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Caretel Infotech Customer Service Representative Reviews

based on 31 reviews
Updated 26 Sep, 2024

Overall Rating

2.6/5
How AmbitionBox ratings work?

Category Ratings

3.6

Work-Life balance

3.5

Job Security

3.2

Skill development

3.2

Work Satisfaction

2.2

Company culture

1.7

Salary & Benefits

1.6

Promotions/Appraisal

Top Mentions in Caretel Infotech Customer Service Representative Reviews

31 reviews found

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People also ask about Caretel Infotech's Customer Service Representatives

Is Caretel Infotech a good place to work for Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.6 out of 5 from over 31 employee reviews, it's clear that most customer service representatives have a below average experience working at Caretel Infotech. Work-Life balance holds the highest rating at 3.6, while career growth is rated the lowest amongst all factors at 1.6. Read reviews about work-life balance and career growth on AmbitionBox.
Does Caretel Infotech pay their Customer Service Representatives well?
According to AmbitionBox reviews, Caretel Infotech customer service representatives rate their salary and benefits at 1.7 out of 5, based on 31 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Caretel Infotech's customer service representatives salaries here and to read reviews specifically about salary and benefits at Caretel Infotech for customer service representatives, click here.
How is the work culture at Caretel Infotech for Customer Service Representatives?
Work culture at Caretel Infotech for customer service representatives is rated 2.2 out of 5 by 31 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at Caretel Infotech for customer service representatives, click here.
How is the job security at Caretel Infotech for Customer Service Representatives?
Based on 31 reviews on AmbitionBox, Caretel Infotech's customer service representatives rate job security at 3.5 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Caretel Infotech for customer service representatives, click here.

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Gender Based Ratings for Caretel Infotech Customer Service Representative

based on 29 reviews
3.1
Rated by 10 Women

Rated 3.3 for Job Security and 3.1 for Company Culture

women
2.6
Rated by 19 Men

Rated 3.7 for Work-Life Balance and 3.5 for Job Security

men

Working Days for Caretel Infotech Customer Service Representative

based on 31 reviews
Rotational Shift
52%
Monday to Saturday
32%
Other
16%

Work Timings for Caretel Infotech Customer Service Representative

based on 31 reviews
Flexible timing
Strict (9am - 6pm)
Strict (2pm - 10pm)
44%
30%
9%
17% employees reported other strict timings

Shift Timings for Caretel Infotech Customer Service Representative

based on 31 reviews
Day shift
Night shift
92%
8%

Business Travel for Caretel Infotech Customer Service Representative

based on 31 reviews
No travel
76%
Within city
19%
Within country
5%
Caretel Infotech Customer Service Representative Salary
based on 52 salaries
₹0.5 L/yr - ₹2.8 L/yr
47% less than the average Customer Service Representative Salary in India
View more details
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