BigBasket Customer Support Executive review

What employees say about BigBasket?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

41% employees reported

Flexible timing

33% employees reported

No travel

69% employees reported

View more detailed insights

Gender based rating

3.9

Rated by Women

28 reviews

2.6

Rated by Men

39 reviews

Jobseekers also viewed

Blinkit Reviews

3.7

• 1.9k reviews

Nature's Basket Reviews

3.8

• 266 reviews

Zomato Reviews

3.7

• 2.2k reviews

Swiggy Reviews

3.8

• 4k reviews

Amazon Reviews

4.1

• 24.5k reviews

Flipkart Reviews

4.0

• 10.5k reviews

Reliance Retail Reviews

3.9

• 21.8k reviews

Spencer's Retail Reviews

3.8

• 906 reviews

DMart Reviews

3.9

• 4.4k reviews

Paytm Mall Reviews

3.6

• 118 reviews

Amazon Development Centre India Reviews

4.1

• 6.1k reviews

JustDial Reviews

3.5

• 4.3k reviews

PolicyBazaar Reviews

3.6

• 3.6k reviews

Uber Reviews

4.2

• 811 reviews

Times Internet Reviews

3.6

• 652 reviews

ByteDance Reviews

4.1

• 394 reviews

Expedia Group Reviews

3.9

• 283 reviews

LinkedIn Reviews

4.3

• 180 reviews

YouTube Reviews

4.5

• 176 reviews

Avis Reviews

3.9

• 177 reviews

Top Mentions in BigBasket Customer Support Executive Reviews

69 reviews found

Sort by: Popular

Customer Support Executive in Pune

Full Time

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 03 Jun 2024

Likes

Only 1 option is there for work from home and nothing good in company

Dislikes

Everything like the process and support and special person TL they are stupid enough and not properly taking care they are thinking for their own even if a person dying they still thinks for their better

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: When quality score is not proper then they are calling employees back to office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Pune

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 17 Oct 2024

Likes

Nothing Only WFH

Dislikes

Everything No appraisal.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Support Executive in Bangalore / Bengaluru

Full Time

Operations, Maintenance & Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Sep 2024

Likes

It is hybrid work

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Customer Support Executive in Bangalore / Bengaluru (working remotely)

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 01 Sep 2024

Likes

It's work from home

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

3 chats at a time

Customer Support Executive in Bangalore / Bengaluru

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 18 Jul 2024

Likes

Too much pressure and our health will gone

Dislikes

Too much pressure and we become mental.

Salary - Bad
Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Support Executive in Bangalore / Bengaluru

Full Time

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 16 Jul 2024

Likes

Nothing at all to be honest

Dislikes

Everything, Hr department is worse and TLs Managers are sexists

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Support Executive in Bangalore / Bengaluru

Full Time

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 09 Jun 2024

Likes

Fraud company

Dislikes

Because of the work culture and strictness

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.

You are reading trusted reviews. Keep reading to find out more about BigBasket.

Customer Support Executive in Bangalore / Bengaluru

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Dec 2023

Likes

It's frndly helpful company, I'm happy working with Big basket..

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Customer Support Executive in Pune

Full Time

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 04 Mar 2024

Likes

Nothing, because it was small office where I feel like I am working in an store.

Dislikes

Everything accept the location.

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Company culture - Poor

Work Details

Work policy: Permanent work from home is there but it depends on your performance

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Bangalore / Bengaluru

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

2.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 05 Jun 2023

Likes

Salary on time , job security till ur performance good. For students it's best company to work shift are flexible. If good in process will get work from home.

Salary - Good
Job security - Good
Work-life balance - Good

Dislikes

*No ontime support, *No team play ,team leader only do partiality among agents like why to support other team . *High call flow for inbound not even a sec gets idel mrng and evng , afternoon Little ideal *No breaks for food shd ask before 1hour. * No appraisal *No rotational weekoff ,it's fixed 1 day and 6 days working and no more changes can be done.

Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor

Work Details

Work policy: If ur good at process and achieving parameters they will not call for office.or else they will call for office

Work days: Rotational Shift (Flexible Timings)

Customer Support Executive in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

3.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 13 Feb 2023

Likes

This is a big company but due to the internal employees like TL s and sme the company reputation goes down they literally harash the employees to do extra work and also they won't give the salary as per. Our work. If u want to leave the organization they won't allow you to go until unless they obscound you.

Dislikes

Terrible company

Salary - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Support Executive in Kondapur

Full Time

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 12 May 2023

Likes

Nothing

Skill development - Good

Dislikes

Need to work on festivals but they can't give leaves and they forced for split shift my shift timings are 6am to 3pm they forced for split shifts

Salary - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: For work from home if there is any power cut their forced to attend to office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Bangalore / Bengaluru

Full Time

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 08 Jul 2023

Likes

Work from home

Job security - Good
Work-life balance - Good

Dislikes

Appraisals and work satisfaction

Promotions - Poor

Work Details

Work policy: Nothing

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Bangalore / Bengaluru

Full Time

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Jun 2023

Likes

environment employees

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No comments No dislike about bb

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 17 Nov 2023

Likes

Wfh

Dislikes

Taking action with out intemation

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Work-life balance - Bad

Customer Support Executive in Kondapur

Full Time

Customer service associate Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

4.0

Skill development

1.0

Job security

3.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 02 Dec 2023

Likes

Nothing is there

Skill development - Good

Dislikes

No salary increasement, no job security

Salary - Bad
Job security - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Customer Support Executive in Pune

Full Time

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 29 Dec 2022

Likes

Nothing is say to best

Dislikes

bad place to work

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Pune

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 16 Oct 2023

Likes

Some of the management and HR team are good

Work-life balance - Good

Dislikes

Weak and Bad polices , Bad WFM Team

Salary - Poor
Skill development - Poor
Promotions - Poor
Company culture - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Hyderabad / Secunderabad

Full Time

Service Delivery Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 09 Oct 2022

Likes

They will explain alla the doubts clearly and TL,SME are anytime available for us

Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good

Dislikes

Nothing

Work Details

Work policy: At training it is from office after that work from home

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

Career Advice

2w (edited)

a team lead

I'm getting a good offer after joining a company. It's been 10 days only . Can i leave it?

I recently joined a new company, and within 10 days, I received a more attractive offer from another company. Can I resign without serving the notice period? Would declining any salary and relieving letter (Experience Letter) it easier for the company to agree to my departure?

Got a question about BigBasket?

Ask anonymously on communities.

Tell us how to improve this page.