Groupon Lead Customer Support Representative Reviews
Updated 18 Jun, 2024
Overall Rating
3.0/5
based on 1
review
Rating distribution
Category Ratings
5.0
Salary
5.0
Promotions
3.0
Company culture
3.0
Work-life balance
2.0
Job security
2.0
Work satisfaction
1.0
Skill development
Groupon is rated
3.0 out of 5 stars on
AmbitionBox, based on 1 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
...
Read more
Groupon is rated
3.0 out of 5 stars on
AmbitionBox, based on 1 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Team Lead in
Chennai
Full Time
·
Software Development Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 24 Sep 2024
Likes
Good Work culture, top management who are overseas at US frequently visit us to ensure the middle management follow all guidelines as per the main office which is something great. Everyone are treated equally
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
I dint have any negative points to add the days I stayed there with Groupon was one of the glorious moments in my life. I have many times regretted leaving that company.
Work Details
Work policy:
Monthly twice or thrice
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
Customer Success, Service & Operations - Other Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Salary
1.0
Skill development
1.0
Job security
2.0
Promotions
1.0
Work satisfaction
2.0
Company culture
2.0
Work-life balance
posted on 28 Apr 2024
Likes
Salary, Benifits, Cafeteria
Salary - Good
Dislikes
Toxic work culture. They need robots and not humans. Management will never try to understand the problems of employees. Also favorism for chennai site. Banglore site is like their second wife. They will provide 1 day training and you have meet all tge targets from next day. Changing policy everyday.
Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor
Customer Service Executive in
Bangalore / Bengaluru
Full Time
·
Customer Success, Service & Operations - Other Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Salary
2.0
Skill development
2.0
Job security
2.0
Promotions
3.0
Work satisfaction
2.0
Company culture
3.0
Work-life balance
posted on 25 Dec 2024
Likes
Salary
Salary - Good
Dislikes
Working culture and targets
Skill development - Poor
Job security - Poor
Promotions - Poor
Company culture - Poor
Customer Support Executive in
Chennai
Full Time
·
Customer Success, Service & Operations - Other Department
2.0
Overall Rating
2.0
Category Ratings
4.0
Salary
1.0
Skill development
1.0
Job security
2.0
Promotions
1.0
Work satisfaction
5.0
Company culture
4.0
Work-life balance
posted on 15 Nov 2024
Likes
Dress code
Salary - Good
Company culture - Excellent
Work-life balance - Good
Dislikes
Everything. Toxic people entirely including employee's
Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Customer Service Executive in
Bangalore / Bengaluru
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Salary
5.0
Skill development
4.0
Job security
2.0
Promotions
4.0
Work satisfaction
5.0
Company culture
3.0
Work-life balance
posted on 05 Oct 2024
Likes
Good
Salary - Good
Skill development - Excellent
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Dislikes
Almost all night shift. No promotion or appraisal.
Promotions - Poor
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Support Executive in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Salary
1.0
Skill development
1.0
Job security
2.0
Promotions
1.0
Work satisfaction
3.0
Company culture
3.0
Work-life balance
posted on 07 Apr 2024
Likes
Salary is good but no hike
Salary - Good
Dislikes
Everything, no work life balance
Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Support Executive in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
4.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 07 Dec 2023
Likes
Nothing the training period was good
Salary - Good
Dislikes
Worst management ever. They even provide targets to meet in notice period of employee.
They will provide high targets which are achieved by only 3-5 members and ask the remaining persons to do numbers like them.
They won't even ask any reviews for how the work is going on. No team interaction. No team huddles. No one cares about your issues you just have to work the target given.
The company does not care about employees situation and force them to targets that are not acheivable...Read More
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work policy:
If performance is good. You have to visit office for 5 days.
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Bangalore / Bengaluru
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Salary
3.0
Skill development
2.0
Job security
3.0
Promotions
4.0
Work satisfaction
4.0
Company culture
3.0
Work-life balance
posted on 19 Jan 2024
Likes
Working environment is good. That is the best thing I like
Work satisfaction - Good
Company culture - Good
Dislikes
Performance stats is ver important. If you don't perform repeatedly 3 months you will be in trouble
Job security - Poor
Work Details
Work policy:
2 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Chennai
Full Time
·
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
4.0
Salary
3.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
2.0
Work-life balance
posted on 10 Feb 2024
Likes
Salary part is very satisfying here
Salary - Good
Dislikes
Insecured job and lots of demotivations and negative vibes
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor
Work Details
Work policy:
Based on your performance
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Chennai
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 21 Feb 2024
Likes
Manager Mahmoud and team leader Mukundan can f**k themselves
Dislikes
F"*k Mahmoud and Mukundan
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work policy:
3 days/week from office
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Other Groupon Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Payroll Analyst in
Bangalore / Bengaluru
Full Time
·
Payroll & Transactions Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Salary
3.0
Skill development
3.0
Job security
2.0
Promotions
3.0
Work satisfaction
4.0
Company culture
5.0
Work-life balance
posted on 26 Dec 2024
Likes
There is worklife balance
Company culture - Good
Work-life balance - Excellent
Dislikes
After covid the management decisions are not up to the mark as there was no many job reduction from company in the name of cost effectiveness. Even employee started leaving their job and there where no retention from the management No promotion based on the performance as it goes based on experience.
Salary - Poor
Promotions - Poor
Customer Service Representative in
Chennai
Full Time
·
Back Office Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Salary
2.0
Skill development
2.0
Job security
3.0
Promotions
3.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 13 Jan 2025
Likes
I love the work culture
Company culture - Good
Work-life balance - Good
Dislikes
There’s no job security and career growth here
Skill development - Poor
Job security - Poor
Customer Service Representative in
Chennai
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
4.0
Salary
2.0
Skill development
1.0
Job security
1.0
Promotions
2.0
Work satisfaction
2.0
Company culture
2.0
Work-life balance
posted on 11 Jan 2025
Likes
Salary and benefits
Salary - Good
Dislikes
No work life balance..
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor
Senior Business Intelligent Analyst in
Bangalore / Bengaluru
Full Time
·
Business Intelligence & Analytics Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
3.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 27 Dec 2024
Likes
I like
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Salary hike for some department less
Merchant Operations Associate in
Bangalore / Bengaluru
Full Time
·
Business Process Quality Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 03 Dec 2024
Likes
Home
Dislikes
Food
No cab
No internet
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Customer experience Manager in
Bangalore / Bengaluru
Full Time
·
Management Consulting Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
4.0
Skill development
4.0
Job security
4.0
Promotions
4.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 26 Nov 2024
Likes
Great
Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good
Dislikes
Nothing specific as such till now
Work Details
Work policy:
2 days/week from office
Work days: Monday to Friday
(Flexible Timings)
Merchant Research Representative in
Chennai
Full Time
·
Operations, Maintenance & Support Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Salary
3.0
Skill development
3.0
Job security
4.0
Promotions
4.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 25 Nov 2024
Likes
Working culture, flexibility
Salary - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Some can't able to come up
Work Details
Work policy:
5days in a month. Depending to the stacks and team, it will differ.
People also ask about Groupon's Lead Customer Support Representatives
How is Groupon to work for?
Groupon is rated 3.0 out of 5, based on 1 reviews by employees on AmbitionBox.
Groupon is known for Salary which is rated at the top and given a rating of 5.0. However, Skill development is rated the lowest at 1.0 and can be improved. To know first hand how it is like to work at Groupon read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Groupon?
According to AmbitionBox ratings, Groupon employees rate its salary and benefits as 5.0 out of 5. You can know more about Groupon Salaries at AmbitionBox
How is the work culture at Groupon?
Work culture is rated 3.0 at Groupon by 1 employees. While job security is rated 2.0 and work-life balance is rated 3.0 at Groupon. Read detailed reviews by employees of Groupon on AmbitionBox.