GlowTouch Technologies Technical Support Engineer Reviews

Likes

Environment

Dislikes

some of the infrastructure

Likes

I really wish I had something to like, but there is nothing. Cruel Managers Cab facility ( cab drivers very rude) Food Coupon (name sake once you get WFH, even if you had to come to office for some work, they won't provide coupon) Life is excellent in Diya only for HRs and other departments (other than Technical support engineers)

Dislikes

Lets start with the work details: * 9 hours of work (8 hrs 20 mins work and only 40 mins break) -- even if your break exceeds for 1 or 2 mins, they will mark it as red in Work report, and immediately start calling you. * Handle 4 chats ( all categories of chat- billing, sales, tech) So just imagine you have to deal with 4 diff customers with 4 diff issues at the same time. You have to make sure to reply to customers within 2-3 mins. You also have to try to do sales, lead pass and onboarding. (There are targets for these). You also have to fill in complete details for each chat case (what was the issue & what you did to fix it) You have to send opening statement to all customers within 40 seconds of chat arrival. *Random shift timings- 3:30 am, 1:30 am, etc * If ur TM is on off/leave and u ping doubts to other TMs on Teams they ignore ur messages (some TMs keeps their status offline) * Sometimes customers are very abusive and we still have to listen to them *Their servers keep going down and we have to face the angry customers *Even if a customer is asking for manager, the manager won't be ready to take chat, hence the customer will get more angry on us and give us bad ratings, which will impact our overall performance...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing but colleague are so good n supportive

Dislikes

there is nothing to like, worst company worst management. they always ask to work for night shift which is 11:30pm to 8:30am continuously for 3months they says rotational shifts but they give you only 2months of day shift in a year. they don't even approve our AL.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

This work environment with my team and with other teams were great. I had the best manager and team ti support me.

Dislikes

Salary and promotion was not satisfactory at Glowtouch, besides that all other things were good

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing to like here as of now.

Dislikes

Everything.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Salary on time

Dislikes

Poor work culutre

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Managers are good

Dislikes

Work ethics and work load

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

As a fresher you can work for a while to gain more knowledge on work-life

Dislikes

Salary and benefits are not upto the mark

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Good to start career

Dislikes

Work culture

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

No growth and very low salary. No upskilling.

Likes

Good environment is what I liked

Dislikes

Poor transportation and politics between management Also the hectic midnight logins

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Overall, it is a good company to start your IT career.

Dislikes

Too much workload.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.