GlowTouch Technologies Technical Support Engineer Reviews

Likes

I really wish I had something to like, but there is nothing. Cruel Managers Cab facility ( cab drivers very rude) Food Coupon (name sake once you get WFH, even if you had to come to office for some work, they won't provide coupon) Life is excellent in Diya only for HRs and other departments (other than Technical support engineers)

Dislikes

Lets start with the work details: * 9 hours of work (8 hrs 20 mins work and only 40 mins break) -- even if your break exceeds for 1 or 2 mins, they will mark it as red in Work report, and immediately start calling you. * Handle 4 chats ( all categories of chat- billing, sales, tech) So just imagine you have to deal with 4 diff customers with 4 diff issues at the same time. You have to make sure to reply to customers within 2-3 mins. You also have to try to do sales, lead pass and onboarding. (There are targets for these). You also have to fill in complete details for each chat case (what was the issue & what you did to fix it) You have to send opening statement to all customers within 40 seconds of chat arrival. *Random shift timings- 3:30 am, 1:30 am, etc * If ur TM is on off/leave and u ping doubts to other TMs on Teams they ignore ur messages (some TMs keeps their status offline) * Sometimes customers are very abusive and we still have to listen to them *Their servers keep going down and we have to face the angry customers *Even if a customer is asking for manager, the manager won't be ready to take chat, hence the customer will get more angry on us and give us bad ratings, which will impact our overall performance...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Na

Dislikes

Very less salary, too much work pressure, over work, no respect, Employees are treated like robots They won't give leave even when we are sick. They ask for medical certificate as proof. When the shift changes you need to work for continuous 8-10 days. They don't care about your health. The TL is horrible. There is lot of politics in office. Even though you meet all the targets you will get only basic salary. They keep the monthly targets(csat) as 5 rating when the company rating is only 3.5 everywhere..lol. They make you feel low. Please donot join this company....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

Policies, strict metrics to be followed, no proper breaks

Likes

Team leads

Dislikes

Workload is heavy, too much stress and salary is very low for the work which we are doing

Likes

Cab facility and workplace

Dislikes

Salary and growth

Likes

Nothing

Dislikes

I dislike everything at GlowTouch Technologies

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Network engineering and network engineering

Dislikes

CTC is way too low

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Very bad work life balance

Dislikes

Everything

Work Details

Bad

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.