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Zendesk

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4.3

based on 3 Reviews

30 Zendesk Jobs

Revenue Operations Business Operations Analyst

Zendesk

4.3

based on 3 Reviews

3-6 years

Bangalore / Bengaluru

1 vacancy

Revenue Operations Business Operations Analyst

Zendesk

posted 9d ago

Job Role Insights

Key skills for the job

Customer Service Consulting SQL Medical Billing Project Management Auditing

+ 3 more

Job Description

Zendesk is seeking a highly motivated individual to develop and execute internal communications to support internal process improvements aimed at scaling the Global Revenue Operations (RevOps) team. This position will support the company s multi-billion revenue plan by consistently producing a variety of enablements through emails/Slack, quick start guides, FAQs, videos and virtual training sessions. This person will then execute a cohesive communication and training approach to ensure these tools are well understood and adopted.

Responsibilities:

Ability to report data for key projects via Zuora, Salesforce and SQL to make informed, key decisions on cross-functional projects
Manage program deliverables, scope and expectations for product migrations
Own key SKU migrations for various product and pricing initiatives within billing systems
Build strong relationships with cross-departmental teams, including Sales Operations, IT, Engineering and Product Development, as a primary Point of Contact (POC) for the worldwide Revenue Operations team
Utilize project management tools to provide timely updates on internal projects, product releases, and roadmaps (ie. Smartsheet)
Identify and implement continuous improvement initiatives to optimize operational processes
Assist in the preparation for product launches, including participating in system testing and documentation for deeper understanding of enablement requirements
Document system workflows and process improvements relating to quoting, billing and provisioning processes / systems
Provide business requirements for system workflows and process improvements necessary to automate and scale quoting system, billing and provisioning processes (among others)
Identify ways to correlate enablement with key finance metrics such as Failed Finance Audit (FFA) rate improvements or improved employee ramping
Ability to learn and influence virtually in a remote environment

Required Qualifications and Experience:

3+ years of experience with financial systems focusing on the commerce-to-cash process, as well as corporate experience and/or systems consulting background
Bachelors degree in Finance, IT, Business Administration, or closely related field
Ability to be a self-starter as well as working closely with teammates and absorbing knowledge from others to develop key learnings to share with the broader team
Proficient in SFDC, SQL, BigQuery, Snowflake and/or Zuora reporting
Strong analytical, problem-solving, and organizational skills
Comfortable with reporting, analyzing and visualizing data
Understanding of Quote to Cash processes and systems
Hands-on experience with Salesforce, CPQ and Zuora
Superb cross-functional experience and strong collaborative skills and the ability to work with all levels of management and across multiple and varied functional teams
Must have the ability to synthesize and simplify knowledge of complex solutions, handle ambiguity with ease
Ability to understand complex system architecture in which data flows between interconnected systems, managed by different teams
Experience with system implementations and user acceptance testing and associated documentation
Detail oriented yet can visualize and communicate the big picture as required
Understand business transformation change management
Excellent verbal and written communication skills. Ability to communicate complex scenarios and topics to team and supervisors in a clear, logical manner
Strong knowledge of G-Suite and Zoom applications
Ability to critically think through and communicate complex scenarios / topics in a clear, logical manner
Solid attention to detail; excellent organization skills with the ability to balance numerous projects and meet tight deadlines in a fast paced environment
Technical aptitude with the ability to learn new technology quickly