nd favouritism, poor management, people without kindness, only they want target completes, do or die must complete target that's all.

Salary - Poor
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Very bad

Work timings: Strict Timings

Work related travel: This is a desk job.

Employer’s Response

Customer Support Executive in Bangalore / Bengaluru

Customer Care Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 May 2022

Likes

Good to work.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing.

Work Details

It was awesome.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Customer Support Executive in Pune

Customer Service Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 31 Aug 2020

Likes

Teammates are supportive

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Good

Dislikes

Time balance not match

Work Details

Good

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Support Executive in bengalore

Full Time

Camber Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 05 Feb 2021

Likes

customer care executive

Skill development - Excellent
Job security - Excellent
Company culture - Good

Dislikes

its very good compny

Work Details

customer care executive

Work days: Monday to Friday (Strict Timings)

Employer’s Response

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I have 7 YOE. from Delhi Current CTC - 9.25LPA + 75K varriable. Working Skillset is Kubernetes and Openstack. Current - 100% WFH 1. NTT Data- Noida Hybrid CTC... read more

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1-2 Yrs

₹ 2-2.25 LPA

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 52 HGS reviews submitted by HGS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HGS is the right company for you. 49% of employees reported the working days at H...Read more