Conduent Customer Service Associate review

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4 reviews found

Sort by: Popular

Customer Service Associate (working remotely)

Full Time

Customer Success Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 19 Nov 2024

Likes

Remote work

Dislikes

They do NOT work with you if you go to school.... In fact they actively changed a policy in the middle of the term telling every single student they now were required to work full time even if they had prior approval on their school schedule They also refuse to send an employee handbook for us to read but try to hold us accountable to everything in the handbook without actually giving us any time to read it They regularly force people to sign things that they haven't read They regularly ask people to perform work related tasks off the clock, when consulting department of wages and labor, confirmed this is illegal for non exempt employees They don't provide any advisor support Their IT team takes 45+ minutes to get in touch with and get refuse to pay you for the time you are waiting to speak to them They do not let you pick up hours or check your schedule at any time that you aren't actively scheduled... Even if you are absent on the day that schedules are released... So yes, they intentionally cause no call no shows and treat the employee as if it's their issue They have been promising us access to our schedules off the clock for a year and that feature is still broken and management (lewis Strickland and Athena) have basically said it's not their problem They l raised the expectation for every single metric and tried to implement a policy to issue corrective actions of an employee doesn't meet it without offering any additional support They have ridiculous standards for advisors that senior OMs cannot even live up to. They are very corrective action oriented in that they take the most lazy way out of everything by threatening corrective action for everything.... Please just save yourself the mental stress of working for them and go somewhere that treats you like a human and adult, this place treats advisors like children that can't manage themselves without every aspect of their day being micromanaged They use a "flex" title for supervisors so they can sit them back down at will which DOES result in them also removing any additional income you were earning.. They will also try to convince regular advisors who gave previously been sups to "watch" teams while other flex sups are out .. But the do not pay the flex sup rate They have been cutting our hours ever single paycheck between 2-16hrs each paycheck since May of this year...Read More

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Associate in Visakhapatnam

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 23 Jul 2024

Likes

work culture m m m m m m

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

management , , , , , , ,

Customer Service Associate in Visakhapatnam

Full Time

Sales Support & Operations Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 16 May 2024

Likes

Work environment is good but managemt not good in vizag

Dislikes

Management is too worst

Salary - Poor
Job security - Poor
Work satisfaction - Poor
Work-life balance - Poor

Customer Service Associate (working remotely)

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 14 Sep 2023

Likes

Easy and flexible.

Skill development - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Laking in support from managers and no pay increase.

Promotions - Poor

Top trending discussions

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I have 7 YOE. from Delhi Current CTC - 9.25LPA + 75K varriable. Working Skillset is Kubernetes and Openstack. Current - 100% WFH 1. NTT Data- Noida Hybrid CTC... read more

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Similar Designation Reviews

Senior Associate in New Delhi

Full Time

Banking Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

4.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 13 Mar 2025

Likes

Job security - Good

Dislikes

Skill development - Poor
Promotions - Bad

Work Details

Work days: Monday to Friday (Strict Timings)

Analyst in Ernakulam

Full Time

Accounting & Taxation Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 23 Feb 2025

Likes

Job security - Good
Work satisfaction - Good
Work-life balance - Excellent

Analyst in Kochi

Full Time

Finance Department

3.0

Overall Rating

3.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 20 Feb 2025

Likes

Work life balance

Salary - Excellent
Skill development - Good
Job security - Excellent
Work-life balance - Good

Dislikes

Promotion and salary hike

Promotions - Bad

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Process Associate in Bangalore / Bengaluru

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Feb 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Analyst in Noida

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

3.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 08 Feb 2025

Likes

Work life balance.

Salary - Good
Skill development - Excellent
Promotions - Good
Company culture - Good

Dislikes

Dont have Annual Appraisals.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Associate in Kochi

Full Time

Finance Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

1.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 29 Jan 2025

Likes

Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Salary - Bad
Skill development - Poor
Job security - Poor
Promotions - Bad

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Analyst in Bangalore / Bengaluru

Full Time

Finance Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 27 Jan 2025

Likes

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Associate in Kochi

Full Time

Finance Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

4.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 26 Jan 2025

Likes

Collegues and team

Work satisfaction - Good
Work-life balance - Good

Dislikes

Salary No Promotion

Salary - Bad
Skill development - Poor
Promotions - Bad
Company culture - Poor

Analyst in Bangalore / Bengaluru

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 22 Jan 2025

Likes

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Work Details

Work days: Monday to Friday (Strict Timings)

Analyst in Kochi

Full Time

Employee Relations Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

1.0

Skill development

4.0

Job security

1.0

Promotions

2.0

Work satisfaction

1.0

Company culture

5.0

Work-life balance

posted on 14 Jan 2025

Likes

Work life balance

Job security - Good
Work-life balance - Excellent

Dislikes

No financial or career growth

Salary - Bad
Skill development - Bad
Promotions - Bad
Work satisfaction - Poor
Company culture - Bad

Work Details

Work days: Monday to Friday

Work related travel: This is a desk job.

Other Conduent Reviews

IT Testing Engineer 1 in Bangalore / Bengaluru

Full Time

Quality Assurance and Testing Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 21 Feb 2025

Likes

Good environment for employes to work. Healthy relationship between managers and employees.

Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

No proper hike and promotions for employees. No proper management towards work for employees who working on multiple projects at same time.

Promotions - Poor

Work Details

Work policy: other

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Analyst in Thrissur

Full Time

Finance & Accounting - Other Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 29 Jan 2025

Likes

Work life balance is ok for me. If required we get Work from home option ,that was helpful to me.

Skill development - Good
Work-life balance - Good

Dislikes

There is no salary increament for all staff even if the company has profit. With out any benefit people resigning day by day.And average work ambiance in office struggling to get seat .

Salary - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Test Analyst in Noida

Full Time

Quality Assurance and Testing Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 14 Jan 2025

Likes

You can get to learn technical skills however it is domain specific as well.

Work-life balance - Good

Dislikes

No appraisals. Company is not employee friendly. Salary structure is not tax saving. Benefit policies are also not so useful.

Salary - Bad
Promotions - Bad

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Technical Business Analyst in Bangalore / Bengaluru

Full Time

Software Development Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 13 Jan 2025

Likes

Job security, work life balance depends on project, good work culture.

Dislikes

No salary hikes, forget about promotion, Appraisal cycle is 3 years once(5%).

Promotions - Bad
Work satisfaction - Poor

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Data Analyst in Noida

Full Time

Business Intelligence & Analytics Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 29 Dec 2024

Likes

The job security is there.

Work-life balance - Good

Dislikes

1. No Salary hike since 2 years. 2. Earlier the management was good but now there are mixed people so the environment and culture of the office is getting backward.

Skill development - Bad
Promotions - Bad

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Analyst in Noida

Full Time

Business Process Quality Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 28 Dec 2024

Likes

Work life balance, work satisfaction, job security.

Job security - Good
Work satisfaction - Good
Work-life balance - Good

Dislikes

Company slowly comprise indian Holidays and leaves remian now only for sat-sun. Increaments are oftenly. Now i am looking for myself new challenging task.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Benefits Administrator in Hyderabad / Secunderabad

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Nov 2024

Likes

Learnt about corporate lifestyle and learnt about people

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

How much extra hard we work they will not recognise even after sending mails, at last they ask like what did you do

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Human Resource Specialist in Visakhapatnam

Full Time

HR Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

2.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 19 Nov 2024

Likes

Great place to work and learn but only concern is financial growth. Company is lacking in provides substantial hikes and appraisals.

Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Dislikes

Hikes are very minimal, in fact we need to wait long as 4-5 years

Promotions - Poor

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Senior Software Engineer in Noida

Full Time

Software Development Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 11 Nov 2024

Likes

Nothing much

Dislikes

No work life balance Over burden working hours No transparency No professional ethics Long shifts of about 12-15 hours daily. Unskilled and unprofessional managers Doesn’t Follow any development life cycle

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Graduate Engineer Trainee (Get) in Greater Noida

Full Time

Software Development Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 26 Sep 2024

Likes

Only good thing is you get the hybrid work culture and get lots of free time to upskill your self. Work life balance is good because there is no work to do. Also the job security is good. You don't have to worry about this .

Job security - Good
Work-life balance - Good

Dislikes

Toxic people and no bonus and too much politics. No appraisal and hike is provided here . I have people working here for 3 years without getting any hike . You get go work on some very old in house software which is more buggy and outdated then Microsoft teams . There are no benifits provided other then the salary itself . You get to work with old outdated orthodox type of people and your opinion doesn't matter here ....Read More

Salary - Poor
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Conduent Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 4 Conduent reviews submitted by Conduent employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Conduent is the right company for you. 100% of employees reported the wo...Read more

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Conduent Customer Service Associate Reviews

Conduent Customer Service Associate Reviews

What employees say about Conduent?

Workplace insights

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4 reviews found

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