Fusion CX is rated
2.3 out of 5 stars on
AmbitionBox, based on 18 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Fusion CX is rated
2.3 out of 5 stars on
AmbitionBox, based on 18 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in Fusion CX Customer Care Executive Howrah Reviews
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18 reviews found
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Popular
Customer Care Executive in
Howrah
Full Time
·
After Sales Service & Repair Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 02 Jul 2024
Likes
Work pressure is ok .
Dislikes
Never join in any international process at fusion bpo that never last atleast 3 month.
Employer’s Response
We appreciate you sharing your experience. It's great to hear that the work pressure is manageable. We're sorry to learn about the issues with our international processes and are working to improve their stability. Your input is essential in helping us enhance our workplace.
Customer Care Executive in
Howrah
Full Time
·
ankurhati Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
4.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 06 Feb 2022
Likes
very poor office environment
Dislikes
toxic manager
Work Details
ok ok
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Howrah
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 12 Oct 2023
Likes
The most stupid place in my life where I did something wrong or the most stupid thing you said to me, no one gave me the courage to speak even a little and that's it.
Dislikes
Worst place ever
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Top Fusion CX Customer Care Executive Interview Questions
Because of my TL & AM.
Mera jo TL hai Tasaddika ma'am and AM Sanjit sir mera kuch bhi prob ho chahe chutti ko lekar yeh performance ko lekar jitna jaruri hai utna hi blte hai kohi pressurized nhi krte hai or envioment bhi bahut hi achha only mera tl am nhi baki or bhi jitne log aha kam kte hai agent se lekar supervisor tak sob kohi bahut hi hlpful hai, sob kohi mujhe bahut support bhi krte hai, uch nich to hota hi hai jab performance kharap hota hai datte hai or samjhata bhi hai or to or sobse badi bat mujhe ek guardienne k tarah guide krte hai . Har har jayga acha or buda bhi hota hai but mera aha experience overall bahut achha hai because of my TL. Or unk end se jitna support hona chahiye mujhe usse bhi jyada milta hai ....Read More
Dislikes
N/A
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Care Executive in
Howrah
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 17 Aug 2023
Likes
TL ARE VERY SUPPORTIVE
Dislikes
AM and OM was very disappointed
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Care Executive in
Howrah
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 18 Oct 2023
Likes
Nothing..company is a best.
Dislikes
System criterial
Work Details
Work policy:
Work from &work from office facility available
Work days: Rotational Shift
(Flexible Timings)
Customer Care Executive in
Howrah
Full Time
·
Non Voice Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 12 Apr 2023
Likes
Nothing
Dislikes
Low salary no increment
Work Details
Work days: Monday to Saturday
(Flexible Timings)
You are reading trusted reviews. Keep reading to find out more about
Fusion CX.
I struggled a bit in the beginning as there was huge call pressure, I learnt how to speak politely with entrepreneurs.
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Care Executive in
Howrah
MESSHO OB SALES Department
5.0
Overall Rating
5.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 20 Apr 2022
Likes
Quite good have lot of vacancies peoples are good and give full support to grow in future
Dislikes
No incentive and salary is very less rather then other centre
Work Details
Only work
Work days: Monday to Saturday
(Strict Timings)
Customer Care Executive in
Howrah
Customer Care Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 08 Apr 2022
Likes
Average
Dislikes
Salary not increase . No work from home. Tl is not good
Work Details
Not good
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Care Executive in
Howrah
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 03 May 2022
Likes
Nothing... everything is not good
Dislikes
Everything especially the managers and team leaders....they will fire you even if you don't have any fault.
Work Details
Work timings: Strict Timings
Customer Care Executive in
Howrah
Business Process Outsourcing Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 20 Jun 2022
Likes
I don't like this company at all
Dislikes
I dislike this company from every possible way
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Care Executive in
Howrah
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Jan 2022
Likes
I manage to do multiple tasks. I don't feel any burden on me. My mental and physical health both are balanced here.
Dislikes
Nothing
Work Details
Amazing
Work timings: Flexible Timings
Work related travel:This is a desk job.
Employee Benefits
Part time job in kolkata is most probably impossible. I get this benefit here.
Customer Care Executive in
Howrah
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 08 Sep 2021
Likes
Fusion is company where the managers will ask u for money after promoting and they will force u to what they want and if u will deny then they will through u out from the company and there will be no action taken against them
Dislikes
Fusion is a worst company and the managera of fusion will ask u for money and force u to do what the want and if u will deny then they will through u out from the company
People also ask about Fusion CX, Howrah Customer Care Executives
Is Fusion CX, Howrah a good place to work for Customer Care Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.3 out of 5 from over 18 employee reviews, it's clear that most customer care executives have a below average experience working at Fusion CX, Howrah. Skill development holds the highest rating at 2.7, while company culture is rated the lowest amongst all factors at 2.0. Read reviews about skill development and company culture on AmbitionBox.
Does Fusion CX, Howrah pay their Customer Care Executives well?
According to AmbitionBox reviews, Fusion CX, Howrah customer care executives rate their salary and benefits at 2.4 out of 5, based on 18 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Fusion CX, Howrah's customer care executives salaries here and to read reviews specifically about salary and benefits at Fusion CX, Howrah for customer care executives, click here.
How is the work culture at Fusion CX, Howrah for Customer Care Executives?
Work culture at Fusion CX, Howrah for customer care executives is rated 2.0 out of 5 by 18 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Fusion CX, Howrah for customer care executives, click here.
How is the job security at Fusion CX, Howrah for Customer Care Executives?
Based on 18 reviews on AmbitionBox, Fusion CX, Howrah's customer care executives rate job security at 2.1 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Fusion CX, Howrah. To read reviews about job security at Fusion CX, Howrah for customer care executives, click here.
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