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BigBasket Customer Support Executive Reviews

Updated 11 Mar, 2025

Overall Rating

3.1/5

based on 73 reviews

Rating distribution

5

26 (35.6%)

4

17 (23.3%)

3

8 (11.0%)

2

7 (9.6%)

1

15 (20.5%)

Category Ratings

3.1

Job security

3.0

Skill development

2.9

Company culture

2.9

Work-life balance

2.9

Work satisfaction

2.6

Salary

2.6

Promotions

What employees say about BigBasket?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

41% employees reported

Flexible timing

34% employees reported

No travel

69% employees reported

View more detailed insights

Gender based rating

4.0

Rated by Women

29 reviews

2.6

Rated by Men

42 reviews

BigBasket is rated 3.1 out of 5 stars on AmbitionBox, based on 73 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

BigBasket is rated 3.1 out of 5 stars on AmbitionBox, based on 73 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in BigBasket Customer Support Executive Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

73 reviews found

Sort by: Popular

Customer Support Executive in Hyderabad / Secunderabad

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 24 May 2022

Likes

Everything is good with working bigbasket

Skill development - Good
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Law salary and cab facility

Work Details

It was good

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Sopra Steria

Success to our employee's well-being? A work-life balance that's simply unbeatable.

Our employees have rated us 4 for Work-Life Balance on AmbitionBox

Customer Support Executive in Pune

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 03 Jun 2024

Likes

Only 1 option is there for work from home and nothing good in company

Dislikes

Everything like the process and support and special person TL they are stupid enough and not properly taking care they are thinking for their own even if a person dying they still thinks for their better

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: When quality score is not proper then they are calling employees back to office

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Other Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

3.0

Skill development

1.0

Job security

2.0

Promotions

5.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 11 Mar 2025

Likes

work from home

Work satisfaction - Excellent
Work-life balance - Good

Dislikes

no re join facilities

Salary - Bad
Job security - Bad
Promotions - Poor
Company culture - Poor

Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Mar 2025

Likes

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Work Details

Work policy: other

Work timings: Flexible Timings

Customer Support Executive in Hyderabad / Secunderabad

Full Time

·

Business Process Quality Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 05 Mar 2025

Likes

Skill development - Excellent
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Overall Rating

Excellent

Read BigBasket Customer Support Executive Reviews based on locations

3.3

Bangalore / Bengaluru

(32)

2.4

Pune

(13)

2.4

Hyderabad / Secunderabad

(7)

Customer Support Executive in Bangalore / Bengaluru (working remotely)

Full Time

·

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 26 Feb 2025

Likes

Good company to work but no future

Dislikes

No growth in organization

Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

ServiceNow

Our employees have rated us 4.1 on AmbitionBox

Join a company where our employee's ratings speak volumes.

Customer Support Executive in Pune

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 17 Oct 2024

Likes

Nothing Only WFH

Dislikes

Everything No appraisal.

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

You are reading trusted reviews. Keep reading to find out more about BigBasket.

Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Operations, Maintenance & Support Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 19 Sep 2024

Likes

It is hybrid work

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No

Discover interview dos and don'ts from real experiences

Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

2.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 18 Jul 2024

Likes

Too much pressure and our health will gone

Dislikes

Too much pressure and we become mental.

Salary - Bad
Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 16 Jul 2024

Likes

Nothing at all to be honest

Dislikes

Everything, Hr department is worse and TLs Managers are sexists

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 09 Jun 2024

Likes

Fraud company

Dislikes

Because of the work culture and strictness

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City, Travel Within Country, International Travel.

Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

4.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 16 Dec 2023

Likes

It's frndly helpful company, I'm happy working with Big basket..

Salary - Excellent
Skill development - Good
Job security - Excellent
Promotions - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

NA

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Pune

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

2.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 04 Mar 2024

Likes

Nothing, because it was small office where I feel like I am working in an store.

Dislikes

Everything accept the location.

Salary - Poor
Skill development - Poor
Job security - Poor
Promotions - Poor
Company culture - Poor

Work Details

Work policy: Permanent work from home is there but it depends on your performance

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

2.0

Skill development

4.0

Job security

1.0

Promotions

1.0

Work satisfaction

2.0

Company culture

4.0

Work-life balance

posted on 05 Jun 2023

Likes

Salary on time , job security till ur performance good. For students it's best company to work shift are flexible. If good in process will get work from home.

Salary - Good
Job security - Good
Work-life balance - Good

Dislikes

*No ontime support, *No team play ,team leader only do partiality among agents like why to support other team . *High call flow for inbound not even a sec gets idel mrng and evng , afternoon Little ideal *No breaks for food shd ask before 1hour. * No appraisal *No rotational weekoff ,it's fixed 1 day and 6 days working and no more changes can be done.

Skill development - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Poor

Work Details

Work policy: If ur good at process and achieving parameters they will not call for office.or else they will call for office

Work days: Rotational Shift (Flexible Timings)

Customer Support Executive in Hyderabad / Secunderabad

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

3.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 13 Feb 2023

Likes

This is a big company but due to the internal employees like TL s and sme the company reputation goes down they literally harash the employees to do extra work and also they won't give the salary as per. Our work. If u want to leave the organization they won't allow you to go until unless they obscound you.

Dislikes

Terrible company

Salary - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Support Executive in Kondapur

Full Time

·

Customer Success Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

4.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 12 May 2023

Likes

Nothing

Skill development - Good

Dislikes

Need to work on festivals but they can't give leaves and they forced for split shift my shift timings are 6am to 3pm they forced for split shifts

Salary - Poor
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work policy: For work from home if there is any power cut their forced to attend to office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 08 Jul 2023

Likes

Work from home

Job security - Good
Work-life balance - Good

Dislikes

Appraisals and work satisfaction

Promotions - Poor

Work Details

Work policy: Nothing

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Support Executive in Bangalore / Bengaluru

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Jun 2023

Likes

environment employees

Salary - Good
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No comments No dislike about bb

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Support Executive in Hyderabad / Secunderabad

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 17 Nov 2023

Likes

Wfh

Dislikes

Taking action with out intemation

Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Work-life balance - Bad

Customer Support Executive in Kondapur

Full Time

·

Customer service associate Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

4.0

Skill development

1.0

Job security

3.0

Promotions

1.0

Work satisfaction

2.0

Company culture

1.0

Work-life balance

posted on 02 Dec 2023

Likes

Nothing is there

Skill development - Good

Dislikes

No salary increasement, no job security

Salary - Bad
Job security - Bad
Work satisfaction - Bad
Company culture - Poor
Work-life balance - Bad

Top trending discussions

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More about working at BigBasket

#9 Best Tech Startup - 2021

HQ - Bangalore,Karnataka, India
Internet
10k-50k Employees (India)
Retail

People also ask about BigBasket's Customer Support Executives

How is BigBasket to work for?

BigBasket is rated 3.1 out of 5, based on 73 reviews by employees on AmbitionBox. BigBasket is known for Job security which is rated at the top and given a rating of 3.1. However, Salary is rated the lowest at 2.6 and can be improved. To know first hand how it is like to work at BigBasket read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at BigBasket?

According to AmbitionBox ratings, BigBasket employees rate its salary and benefits as 2.6 out of 5. You can know more about BigBasket Salaries at AmbitionBox

How is the work culture at BigBasket?

Work culture is rated 2.9 at BigBasket by 73 employees. While job security is rated 3.1 and work-life balance is rated 2.9 at BigBasket. Read detailed reviews by employees of BigBasket on AmbitionBox.

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BigBasket Customer Support Executive Reviews by Locations

BigBasket Customer Support Executive Bangalore / Bengaluru Reviews
BigBasket Customer Support Executive Pune Reviews
BigBasket Customer Support Executive Hyderabad / Secunderabad Reviews

BigBasket Reviews by Designations

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 73 BigBasket reviews submitted by BigBasket employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if BigBasket is the right company for you. 41% of employees reported the... working days at BigBasket as Rotational Shift. 66% employees reported the work timings at BigBasket as Strict timing. Read more

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BigBasket Customer Support Executive Reviews

Juniper Networks

Our employees have rated us 4.2 on AmbitionBox.

Join BigBasket India's largest online supermarket

BigBasket Office Photos

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BigBasket Customer Support Executive Salary

based on 326 salaries

Unlock

₹1.7 L/yr - ₹3.8 L/yr

12% less than the average Customer Support Executive Salary in India

View more details

Employee Benefits for BigBasket Customer Support Executive

Office cab/shuttle

1 total response

Health insurance

2 total responses

Job/Soft skill training

8 total responses

Cafeteria

4 total responses

View All

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