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BigBasket Customer Support Executive Pune Reviews

Updated 17 Oct, 2024

Overall Rating

2.4/5

based on 13 reviews

Rating distribution

5

5 (38.5%)

4

2 (15.4%)

3

2 (15.4%)

2

3 (23.1%)

1

1 (7.7%)

Category Ratings

2.2

Job security

2.2

Work-life balance

2.1

Company culture

2.1

Work satisfaction

1.9

Skill development

1.7

Salary

1.7

Promotions

What employees say about BigBasket?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

34% employees reported

Strict (2pm - 11pm)

35% employees reported

No travel

67% employees reported

View more detailed insights

Gender based rating

4.2

Rated by Women

4 reviews

2.1

Rated by Men

9 reviews

BigBasket is rated 2.4 out of 5 stars on AmbitionBox, based on 13 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with ... Read more

BigBasket is rated 2.4 out of 5 stars on AmbitionBox, based on 13 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

13 reviews found

Sort by: Popular

Customer Support Executive in Pune

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 03 Jun 2024

Likes

Only 1 option is there for work from home and nothing good in company

Dislikes

Everything like the process and support and special person TL they are stupid enough and not properly taking care they are thinking for their own even if a person dying they still thinks for their better

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: When quality score is not proper then they are calling employees back to office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Pune

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 17 Oct 2024

Likes

Nothing Only WFH

Dislikes

Everything No appraisal.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Support Executive in Pune

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 04 Mar 2024

Likes

Nothing, because it was small office where I feel like I am working in an store.

Dislikes

Everything accept the location.

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Company culture - Poor

Work Details

Work policy: Permanent work from home is there but it depends on your performance

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Pune

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 29 Dec 2022

Likes

Nothing is say to best

Dislikes

bad place to work

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Women @ Work is now live!

Explore industry insights, find exclusive jobs & unlock exciting rewards

Customer Support Executive in Pune

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

1.0

Company culture

4.0

Work-life balance

posted on 16 Oct 2023

Likes

Some of the management and HR team are good

Work-life balance - Good

Dislikes

Weak and Bad polices , Bad WFM Team

Salary - Poor
Skill development - Poor
Promotions - Poor
Company culture - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Pune

Full Time

·

Customer Success Department

4.0

posted on 26 Jan 2024

Overall Rating

Customer Support Executive in Pune

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 18 Nov 2021

Likes

Every thing is good work culture and management.

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Nothing

Work Details

Exelnt

Work timings: Strict Timings

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about BigBasket.

Customer Support Executive in Pune

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 05 Jan 2021

Likes

Entire process and approach.

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Leaves and week off fixed

Work Details

I enjoyed a lot while working with the company.

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Support Executive in Pune

cse Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 26 Aug 2019

Likes

very supportive team,possitive environment,good salary structure,it was a good experience becoming the bb family.

Salary - Excellent
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

at a time handling so many things coz of no.of skills

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Support Executive in Pune

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Aug 2019

Likes

good and sweet

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nothing like that.

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Support Executive in Pune

As a customer service execuative Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 16 Mar 2019

Likes

it was really a good company to work with..

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

little about job securiety

Work Details

Work timings: Flexible Timings

Customer Support Executive in Pune

Full Time

·

Non Voice Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 04 Mar 2024

Likes

..

Job security - Good
Company culture - Good

Dislikes

..

Salary - Poor
Promotions - Poor

Customer Support Executive in Pune

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Dec 2023

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

...

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Top trending discussions

View All

a procurement specialist

Am I on right path?

Right after my BCom, I took a service advisor role at Honda for ₹7K due to urgency. Later, I moved to a gas station for ₹10K, handling all kinds of work beyond office tasks. My breakthrough came when I joined as an order management specialist in Bangalore for ₹22K. To advance, I self-learned Excel, Power BI, coding, and automation, earning a specialist role. I also completed my MBA in Logistics & Supply Chain online. After four years, my salary reached ₹35K. With management’s support, I transitioned to a procurement specialist role at ₹45K + ₹11K (night shift), later growing to ₹58K + ₹11K by optimizing processes. Now, I’m preparing for an HR round and planning to ask for a 55% hike. Am I on the right track? How can I accelerate my career growth?

Got a question about BigBasket?

Ask anonymously on communities.

More about working at BigBasket

#9 Best Tech Startup - 2021

HQ - Bangalore,Karnataka, India
Internet
10k-50k Employees (India)
Retail

Tell us how to improve this page.

BigBasket Customer Support Executive Reviews by Locations

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 13 BigBasket reviews submitted by BigBasket employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if BigBasket is the right company for you. 34% of employees reported the... working days at BigBasket as Rotational Shift. 70% employees reported the work timings at BigBasket as Strict timing. Read more

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BigBasket Customer Support Executive Pune Reviews

Join BigBasket India's largest online supermarket

BigBasket Customer Support Executive Salaries in Pune

based on 36 salaries

₹1.7 L/yr - ₹3 L/yr

13% less than the average Customer Support Executive Salary in India

View more details

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