Cogent E Services Subject Matter Expert(Sme) Reviews

Likes

Process is good and even the environment.

Dislikes

Company should have mimumm managing skills with agents and process ..there is not benifits from company and poor managing skills .bad experience with the company no holidays even on week off they used to call to do login.no freedom even for breaks.no commication between agents

Likes

Nothing

Dislikes

Cogent policy and the way off talks and the process controller are totally talk with disrespect like you are nothing and they will give pressure to work because of the policy you cannot even deny that you are not comfortable and your skill are not on that target. They even don't care about your failure in quality and if you decide to leave the company then suddenly they will forcefully move to third level of warning and they will also do not accept the resignation...Read More

Likes

There is nothing to like about cogent

Dislikes

Everything there is soo disgusting ..I request everyone reading this should never come for a job in cogent services .. The work pressure is too high and floor manager always yell at you infront of everyone ..also they do not give breaks at our will ..and there are soo many negative things about this company ..

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

There is nothing to like about working here other than the few people in our team that are supporting towards us.

Dislikes

- They do not give work from home in case of any emergency or accident even for a day - No formal salary slip format is followed thy just provide a salary certificate which is not valid for any government procedures - No Appraisal letter is given it is all just a verbal process and even not defined when the appraisal will come - Noannual bonus / festival celebration/party anything -Management staff is very rude...Read More

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Everything was worst in the organization, The behaviour of management was not good with the employees, the management thinks that they are the owner of the company and they treat employees like their servent. There is no job security in the company also, managers force employees to left the company if someone is not performing or ifthere is any process ramp down, I hope there should be a job security for the employees...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

All the things was good

Dislikes

TL AND 1 manager because on my last working day they will tell me if you will not revoke your resign then we will do the ZTP and they pick rendom girl and tell her you can take his name in ZTP and we will not force to revoke you resign.

Likes

Honestly speaking I did not like anything about Cogent E Services. The work life balance is literally horrendously disgusting honestly. The Managers will call you to work even on week offs and will tell that you will be paid more if you come on week offs but later you won’t be paid anything extra. The DGM Ravinder was the most cruelperson I have ever seen in my life. He used to treat the employees really bad and used to shout at everybody. Hence, the work environment and work culture was poor. Except Nikita Maam all the other HR’s were full of attitude....Read More

Dislikes

Already written above.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Cogent is the worst company I've ever seen. No motivating work culture. Senior managers keep abusing their juniors in front of every one on the floor, junior managers do the same with thier under working and same with things ends up with executive who is only to listen and face consequences in terms of salary deductions, un-timed week offs , no leaves when u in need, marking half days without any cause etc. First cogent say they are hiring you for inbound voice calls, then during training they will start saying that you have to do up-sale the products also and after training they will give you targets of sale. And if you hit the target some how,their eyes is on finding a minor single mistake in order to deduct money. Hence horrible company. No mental/professional satisfaction here. Provide salary 10days late....Read More

Dislikes

10 days late salary every month. Work culture very demotivating. Sales target oriented job. Initially they will say that it is inbound voice calls only but time by time they will keep adding sales target.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.