American Express
based on 3k Reviews
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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67% employees reported
83% employees reported
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2 reviews
8 reviews
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Full Time
Security / Fraud Department
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American Express is a brand and has lot to offer you . Moreover the new campus has world class amenities .
The problem with amex is that many department are understaffed and they don't hire people resulting into employees cannot take leaves or has to work more hours to show there productivity
Full Time
Operations / Strategy Department
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Professionalism and Efficient
People Management
What people are saying about American Express
Full Time
Finance Department
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Good
night shift is a bit tiring
Full Time
Non Voice Department
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Job is stable and secure.
High pressure work and few leaves given.
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Corporate Training Department
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I have been more and more at peace with my work life balance, best corporate life by far. I had just joined American express, 2 months into the training and we had the lock down in place in 2020. When I was looking around all the people I knew were losing their jobs or getting a pay cut. American express was there with me in the toughest phase of life. At American Express none of us were dropped even though we couldn't work for 4 months our salary was always on time. American Express really lives up to it's image and the ethics. The powerful backing of American Express for it's employees and customers is not just a sentence but I see it being practiced brilliantly everyday. It's just feels too good to be a part of #AMEX If you are reading this review to decide whether to join amex or not, just don't worry about anything and do everything possible to be part of this organisation. You'll love it here....Read More
Adhering to the schedule is key to anyone is service industry. Here, it becomes a little difficult. For Example: Let's say you have a break scheduled and that time you are on call, then it'll still be counted negative towards your adherance and then you'll take the break aside to your break time, which will also negativily affect your adherance.
Peaceful ☮️
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
BD / Pre Sales Department
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Good company to work for, takes care of employees
Slow growth, rest all good
Very good
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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Business Intelligence & Analytics Department
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I love the work culture of the company. Everyone respects each other and are always there to support in the time of need.
I guess I do not have any sort of dislike towards the company but I feel we can get more perks while we work from home. Overall things are good and everyone is happy with what the company treats the employees.
It’s quite balanced. Work times are never extended.
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Access to paid applications and websites
Discover interview dos and don'ts from real experiences
Full Time
Lending Department
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Good compensation & Work-life Balance.
Nothing
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Voice / Blended Department
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Best company to work with in Delhi NCR
For an amazing work place I don't find anything to dislike
It's pretty chilled out work
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Finance Department
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Cab service and free food.
- Good work culture is a scam. The environment in actual in pathetic. There is no process in place to handle incidents of bad behaviour. I myself have faced eve teasing, and when raised it with senior leadership, they asked me to ignore it and focus on work. When I raised it with the CLR team ( colleague labor and relations), they said it doesn't fall under their work basket. The only reason Amex tops in the workplace culture is because they are very good at hiding incidents of bad behaviour. So many people around us have left because of the same. One of the incidents involved someone directly reporting to MD India, still no action was taken. - Promotions are very difficulty to get. There aren't much vacancies anyways, and some of which that do come up, they already have an internal candidate decided. They only post those vacancies in portal for compliance sake. They keep advertising lateral movement instead of vertical movements. - Low salaries compared to competitors. -They have been actively hiring female employees to maintain the gender ratio, but do nothing when we face discrimination by our managers or are misbehaved by other male colleagues. Two female analysts under my VP team have already left this year citing mental health issues. - They are not laying off people because they have been actively placing people in PIP. Every director has been informed the no of people to eliminate from their team. PIP itself creates so much mental pressure that the employee themselves end up resigning. Hence the attrition rates have also increased, but no news of layoffs....Read More
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Support Department
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Amex is the best company I have ever worked with, work culture, flexibility, compensation, management etc everything is superb
Amex few HR's never reply or help, when Amex ex -employee want to rejoin Amex they should help them by providing support & feedback needed. They should reply on time.
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Legal Operations Department
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My team leader pressured me so much in terms for going out for dinners lunches etc and when I started avoiding he made sure that my performance chart was good enough to not to shift me to anyother team as I kept on apply internally..moreover when i reached out to the HR for harrassment complaint she took his side even when I provided evidence. The TLs here are very very wierd especially the old men who are waiting for the prey be careful as the internal system as well supports them worst work culture...Read More
they msde sure that I suffocated and leave the company which I eventually did
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Banking Operations Department
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Everything.. the best employee centric company
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Security / Fraud Department
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Full Time
BD / Pre Sales Department
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Full Time
Voice / Blended Department
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Full Time
Operations / Strategy Department
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Professional growth.
As of now nothing.
Work related travel: This is a desk job.
Full Time
Customer Success Department
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Salary
Leadership at the basic level like TL SDL
Full Time
Non Voice Department
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Nothing
Toxic work culture No work life balance No job security
Full Time
Banking Operations Department
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In my role I had an amazing work life balance. Never received a call from my bosses to work on holiday or work off .
No skill enhancement. Even if you emailed to the Managers or Directores of a particular project to learn their work, it's seldom that you get any reply.
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Full Time
Sales Support & Operations Department
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Everything is just perfect and leader are so supportive and you will love to work there
Nothing to dislike only promotion is little bit slow that also depends upon your overall performance
Work days: Alternate Saturday off (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Security / Fraud Department
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Amex is everything one could ever ask for.
Amex doens't invest in cross functional training of people. Especially the people from operations are confined to a fixed repetitive job.
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Security / Fraud Department
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Work Culture, the cafeteria, more avenues to learn n work on projects with other departments
Internal promotions take a long time. Pay increments are slow.
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Security / Fraud Department
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Amazing company to work with. Monetary benefits are really good. Insurance and yearly appraisals are greatly appreciated. Perks are good and play crucial role in employee’s motivation. If you are lucky you will get good managers and work journey would be smooth and promising. Amex is a wonderful company and people in higher management i.e. above band 40 are employee centric.
Work culture of every management is different. Few are really appreciating their team members and few will micromanage and do not support. Few teams do not recognise their employee’s effort. Favouritism will be easily seen. If you make good relationship with manager then good work will come to you and you will be appreciated on regular basis. You will get chance to be in meetings with higher management and that increases visibility.If no good terms with management then they will suppress your good work and no recognition for your extraordinary performance in RnRs. After-all your rating is in their hands. Goal’s rating is under employee’s control but Leadership rating is under your manager’s control. Managers can intentionally ruin rating as they dislike that particular. They wont let to take internal movement. They will give bad feedback so that you dont clear IJPs and leave company with self doubt....Read More
Work policy: 3 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
Banking Operations Department
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Good policies as compared with other companies
Same typical egotistic managers who hide behind the aura of helping rather than actually helping. No job security at Amex. Appraisals are basis how you get along with your bosses.
Work policy: 3 days/week from office
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Software Development Department
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Mostly, we work on cutting edge technology
I dislike toxic managers like Vikas Malhotra - who promotes only favoritism. He tends to recognize colleagues based on personal preferences rather than their talents and capabilities. He promotes only those who praise him, while the rest of us suffer under his leadership. This environment is not conducive to growth or collaboration, and I believe it impacts team morale negatively.
Full Time
Technology / IT Department
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American Express always encourage a work-life balance culture, whether you are hired as FTE or contractor for the organization. It gives an ample amount of opportunities to grow which is impecible for any tenured or a fresher employee.
I guess apart from limited access to system for contractors is the only restriction which doesn't allow contractors to learn more about internal domain knowledge
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Full Time
Retail & B2C Sales Department
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The company care about its employees a lot and support them on every stage of their lives to take necessary decisions
I like the ease about the job being discussed and sharing of right information with all the employees which empowers us to make decisions
Work policy: 3 days/week from office
Work timings: Flexible Timings
Work related travel: This job involves Travel Within City.
Full Time
Software Development Department
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Large enterprise hence culture is good and provide job security
Work life balance depends on the projects in Technology and hence many times, it becomes bad, appraisals are mostly in higher single digits or lower double digits maximum. Promotions are usually given based on favouritism.
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
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