AU Small Finance Bank Customer Service Manager Reviews

Likes

Learning new skill in banking terms but that's also my own learning techniques but not by any of the senior or any other in organisation

Dislikes

At ground level service employee are getting criticism who are good in customer service but not doing any sales The thing is only asked for sales and only sales if we need to do sales then why we had joined service team Senior always talk in sarcasm way in front of everyone rather being if it's employee or any customer and never appreciated for doing good in all terms of customer service

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

If you are working according to bank policies and in this case if your boss ask you handover customer statement to staff and you said no for this than they starting harrasing you Despite informing my managers about my leave i got show cause memo

Likes

I'm working in AU small finance bank from past 2.8 years. I'm into video banking department. The learning is great, opportunities they offer is awesome. I've also been elevated for new role within 2.5 years. Overall great work experience.

Dislikes

Nothing as such.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Fix shift time is a good thing. Gets assistance at work time all time with queries from seniors.

Dislikes

Doesn't get bank holidays neither comp offs. Only getting 6 week offs.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

The environment is good competitive which encourages us to do better

Dislikes

We could focus more on hiring which will ultimately give management a chance to provide leaves to existing employees

Work Details

Work days: Rotational Shift (Flexible Timings)

Likes

Office culture Supportive Staff members Learning Process knowledge and training

Dislikes

No bank holidays Shift time issue

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

It is made sure that agents get to Learn first and then are on process

Dislikes

No bank holidays and Poor hygiene

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I have lot of things there actually this my first job. And I learn each and everything from there

Dislikes

Na

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.