Ergode IT Services Senior Customer Service Executive Reviews
Updated 13 May, 2023
Overall Rating
2.8/5
based on 3
reviews
Rating distribution
Category Ratings
3.5
Salary
3.5
Work-life balance
2.8
Company culture
2.8
Skill development
2.8
Promotions
2.8
Work satisfaction
2.1
Job security
Ergode IT Services is rated
2.8 out of 5 stars on
AmbitionBox, based on 3 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction
...
Read more
Ergode IT Services is rated
2.8 out of 5 stars on
AmbitionBox, based on 3 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
3 reviews found
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Popular
Senior Customer Service Executive in
Kolkata
Full Time
·
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Salary
2.0
Skill development
1.0
Job security
2.0
Promotions
2.0
Work satisfaction
2.0
Company culture
3.0
Work-life balance
posted on 13 May 2023
Likes
High Salary
Dislikes
No job security
Skill development - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Employer’s Response
Dear Reviewer,
Thank you for your feedback. We are glad to hear that you are satisfied with your salary. However, we understand your concerns regarding job security.
We take job security very seriously and are committed to creating a stable and supportive work environment for all our employees. If you would like to discuss your concerns further, please feel free to contact us at info@ergode.com. We would be happy to continue the conversation and address any questions or concerns you may have.
Thank you for your input.
Senior Customer Service Executive in
Mumbai
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 08 Feb 2022
Likes
Nice Place to work and friendly environment
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Travel
Work Details
Provide Service to Customers
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Mulund
Ecommerce department Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 21 Oct 2021
Likes
Nothing good
Dislikes
Worst company with worst people and full of politics
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Sales Executive in
Mumbai
Full Time
·
Business Intelligence & Analytics Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
4.0
Skill development
3.0
Job security
3.0
Promotions
4.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 26 Dec 2024
Likes
Employees have the chance to learn new technologies, work on innovative projects and grow their skills.
Salary - Good
Skill development - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good
Dislikes
Some employees feel that career advancement opportunities are limited in certain roles.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Team Lead in
Badlapur
Full Time
·
Other Department
2.0
Overall Rating
2.0
Category Ratings
3.0
Salary
3.0
Skill development
2.0
Job security
2.0
Promotions
1.0
Work satisfaction
2.0
Company culture
2.0
Work-life balance
posted on 16 Dec 2024
Likes
Nothing liked at ergode it
Dislikes
Everything dislike at ergode it
Job security - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Poor
Relationship Manager in
Mumbai
Full Time
·
Management Consulting Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Salary
2.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
2.0
Work-life balance
posted on 27 Oct 2024
Likes
Nothing to be liked
Dislikes
Worst culture.
Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor
Employer’s Response
Thank you for sharing your feedback. At Ergode, we are committed to fostering a positive and inclusive workplace culture. We regret to hear that your experience didn’t reflect this commitment.
If you have specific concerns or suggestions, we encourage you to share them with us at info@ergode.com. Your insights are important in helping us improve and ensure a better experience for all our employees.
Team Lead in
Siliguri
Full Time
·
Business Intelligence & Analytics Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Salary
3.0
Skill development
4.0
Job security
3.0
Promotions
4.0
Work satisfaction
3.0
Company culture
4.0
Work-life balance
posted on 12 Mar 2024
Likes
One of the greatest aspects of working in Ergode is the absence of corporate politics. All managers and seniors are incredibly cooperative and helpful, consistently encouraging us to excel in our role
Job security - Good
Work satisfaction - Good
Work-life balance - Good
Dislikes
HR Policy and lack of corporate office
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Team Lead in
Kolkata
Full Time
·
Finance Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 27 Dec 2023
Likes
Nothing..You can be laid off anytime
Dislikes
Not good for Freshers as well as Experiences. It is not a company but a proprietary business only thinking about its profit and disown employees who work day and night to get those profit and keep the business running
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Senior Associate in
Mumbai
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
4.0
Skill development
4.0
Job security
4.0
Promotions
4.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 15 May 2024
Likes
Good Place to start your Career.
Saturday and Sunday Fixed Off
Flexible Shift timings
Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good
Dislikes
There is no dislike for this Company
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Team Lead in
Siliguri
Full Time
·
Other Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Salary
2.0
Skill development
4.0
Job security
2.0
Promotions
1.0
Work satisfaction
1.0
Company culture
3.0
Work-life balance
posted on 05 Aug 2024
Likes
Nothing is good. Except they give salary on time less salary
Job security - Good
Dislikes
Not employee friendly.. Does not value employees
Salary - Poor
Skill development - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Employer’s Response
Thank you for your feedback. While we’re glad to hear you value timely salary payments, we’re sorry to learn that you felt the work environment didn’t meet your expectations. At Ergode, we strive to create a workplace that values and supports all employees.
If you have specific examples or suggestions on how we can improve, please share them with us at info@ergode.com. Your input is important in helping us identify areas where we can do better.
Team Lead in
Mumbai
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
4.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 15 May 2024
Likes
Great environment and Flexible shift time
Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Industrial Area.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Team Lead in
Mumbai
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 16 May 2024
Likes
Eco friendly Environment
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
up until nothing as such.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Team Lead in
Mumbai
Full Time
·
Back Office Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Salary
2.0
Skill development
1.0
Job security
3.0
Promotions
2.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 18 Dec 2023
Likes
Good Learning for fresher and complete knowledge of ecommerce
Dislikes
Need to work on Management
No job security
No cleaning
No professionals
No work life balance
Salary - Poor
Skill development - Poor
Job security - Bad
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Other Ergode IT Services Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
Supply Chain Manager in
Mumbai
Full Time
·
SCM & Logistics Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Salary
4.0
Skill development
3.0
Job security
3.0
Promotions
4.0
Work satisfaction
3.0
Company culture
3.0
Work-life balance
posted on 10 Jan 2025
Likes
I appreciate the collaborative work environment and the opportunity to work with talented individuals in Ergode IT services.
Salary - Good
Skill development - Good
Work satisfaction - Good
Dislikes
One aspect i find challenging at Ergode IT services is the occasional lack of extracurricular activities or team-building events.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Team Manager in
Mumbai
Full Time
·
Finance Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Salary
4.0
Skill development
4.0
Job security
4.0
Promotions
4.0
Work satisfaction
4.0
Company culture
4.0
Work-life balance
posted on 31 Dec 2024
Likes
Ergode is a great place for anybody to learn a lot - be it a fresher or someone with decades of years in the Industry. Ergode has fostered this culture of inclusivity and growth which ensures that learning and fun happen together at work.
Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good
Dislikes
Not much to say here
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Procurement Executive in
Siliguri
Full Time
·
Procurement & Purchase Department
1.0
Overall Rating
1.0
Category Ratings
3.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 11 Nov 2024
Likes
Good for someone new to e-commerce especially in the arbitrage domain.
Dislikes
1. Too much of unnecessary policing in regards to break timings. PS - They even check how long you have taken the break and question you in case you take your lunch early
2. Unsupportive Managers unwilling to change or accept mistakes - will blatantly blame you even if you haven't been involved in the task and will are not at all open to accept change or apply any new process for process improvement
3. No job guarantee even if you are the best performer - will just give you a day's or a week's notice to leave and no reason.
Will just say - company is doing cost cutting
4. No constructive criticism but yes hell lot of politics around...Read More
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Employer’s Response
Thank you for taking the time to share your detailed feedback. We are sorry to hear about your experience and regret that it didn’t meet your expectations. At Ergode, we are committed to fostering a fair and supportive work culture while continuously improving our policies and practices.
We take feedback seriously and would like to understand the issues you’ve raised in greater detail. Please feel free to reach out to us at info@ergode.com so that we can address your concerns more thoroughly. Your input will help us take actionable steps to enhance our work environment for all employees.
We appreciate you bringing this to our attention.
Management Trainee Business Analyst in
New Delhi
Full Time
·
Business Intelligence & Analytics Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 09 Oct 2024
Likes
Nothing I want to give -5 rating actually
Dislikes
No work life balance
Even after admiting in hospital I am getting calls to do work
Deadline while I am taking my tests in hospital bed
No respect
My manager use to abuse me always in morning
Saturday and sunday work assigned
Meeting at night 2 am
No sleep
No food intake time and many lunches missed
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Employer’s Response
Thank you for sharing your experience. We are deeply concerned to read your review and take such feedback very seriously. Ensuring a respectful and balanced work environment for all employees is a top priority at Ergode. We do not condone disrespectful behavior, including inappropriate language or unreasonable work demands, under any circumstances.
We strive to maintain a healthy work-life balance and respect the well-being of our team members. If your experience deviated from these values, we would like to understand the specific incidents and take corrective action where needed. Please reach out to us confidentially at info@ergode.com so we can investigate this matter thoroughly and ensure appropriate steps are taken.
Your input is invaluable in helping us improve and align our workplace culture with our core values.
Senior Brand Manager in
Mumbai
Full Time
·
Brands Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
2.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 08 Oct 2024
Likes
Only some of my colleagues
Dislikes
Leadership team
Insane targets ( especially when they are done sucking everything out of you)
False promises
False salaries
Misuse of their Connection with Amazon in many many ways
Salary - Bad
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel:This is a desk job.
Employer’s Response
Thank you for sharing your feedback. We value transparency and take all input seriously as it helps us grow and improve. We’re glad to hear you appreciated your colleagues, but we are concerned about the issues you’ve mentioned regarding leadership, targets, and other aspects of your experience.
We’d like to clarify that we aim to set realistic goals and foster a supportive environment where employees can thrive. However, if there were instances where expectations or communications fell short, we’d like to understand them better.
Please feel free to connect with us directly at info@ergode.com to provide further details. Your feedback is important in ensuring that we uphold our values and deliver on our commitments to our team members.
Thank you for taking the time to help us improve.
IT Analyst in
Mumbai
Full Time
·
Software Development Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 08 Oct 2024
Likes
None. There's nothing to like.
Dislikes
Worst management.
Worst infrastructure.
No Transparency.
Zero job security. You'll be fired in one afternoon if you Hurt the fragile ego of sr management.
Idiots are given CXO positions.
Sales person heads the IT team.
Time tracking of each and every employee in IT is the only goal of management.
Looking for a place that would take your career to its grave? This is the place.
Advice to freshers: Don't join
Advice to experienced: Run as fast as you can....Read More
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Employer’s Response
Thank you for your feedback. We’re sorry to hear your experience fell short of expectations. At Ergode, we strive for transparency, respect, and growth. Your concerns are important to us, and we’d like to understand them better. Please contact us at info@ergode.com to share more details confidentially.
Thank you.
Brand Manager in
Bangalore / Bengaluru
Full Time
·
eCommerce Operations Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 07 Oct 2024
Likes
There is nothing to like about it except regret joining a company without doing much of research on their culture
Dislikes
Lack of transparency
Poor leadership
Frequent restructuring
Toxic work environment
Poor employee engagement
Micromanagement
Unclear goals
Ineffective Hr Department
Blame culture
Unrealistic expectations
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Employer’s Response
Thank you for sharing your feedback. At Ergode, we are proud of our commitment to fostering a dynamic and inclusive work environment that encourages collaboration and innovation. We aim to provide clarity in goals and processes while empowering our teams to thrive professionally.
We’re concerned to hear about your experience and would like to better understand the issues you’ve raised. Please contact us at info@ergode.com to share more details. Your input will help us reinforce our commitment to continuous improvement and ensure a better experience for all Ergodians.
Senior Business Analyst in
Siliguri
Full Time
·
Business Intelligence & Analytics Department
1.0
Overall Rating
1.0
Category Ratings
2.0
Salary
2.0
Skill development
2.0
Job security
1.0
Promotions
2.0
Work satisfaction
1.0
Company culture
3.0
Work-life balance
posted on 15 Jan 2025
Likes
None as such
Dislikes
I worked for 2 years and never got my experience letter. Money was demanded in exchange of my letter, I refused to pay and hence I never got my experience letter.
My promotion was taken back when they found out that I was pregnant.
Most dysfunctional hr management and team
Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad
Operations Executive in
Mumbai
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 11 Jan 2025
Likes
Ergode It Services places a strong emphasis on personal and professional development.
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
there is nothing to dislike about the Ergode
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Operations Executive in
Mumbai
Full Time
·
Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 07 Jan 2025
Likes
Company that offer carrier advancement and provides opportunity for skill development
People also ask about Ergode IT Services's Senior Customer Service Executives
How is Ergode IT Services to work for?
Ergode IT Services is rated 2.8 out of 5, based on 3 reviews by employees on AmbitionBox.
Ergode IT Services is known for Salary which is rated at the top and given a rating of 3.5. However, Job security is rated the lowest at 2.1 and can be improved. To know first hand how it is like to work at Ergode IT Services read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Ergode IT Services?
According to AmbitionBox ratings, Ergode IT Services employees rate its salary and benefits as 3.5 out of 5. You can know more about Ergode IT Services Salaries at AmbitionBox
How is the work culture at Ergode IT Services?
Work culture is rated 2.8 at Ergode IT Services by 3 employees. While job security is rated 2.1 and work-life balance is rated 3.5 at Ergode IT Services. Read detailed reviews by employees of Ergode IT Services on AmbitionBox.