IDFC FIRST Bank Customer Service Executive Reviews
based on 55 reviews
Updated 9 Jan, 2025
Overall Rating
4.1/5
How AmbitionBox ratings work?
Category Ratings
4.2
Salary & Benefits
4.2
Job Security
3.8
Company culture
3.8
Work-Life balance
3.8
Work Satisfaction
3.8
Skill development
3.6
Promotions/Appraisal
IDFC FIRST Bank is rated
4.1 out of 5 stars on
AmbitionBox, based on 55 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
IDFC FIRST Bank is rated
4.1 out of 5 stars on
AmbitionBox, based on 55 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in IDFC FIRST Bank Customer Service Executive Reviews
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55 reviews found
Sort by:
Popular
Customer Service Executive in
Chennai
Full Time
·
Banking Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 14 Sep 2024
Likes
Working as a Customer Service Executive at IDFC First Bank has been a positive experience for me. What stands out is the team atmosphere, everyone’s willing to help out when needed, which makes things smoother.
Dislikes
No real complaints so far, it’s been a good place to grow
Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 05 Jun 2024
Likes
The work environment is very friendly and welcoming. The bank's policies are employee-friendly, and the benefits are good.
Dislikes
Overall good experience. No dislikes.
Work Details
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
The company does not prioritise work life balance at all. There is no job security. They can throw you out anytime. Management is really pretty baddd
Work Details
Work related travel:This is a desk job.
Customer Service Executive in
Chennai
Full Time
·
Banking Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 18 Jul 2024
Likes
Friendly and collaborative work environment, supportive colleagues, and ample opportunities for skill enhancement. The work culture is very positive and motivating.
Dislikes
No downsides of working here
You are reading trusted reviews. Keep reading to find out more about
IDFC FIRST Bank.
It gives high satisfaction in terms of monetary benefits
Dislikes
There is no work life balance
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
1.0
Work-Life Balance
posted on 21 May 2024
Likes
Nothing absolutely ridiculous
Dislikes
Everything there's no good thing to work here
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Non Voice Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 06 May 2024
Likes
Everything I liked it
Dislikes
Work pressure
Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Banking Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 30 Oct 2024
Likes
Work environment along with colleagues
Dislikes
There is no dislike about the job.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Coimbatore
Full Time
·
Back Office Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 25 Dec 2023
Likes
Here people's can incentive immensely those who work hard or smart.
Treating by Boss are excellently well comparitively other top banks
Only bank to provide incentives for operations team in quarterly basis
Dislikes
Since it is a new bank 5 year old. Process stream line taking little time. RCU team working module makes genuine customer to feel bd experience due to multiple freezes on the note of safety or precautions
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 14 Aug 2024
Likes
Nothing.
Dislikes
In the critical medical situation they are not provide wfh facility.
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Customer Service Executive in
Navi Mumbai
Full Time
·
Voice / Blended Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 12 Oct 2024
Likes
There is good job security and privileges
Dislikes
No encouragment for actual efforts
Very poor in cultural activities and employee engagement programs
Customer Service Executive in
New Delhi
Full Time
·
Finance Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 19 Feb 2024
Likes
Great
Dislikes
Nothing to improve, all is well
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Mumbai
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 03 Jul 2023
Likes
IDFC only keep the customer need first but not the employee hence I'm in resignation soon I will say byy to the bank and explore other hope IDFC political background not faced by me again
Dislikes
Everything management, HR each team only giving the fake promises
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Noida
Full Time
·
Customer Success Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 16 Nov 2023
Likes
Perks of working at a bank
Dislikes
Worst Work Culture & Worst leaves policy
Work Details
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Executive in
Navi Mumbai
Full Time
·
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 26 Sep 2023
Likes
Salary &benefits job security
Dislikes
Staff behaviors not helping
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Executive in
Navi Mumbai
Full Time
·
Back Office Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Aug 2023
Likes
The nature and environment around all the hr team leader and manager all are supportive
People also ask about IDFC FIRST Bank's Customer Service Executives
How is IDFC FIRST Bank to work for?
IDFC FIRST Bank is rated 4.1 out of 5, based on 55 reviews by employees on AmbitionBox.
IDFC FIRST Bank is known for Salary & Benefits which is rated at the top and given a rating of 4.2. However, Career growth is rated the lowest at 3.6 and can be improved. To know first hand how it is like to work at IDFC FIRST Bank read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at IDFC FIRST Bank?
According to AmbitionBox ratings, IDFC FIRST Bank employees rate its salary and benefits as 4.2 out of 5. You can know more about IDFC FIRST Bank Salaries at AmbitionBox
How is the work culture at IDFC FIRST Bank?
Work culture is rated 3.8 at IDFC FIRST Bank by 55 employees. While job security is rated 4.2 and work-life balance is rated 3.8 at IDFC FIRST Bank. Read detailed reviews by employees of IDFC FIRST Bank on AmbitionBox.
Is work from home available in IDFC FIRST Bank?
According to AmbitionBox, 8% IDFC FIRST Bank employees work from home permanently (based on 12 AmbitionBox reviews in last 6 months).
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IDFC FIRST Bank Customer Service Executive Reviews by Locations