Cogent E Services Customer Service Advisor Reviews
based on 19 reviews
Updated 20 Nov, 2024
Overall Rating
3.7/5
How AmbitionBox ratings work?
Category Ratings
4.0
Skill development
3.6
Work-Life balance
3.4
Job Security
3.3
Salary & Benefits
3.3
Work Satisfaction
3.1
Company culture
2.9
Promotions/Appraisal
Cogent E Services is rated
3.7 out of 5 stars on
AmbitionBox, based on 19 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Cogent E Services is rated
3.7 out of 5 stars on
AmbitionBox, based on 19 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Cogent E Services Customer Service Advisor Reviews
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19 reviews found
Sort by:
Popular
Customer Service Advisor in
Bangalore / Bengaluru
Full Time
·
Customer support advisory Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 14 Oct 2024
Likes
Nothing
Dislikes
Salary dedication even 5 minutes late salary dedicated
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Advisor in
New Delhi
Full Time
·
Sales Support & Operations Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 18 Feb 2024
Likes
Behavior of manager, Quality team and Clients are excellent.
Dislikes
The behavior of mostly team leaders is disgust.
They don't have enough knowledge about process. They screaming for no reason.They don't care that you are on the call or not.They don't have ability to communicate team members and also customer.They don't care about company reputation.
Very disturbed this company by mentally and physically they fire out me from company due
I was absent to health issues .I did not like anything
Dislikes
Jo jiske talwa chatega wahi rukega
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Advisor in
Noida
Full Time
·
Construction Engineering Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 28 Oct 2022
Likes
It's very much good for new freshers
Dislikes
As it likes all issue on time before shift take brifing
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Advisor in
Noida
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 19 Mar 2023
Likes
Senior support
Dislikes
Policies and management
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
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Cogent E Services.
Customer Service Advisor in
Noida
Full Time
·
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 26 Apr 2022
Likes
Everything is very good like management, salary time, cleaning, canteen facilities. Environment of cogent is very friendly and stress free job. For beginners of BPO it is the best place to start their career without any experience.
Work Details
It is very smooth and stressless job in cogent. Shift change is a very big benefit in cogent. We can choose our comfortable to do work here
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Advisor in
anantpur (working remotely)
Full Time
·
Operations Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
4.0
Skill Development
1.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 20 Nov 2024
Likes
Just for Experience
Dislikes
Manager are doing politics in office
Customer Service Advisor in
Bareilly
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 24 Jan 2023
Likes
Services adviser
Dislikes
Canteen not available
Work Details
Work days: Monday to Friday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Advisor (working remotely)
Full Time
·
Other Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 22 Nov 2023
Likes
It's a nice place to work with a good environment
Dislikes
No dislikes
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Advisor in
Noida
Credit Card Sales Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 26 May 2022
Likes
I'm part of this organisation and I would like to work here because the organisation gives you more than you expected.
Dislikes
Nothing like this. All management and manager are friendly with all the colleagues.
Work Details
It's all really a nice experience because every day we meet with new colleagues (Hiring Open) and TL.
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Advisor in
Mangaluru
Customer Support Department
4.0
Overall Rating
4.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 28 Jun 2022
Likes
TL s support very good
Dislikes
Salary details are poor , No one can resolved this salary problems
Work Details
Good
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Advisor in
A61 Sector 63 Noida Uttar Pradesh
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 03 May 2022
Likes
First of all I have enhanced my communication skills with in this organisation .
Dislikes
Nothing
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
International Travel.
Customer Service Advisor in
Bangalore / Bengaluru
Concentrix Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 12 Apr 2022
Likes
There is ni PF facility and salary increment facility in that job
Dislikes
All
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Advisor (working remotely)
Full Time
·
Flipkart Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 21 Jul 2022
Likes
Very helpful and excellent company
Dislikes
N/A
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Advisor in
Mangaluru
Health insurance process Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 04 Oct 2021
Likes
Teammates are very supportive
Dislikes
There was a lot pressure, Bad work environment. They will extend the shift but they won't give OT. Sometimes we had to escape and get out from the office . TL, manager and client scold like a hell, there is no work culture, Totally I had very bad experience in cogent
Work Details
Work timings: Strict Timings
Customer Service Advisor in
Mangaluru
Customer service advisor Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 20 May 2022
Likes
Good experience
Dislikes
Noo dislike about the company
Customer Service Advisor in
Bangalore / Bengaluru
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 11 Apr 2022
Likes
Good company,Good dress Culture
Dislikes
Salary is too low
Work Details
It's nice
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
People also ask about Cogent E Services's Customer Service Advisors
Is Cogent E Services a good place to work for Customer Service Advisors?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.7 out of 5 from over 19 employee reviews, it's clear that most customer service advisors have an average experience working at Cogent E Services. Skill development holds the highest rating at 4.0, while career growth is rated the lowest amongst all factors at 2.9. Read reviews about skill development and career growth on AmbitionBox.
Does Cogent E Services pay their Customer Service Advisors well?
According to AmbitionBox reviews, Cogent E Services customer service advisors rate their salary and benefits at 3.3 out of 5, based on 19 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Cogent E Services's customer service advisors salaries here and to read reviews specifically about salary and benefits at Cogent E Services for customer service advisors, click here.
How is the work culture at Cogent E Services for Customer Service Advisors?
Work culture at Cogent E Services for customer service advisors is rated 3.1 out of 5 by 19 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Cogent E Services for customer service advisors, click here.
How is the job security at Cogent E Services for Customer Service Advisors?
Based on 19 reviews on AmbitionBox, Cogent E Services's customer service advisors rate job security at 3.4 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Cogent E Services for customer service advisors, click here.
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