British Airways is rated
2.9 out of 5 stars on
AmbitionBox, based on 64 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
British Airways is rated
2.9 out of 5 stars on
AmbitionBox, based on 64 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in British Airways Service Advisor Reviews
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64 reviews found
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Popular
Service Advisor in
Ahmedabad
Full Time
·
Operations / Strategy Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 23 Oct 2023
Likes
Work environment
Dislikes
Salary increment is less
Service Advisor in
Gurgaon / Gurugram
Full Time
·
Operations, Maintenance & Support Department
3.0
Overall Rating
3.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 19 Jul 2023
Likes
The power is not centralised not given to any individual
Learning about the travel industry, company is open to hire people at a later stage in life with any work background, Staff travel (unlimited travel - international or domestic till the time leaves are approved)
Dislikes
Not a great pay master, very frequent shift change ( at times people ending up doing 3 shift timings in a 5 day working week)
Work Details
Decently well you don't need to carry work to your home
Work related travel:This is a desk job.
Service Advisor in
Gurgaon / Gurugram
Full Time
·
Service Delivery Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
3.0
Work-Life Balance
posted on 04 Oct 2023
Likes
UK shift and staff ticket
Dislikes
There is a long list. In short everything is bad.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Service Advisor in
Gurgaon / Gurugram
Full Time
·
Administration Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 27 Dec 2018
Likes
Nothing
Dislikes
Everything
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Service Advisor in
Gurgaon / Gurugram
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
1.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 25 Aug 2024
Likes
Hi Guys, Imma help u out, Ur bro is here, I am not longer a part of BA but I used to work here. And I will be honest.
------------------------------------------------
1) Work life balance = 9hrs shift / 7hr 50 mins login/1hr 10 mins break.
_____________________
2) carrier growth= Excellent Brand Value, Respected organisation, make sure to atleast stay for 1-2 yrs so that it will have a good impact on your resume.
-----------------------
3) leave policy = Bad leave policy, very difficult to get the leaves approved, worst sick leave policy but good amount of leaves.
______________________
4) compensation= Very Good over time pay, OT is available Almost every day , Good compensation as compared to other third party BPOs but nothing compared to companies like JP Morgan, Amex, cvent, Barclays.
________________________
5) Culture= Pretty Bad , things should have been better but honestly work culture is really toxic.
________________________
6) hygiene= very beautiful office and very hygienic washrooms.
_______________________
7) canteen= bekaar h bhaiya m to Tut gya.
_______________________
8) work = less number of calls. But yes you have to learn a lot and they will train you on a software called Pegasus which is not accepted anywhere. All other companies are working on Amadeus but Ba doesn't.you will sometimes love this job and sometimes hate the conditions but remember I made a mistake of leaves ba in few months and I cried that why I left. I am undergrad and I was getting opportunity in companies like tech Mahindra, I energizer, iqor and teleperformanc. The crowd was really bad and I started to regret leaving BA more then I got the opportunity to work with another big captive unit I Wont name it.so please guys make sure that you do not rage quit. They will not give you resignation acceptance with last working day mentioned on it so most likely you won't be able to join majority of the companies till the time your experience letter is issued which takes around 60 days . They do it on purpose so that the candidate wouldn't join the next organisation. Please stay there for a year or two.
9) Management= bekaar h bhot.
10) Should you choose BA= only if you cannot join companies like Amex, British telecom, cvent, Barclays, JP Morgan ( Bangalore), Emirates (Mumbai), Qatar Airways ( Ahmedabad). baaki theek h yrr itni bhi buri nhi h . Third party BPO se to 100 times better h. Company ka naam h izzat h tumhe insaano jaise treat krte h.
People that I like = Nikhil Nangia ( HR) + Rahul Mukoto ( SSL) + Ajitesh ( SSL) + Rakesh Narayanan ( Vertical head ) + Sandeep ( supervisor Nesting ) +Vijeta ( TL ) + Sulabh Mittal ( ABM)....Read More
Work related travel: This job involves
Travel Within City.
Service Advisor in
Phase 1 dlf city sikanderpur ghost, deodar Mary, block B sec 26A Gurugram 122002
Full Time
·
Operations, Maintenance & Support Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 19 May 2023
Likes
Absolutely nothing what a cheap company it is
Dislikes
Worst company I have ever worked with, I won’t suggest anyone to join this cheap company. I asked for a letter of recommendation from my ex manager for my higher studies in UK he refused to give one, such a looser he is , I still remember the day when I went to submit the company assets, i wanted to use the restroom but the securityguard outside said you are not allowed to use it …. Hahaha can’t even comment on that I have wasted my precious years here I do not recommend anyone to work with call ba...Read More
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Service Advisor in
New Delhi
Full Time
·
Customer Success Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
4.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 20 Dec 2024
Likes
Quality team is helpfull, company policies are good, they pay on time and trying to give help with many authorisation
Dislikes
Leadership team is very poor, female tls amd abm just treat you like their under lyings and not colleagues though they dont abuse use such words to humiliate you where you really feel like wanto quit job right away theyvtake everything personally
Service Advisor in
Gurgaon / Gurugram
Subject / Specialization Teacher Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 27 May 2022
Likes
Incentives, allowances and good place to work.
Excellent managers and team leaders
Very motivating team mates.
Dislikes
Bad administration, unyielding and un-understanding transport facilities.
Admin is so bad that everytime, we sit to discuss an issue, he gives vague explanations to all issues and advocates excuses.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Service Advisor in
DLF Phase -1, Gurgaon
Service and Trade Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 17 Aug 2022
Likes
Training and personal comfort
Dislikes
Average cafeteria, poor management, Low salary and very less appraisal, poor incentives, poor OT income, poor work balance
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Service Advisor in
Gurgaon / Gurugram
Callba Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 23 Jul 2022
Likes
Just the trainer
Dislikes
Otherwise they dont care about an employee who waited for month for joining date and after that they fire them without even thing that what the person will do no understanding and poor and cheap mentally everyone have so bad and they just hire to fire people by making them guilty
Work Details
Work days: Rotational Shift
(Strict Timings)
Service Advisor in
Gurgaon / Gurugram
Chat Process Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 08 Nov 2022
Likes
How would i know... ridiculous
Dislikes
How would i know i have worked here for a month
Service Advisor in
Gurgaon / Gurugram
Technology / IT Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 29 Jun 2022
Likes
Company has zero policy towards employees well being
Dislikes
Infrastructure for work requirement is poor...e.g, desktop...chair, leadership is least bothered with your concern
People also ask about British Airways's Service Advisors
Is British Airways a good place to work for Service Advisors?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.9 out of 5 from over 64 employee reviews, it's clear that most service advisors have a below average experience working at British Airways. Skill development holds the highest rating at 3.3, while work satisfaction is rated the lowest amongst all factors at 2.7. Read reviews about skill development and work satisfaction on AmbitionBox.
Does British Airways pay their Service Advisors well?
According to AmbitionBox reviews, British Airways service advisors rate their salary and benefits at 3.1 out of 5, based on 64 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about British Airways's service advisors salaries here and to read reviews specifically about salary and benefits at British Airways for service advisors, click here.
How is the work culture at British Airways for Service Advisors?
Work culture at British Airways for service advisors is rated 2.9 out of 5 by 64 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at British Airways for service advisors, click here.
How is the job security at British Airways for Service Advisors?
Based on 64 reviews on AmbitionBox, British Airways's service advisors rate job security at 3.2 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at British Airways for service advisors, click here.
Is work from home available to Service Advisors at British Airways?
According to AmbitionBox, 9% of British Airways's service advisors work from home permanently, 91% work from the office, and undefined% follow a hybrid model, based on 11 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at British Airways for service advisors, click here.
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