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Engaged Employer

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HGS

Compare

based on 6.8k Reviews

Filter reviews by

HGS Customer Service Officer Reviews

based on 19 reviews

Updated 31 Aug, 2024

Overall Rating

3.2/5

How AmbitionBox ratings work?

Category Ratings

3.2

Company culture

3.0

Work-Life balance

2.9

Skill development

2.9

Salary & Benefits

2.8

Work Satisfaction

2.7

Job Security

2.6

Promotions/Appraisal

19 reviews found

Sort by: Popular

Customer Service Officer in Durgapur

Full Time

·

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 31 Aug 2024

Likes

Good

Dislikes

Team leader are not good

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Customer Service Officer in Noida

Solitaire Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

2.0

Job Security

2.0

Work-Life Balance

posted on 01 Aug 2022

Likes

Nothing

Dislikes

If you are star performer they will not let you grow. As I was performing good but they never supported me

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Employer’s Response

Hi! We are extremely sorry to hear about your unpleasant experience at HGS. We would like to learn more to make things better. Kindly write to us at Talk2us@teamhgs.com

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Customer Service Officer in Noida

Service Delivery Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 01 Mar 2020

Likes

I like the environment of employe except team leaders and manager. Training was good, if we concern about security thats was of axis bank which was good.

Dislikes

Many times i face problema because of my team leader. There was no job security, we faced daily issue on travel thats why i reached very late at home in night. Work environment was very bad. There was very disturbance. Hinduja hold salary without any intimation.

Work Details

My work was as a customer relationship operater. Process was axis bank credit card. But process was exactly for sale. So many TL force is for the sale so badly.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Officer in Pune

Idea platinum Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 01 Jan 2020

Likes

It was great to work with HGS and I have learned many thing.

Dislikes

Nice

Work Details

Customer service executive

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Officer in Raipur

BPO Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 18 Apr 2019

Likes

Salary credit in fix time

Dislikes

The salary credit in fix time that is very very good facilitie.

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Officer in Indore

Administration Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 26 Dec 2020

Likes

Company culture is good👍

Dislikes

Excellent inviorment

Work Details

Good

Work timings: Flexible Timings

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best:)

Customer Service Officer in Indore

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 04 Dec 2019

Likes

Good company and good customer support this company

Dislikes

Talk team mates

Work Details

Good work and better work in company

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about HGS.

Customer Service Officer in Siliguri

Operations, Maintenance & Support Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 04 Oct 2019

Likes

Good for parttime hgs cro in airtel customer care

Dislikes

Behaviour of manager

Work Details

I'm a cro

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Customer Service Officer in Bangalore / Bengaluru

Quality Assurance and Testing Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 19 Feb 2019

Likes

Salary is good compared to other domestic bpos

Dislikes

Appraisal

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Service Officer in Indore

Indore Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 10 Jan 2019

Likes

NA

Dislikes

NA

Work Details

Work timings: Flexible Timings

Customer Service Officer in Pune

Customer service officer Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 11 Sep 2018

Likes

Helping team .... Or good growth opportunities in that company

Dislikes

Some time they not given ur priority

Work Details

Good

Work days: Rotational Shift (Strict Timings)

Customer Service Officer in Indore

Recruitment & Talent Acquisition Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 19 Feb 2021

Likes

Interesting!! Only improvement required for Individual's Skill Development, Job Security & Career Growth & Opportunity..

Dislikes

Senior Authority always feels Superior in Themselves than Colleagues, Juniors..

Work Details

Average

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Employer’s Response

Thank you for taking the time to share your experience with us. We value and consider all feedback and we'll continue to find ways to improve. Please email us at talk2us@teamhgs.com

Customer Service Officer in Indore

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

4.0

Job Security

5.0

Work-Life Balance

posted on 23 Aug 2018

Likes

Very good environment

Dislikes

Nothing

Work Details

As per my knowledge, my work is very challenging because first priority only customer satisfaction

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Customer Service Officer in Navi Mumbai

Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 21 Jun 2018

Likes

Hi... I like to share this I loved hgs while working there the environment, culture, rules , security all are good.

Dislikes

Small place in cafeteria, lack of space for rest , not providing any extra facility like transportation

Work Details

Exciting

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Officer in Bangalore / Bengaluru

Airtel process and domestic BPO Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 12 Oct 2017

Likes

Super training, and great work culture.

Dislikes

Time management is missing

Work Details

Good

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Officer in Indore

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 17 Jan 2019

Likes

na

Dislikes

no

Work Details

Work timings: Flexible Timings

Customer Service Officer in Indore

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 26 Feb 2021

Likes

Good work environment

Dislikes

No more

Work Details

Nice

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within Country.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

Customer Service Officer in Navi Mumbai

Customer Service Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 03 Jan 2022

Likes

Overall good company to work

Dislikes

Nothing to dislike

Work Details

Excellent

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Employer’s Response

Hi, thank you for your review. We are pleased to hear that you are having a great experience at HGS. We at HGS are always striving towards success and we are glad that you see the value in it as well! We wish you all the best.

Customer Service Officer in Indore

CSR & Sustainability Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 01 Feb 2020

Likes

Best company

Dislikes

Like this for

Work Details

Work timings: Flexible Timings

Work related travel: This job involves International Travel.

Top trending discussions

View All

effortlesswinner

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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HGS Customer Service Officer Reviews by Locations

HGS Customer Service Officer Indore Reviews

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 19 HGS reviews submitted by HGS employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HGS is the right company for you. 65% of employees reported the working days at H...Read more

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HGS Reviews >
HGS Customer Service Officer Reviews

Gender Based Ratings for HGS Customer Service Officer

based on 17 reviews

Rated 2.2 for Company Culture and 2.1 for Work Satisfaction

Rated 4.2 for Company Culture and 3.8 for Work-Life Balance

Working Days for HGS Customer Service Officer

based on 19 reviews

Rotational Shift

65%

Monday to Saturday

14%

Other

14%

Monday to Friday

7%

Work Timings for HGS Customer Service Officer

based on 19 reviews

Flexible timing

Strict (3pm - 12pm)

Strict (4pm - 1am)

58%

5%

5%

32% employees reported other strict timings

Shift Timings for HGS Customer Service Officer

based on 19 reviews

Day shift

Night shift

75%

25%

Business Travel for HGS Customer Service Officer

based on 19 reviews

No travel

50%

Within city

29%

Within country

14%

International travel

7%

HGS Customer Service Officer Salary

based on 28 salaries

₹1.1 L/yr - ₹4.7 L/yr

23% less than the average Customer Service Officer Salary in India

View more details

Employee Benefits for HGS Customer Service Officer

Office cab/shuttle

1 total response

Health insurance

2 total responses

Job/Soft skill training

4 total responses

Cafeteria

1 total response

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