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Zendesk

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4.3

based on 3 Reviews

30 Zendesk Jobs

Senior Engineering Manager (Growth & Monetization)

Zendesk

4.3

based on 3 Reviews

10-14 years

Bangalore / Bengaluru

1 vacancy

Senior Engineering Manager (Growth & Monetization)

Zendesk

posted 8d ago

Job Role Insights

Key skills for the job

Manual Testing Software Configuration Management Customer Service Backend CRM Equity Research

+ 3 more

Job Description

We are looking for an experienced engineering leader for the Growth and Monetization group in Pune, India. This role will be leading teams that are responsible for expansion and retention buying functionality for all our customers.

The ideal candidate will have experience building technical teams, scaling management teams, and driving their success while building consensus and alignment throughout the company. They should have previously proven success as the leader of dynamic, passionate teams that love to code and build highly scalable mission critical backend services while still being able to deliver important new initiatives that move Zendesk forward as a whole.

Note: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

What you get to do every day:

Lead a team of managers and engineers who are building products that are critical for a "One Zendesk" vision.
Instil and foster an organizational culture of inclusivity, trust, and performance while anchoring on feedback and other guiding principles
Work closely with leaders in Engineering, Product and Program Management to align on strategy and lead efforts that deliver reliable products
Work with the existing management to continually improve delivery, grow the team responsibly, and ensure team happiness.
Communicate progress and key decisions broadly within the organization.

What youll bring to the role:

You are currently or have been in a Senior Engineering Manager role or equivalent with prior experience managing managers.
You have a track record of building high-performing, self-sufficient teams. This could be from hiring the right talent to mentoring & growing it internally.
You are able to control chaos by being objective and calm in situations
Experience with Large-scale cloud architecture preferably in a SaaS environment
Experience leading and working with a globally distributed engineering team.
Exceptional communication skills.