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British Airways

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based on 204 Reviews

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Reviews
204
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1.1k
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British Airways Service Advisor New Delhi Reviews

Updated 5 Mar, 2025

Overall Rating

2.5/5

based on 19 reviews

Rating distribution

5

4 (22.2%)

4

1 (5.6%)

3

4 (22.2%)

2

5 (27.8%)

1

4 (22.2%)

Category Ratings

2.7

Salary

2.5

Skill development

2.4

Job security

2.4

Promotions

2.1

Work-life balance

2.1

Work satisfaction

2.0

Company culture

What employees say about British Airways?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

100% employees reported

Flexible timing

50% employees reported

No travel

86% employees reported

View more detailed insights

Gender based rating

2.3

Rated by Women

4 reviews

2.5

Rated by Men

14 reviews

British Airways is rated 2.5 out of 5 stars on AmbitionBox, based on 19 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction w ... Read more

British Airways is rated 2.5 out of 5 stars on AmbitionBox, based on 19 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

19 reviews found

Sort by: Popular

Service Advisor in New Delhi

Full Time

·

Operations Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 05 Mar 2025

Likes

Skill development - Good

Dislikes

Promotions - Poor
Work satisfaction - Poor
Company culture - Bad
Work-life balance - Poor

Overall Rating

Service Advisor in New Delhi

Full Time

·

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 24 Feb 2025

Likes

Salary comes on time.

Dislikes

Training is poor. Floor support is also very poor. Less salary more expectations. Leaves issues.

Skill development - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor

Work Details

Work timings: Strict Timings

Service Advisor in New Delhi

Full Time

·

Software Development Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 18 Feb 2025

Likes

Work culture

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Food was not sufficient

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Service Advisor in New Delhi

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 17 Feb 2025

Dislikes

Skill development - Poor

Overall Rating

Service Advisor in New Delhi

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 29 Dec 2024

Likes

Helping the nature of the team members

Skill development - Excellent
Work-life balance - Good

Dislikes

Now work environment become toxic

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Service Advisor in New Delhi

Full Time

·

DIRECT SERVICING Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 21 Dec 2024

Likes

Nothing

Dislikes

Everything especially the management

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Service Advisor in New Delhi

Full Time

·

Customer Success, Service & Operations - Other Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

2.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 03 Oct 2024

Likes

Brand but the software you use will not be beneficial for job skill in other company

Dislikes

Job security is bad . Managers are not leaders they are owners of company if u have problem and complain to abm so it will backfire and they will come for u

Job security - Poor
Work-life balance - Poor

You are reading trusted reviews. Keep reading to find out more about British Airways.

Service Advisor in New Delhi

Full Time

·

Retail & B2C Sales Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

2.0

Skill development

2.0

Job security

4.0

Promotions

1.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 21 Aug 2024

Likes

good people on floor everyone is friendly apart from management

Promotions - Good

Dislikes

Management, pay, leave policy

Salary - Bad
Skill development - Poor
Job security - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Service Advisor in New Delhi

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

1.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 30 Jun 2024

Likes

I didn’t like anything about this company.

Dislikes

No comments

Salary - Poor
Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Service Advisor in New Delhi

Full Time

·

Executive Club Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

4.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

1.0

Company culture

2.0

Work-life balance

posted on 19 Dec 2023

Likes

Big name, corporate, travel industry knowledge.

Skill development - Good

Dislikes

Roaster they publish has no sense. You don’t get to use your own paid leaves, getting an off is very difficult. There is no secrecy from Business managers to managers to supervisors. Work life balance negligible. You don’t get salary as per the work load. BA don’t handle customers like they should. They don’t provide refunds even when cases are going on for months.

Company culture - Bad
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Service Advisor in New Delhi

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 16 Jul 2023

Likes

Yes i do

Salary - Good
Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Not required

Work-life balance - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Service Advisor in New Delhi

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 20 Dec 2024

Likes

Quality team is helpfull, company policies are good, they pay on time and trying to give help with many authorisation

Salary - Good

Dislikes

Leadership team is very poor, female tls amd abm just treat you like their under lyings and not colleagues though they dont abuse use such words to humiliate you where you really feel like wanto quit job right away theyvtake everything personally

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Service Advisor in New Delhi

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 07 May 2021

Likes

Awesome place

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Service Advisor in New Delhi

Full Time

·

Customer Success Department

3.0

posted on 20 Apr 2024

Overall Rating

Service Advisor in New Delhi

Full Time

·

Operations Support Department

1.0

posted on 01 Feb 2024

Overall Rating

Service Advisor in New Delhi

Full Time

·

Customer Success Department

1.0

posted on 13 Mar 2024

Overall Rating

Service Advisor in New Delhi

Full Time

·

Operations Department

4.0

posted on 19 Jan 2024

Overall Rating

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Interview Tips & Stories

a senior software engineer

45 Days Into Notice & No Offers – What Should I Do?

I’m halfway through my 90-day notice period and have appeared for 5-6 interviews but haven’t cracked any yet. Should I keep pushing or consider withdrawing my resignation as a backup? How should I stay motivated and improve my interview performance? Looking for advice from those who've been in a similar situation!

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More about working at British Airways

HQ - Harmondsworth, Greater London, England
Aviation
201-500 Employees (India)

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British Airways Service Advisor Reviews by Locations

British Airways Service Advisor Gurgaon / Gurugram Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 19 British Airways reviews submitted by British Airways employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if British Airways is the right company for you. 100% of emp...loyees reported the working days at British Airways as Rotational Shift. 50% employees reported the work timings at British Airways as Flexible timing. Read more

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British Airways Reviews >
British Airways Service Advisor New Delhi Reviews

British Airways Service Advisor Salaries in New Delhi

based on 188 salaries

₹3 L/yr - ₹6.5 L/yr

64% more than the average Service Advisor Salary in India

View more details

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