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Zendesk
4.5
based on 4 Reviews
About Zendesk
Founded in2007 (18 yrs old)
India Employee Count--
Global Employee Count1k-5k
HeadquartersSan Francisco,California, United States
Office Locations
--
Websitezendesk.com
Primary Industry
Other Industries
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Zendesk is a customer service software company with support and sales products designed to improve customer relationships. We believe that every great customer relationship stems from a conversation, so we built a company that designs solutions to foster better customer relationships. Powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 170,000 customers across a multitude of industries in over 30 languages.
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Zendesk Ratings
based on 4 reviews
Overall Rating
4.5/5
How AmbitionBox ratings work?
5
2
4
1
3
1
2
0
1
0
Category Ratings
5.0
Salary
4.8
Work-life balance
4.3
Company culture
4.3
Skill development
4.3
Work satisfaction
4.0
Promotions
3.5
Job security
Zendesk is rated 4.5 out of 5 stars on AmbitionBox, based on 4 company reviews. This rating reflects a generally positive employee experience, indicating satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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Zendesk Reviews
Jubilant Pharmova
Our employees have rated us 
3.8 on AmbitionBox.
3.8 on AmbitionBox.Join a company where our employee's ratings speak volumes.
Compare Zendesk with Similar Companies
Change Company | Change Company | Change Company | ||
|---|---|---|---|---|
Overall Rating | 4.5/5 based on 4 reviews | 3.7/5 based on 5.4k reviews | 3.7/5 based on 4.1k reviews | 4.0/5 based on 3.2k reviews |
Highly Rated for | Salary Work-life balance Skill development | Work-life balance Job security | Company culture | Job security Work-life balance Company culture |
Critically Rated for | No critically rated category | Promotions Salary | Promotions Work satisfaction | Promotions |
Primary Work Policy | - | Hybrid 71% employees reported | Hybrid 91% employees reported | Hybrid 88% employees reported |
Rating by Women Employees | - no rating available | 3.8 Good rated by 1.2k women | 3.8 Good rated by 988 women | 4.0 Good rated by 1.1k women |
Rating by Men Employees | - no rating available | 3.7 Good rated by 3.8k men | 3.7 Good rated by 2.9k men | 4.0 Good rated by 1.9k men |
Job security | 3.5 Good | 3.9 Good | 3.5 Good | 4.3 Good |
View more
Zendesk Salaries
Zendesk salaries have received with an average score of 5.0 out of 5 by 4 employees.
Senior Software Engineer
(4 salaries)
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₹25.5 L/yr - ₹51 L/yr
Devops Engineer
(3 salaries)
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₹20 L/yr - ₹31 L/yr
Strategic Account Manager
(3 salaries)
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₹66.5 L/yr - ₹73.5 L/yr
Solution Consultant
(3 salaries)
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₹22 L/yr - ₹34 L/yr
Configuration Specialist
(2 salaries)
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₹10.8 L/yr - ₹13.8 L/yr
Lead Software Engineer
(2 salaries)
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₹96.9 L/yr - ₹1.1 Cr/yr
Software Engineer
(2 salaries)
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₹33.3 L/yr - ₹42.6 L/yr
Software Developer
(2 salaries)
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₹2.7 L/yr - ₹3.5 L/yr
Technical Architect
(2 salaries)
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₹22.5 L/yr - ₹28.8 L/yr
Managed Services Consultant
(2 salaries)
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₹17.8 L/yr - ₹22.7 L/yr
Zendesk Jobs
Popular Designations Zendesk Hires for
Current Openings
Zendesk News
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A comprehensive list of 2025 tech layoffs
- The tech industry has seen a significant wave of layoffs in 2025, following more than 150,000 job cuts across 549 companies in the previous year.
- Over 22,000 workers have already been laid off so far this year, with 16,084 cuts happening in February alone.
- The layoffs tracker monitors the impact of cutbacks on innovation, highlighting the human consequences amidst technological advancements.
- Tech companies like Automattic, Canva, and Northvolt have initiated layoffs, affecting hundreds to thousands of employees.
- Sequoia Capital plans to close its Washington office, while Siemens aims to let go of 5,600 jobs globally.
- Companies like Otorio, ActiveFence, and D-ID have also implemented significant workforce reductions.
- NASA is shutting down several offices, while companies like Wayfair, HPE, and TikTok are making substantial job cuts.
- HerMD, Zendesk, and Unity are among the organizations that have laid off employees in 2025.
- Major players like Amazon, Salesforce, and Meta have also announced layoffs, impacting thousands of workers.
- Notable layoffs include those at Stripe, Pocket FM, and SolarEdge Technologies, indicating a broader trend of restructuring and workforce reductions in the tech industry.
TechCrunch | 5 Apr, 2025
The latest AI breakthroughs businesses can’t ignore
- Hotwire Global launches Hotwire Spark to optimize brand discovery and visibility within AI search platforms.
- Envato introduces VideoGen to empower creatives in creating hyperrealistic, cinematic videos.
- Trusst AI partners with Amazon Web Services (AWS) to launch TrusstGPT for improving customer experiences through AI analytics and automation.
- Zendesk unveils AI-powered Resolution Platform to transform customer service through AI automation.
Dynamicbusiness | 3 Apr, 2025
AI Agents Are the Next Big Thing and Google, Alibaba, PWC and Microsoft Prove It
- AI agents are autonomous or semi-autonomous software programs designed to perform specific tasks or make decisions in real time based on input data.
- They incorporate technologies like NLP, machine learning, and computer vision, spanning applications in customer service, process automation, decision support, and data analysis.
- Google focuses on creating AI agents that enhance user experience by automating tasks and providing suggestions.
- Alibaba's DingTalk platform integrates AI agents like Tongyi Qianwen for tasks like document summaries and trip bookings.
- PwC's 'agent OS' platform enables communication and cohesion among AI agents to automate complex tasks.
- Microsoft integrates AI agents like Copilot for security tasks, Researcher for research, and Analyst for data processing in its products.
- Salesforce's Agentforce initiative allows for personalized AI agents across service, sales, marketing, and commerce sectors.
- Zendesk introduces AI-driven solutions like the Resolution Platform and advanced AI agents for enhanced customer support.
- LinkedIn's AI-powered hiring assistant streamlines recruitment tasks, benefiting companies like Siemens and Robert Walters.
- Industry leaders view AI agents as transformative for productivity, labor transformation, and commercial models based on outcomes.
Medium | 30 Mar, 2025
Best AI Chatbot Software
- In 2025, companies are leveraging advanced chatbot software to enhance user experiences, automate tasks, and improve engagement.
- The best AI chatbot software of 2025 includes DevRev, Tidio, Drift, HubSpot's chatbot builder, Intercom, Freshchat, Activechat, Infobip, Zendesk Chat, and DialogFlow by Google.
- These chatbot software offer features such as real-time assistance, seamless integration, customer support automation, e-commerce automation, and natural language understanding.
- The cost of AI chatbot software varies based on platform, features, and scalability, with some offering free plans and enterprise solutions being more expensive.
TechBullion | 20 Feb, 2025
Best AI Chatbot Software in 2025 | Key Features, Pros, and Cons
- DevRev, Tidio, Drift, HubSpot’s chatbot builder, Intercom, Freshchat, Activechat, Infobip, Zendesk Chat, and DialogFlow are the best AI chatbot software of 2025.
- AI chatbots offer features such as real-time assistance, automation, lead nurturing, and customer engagement.
- The cost of AI chatbot software varies based on the platform, features, and scalability. Some offer free plans, while enterprise solutions can be expensive.
- While AI chatbots can handle routine inquiries, complex customer issues may still require human intervention.
TechBullion | 18 Feb, 2025
Will Buyers Ultimately Pay More for AI? Vendr’s Data Says … Maybe Not
- Buyers may not necessarily pay more for AI and may instead expect it to be included in the core product's price.
- Some players in the support space, such as Intercom and Zendesk, have successfully charged extra for AI-based issue resolution.
- However, Vendr's latest data suggests that overall, average contract values (ACVs) have not increased due to AI.
- It is too early to know if SaaS products can become even more expensive by offering AI agents and more.
Saastr | 15 Feb, 2025
The Latest SaaS IPO is a Re-IPO. Expect More of Them
- Sailpoint, a well-known cybersecurity company, has re-IPO'd after going private in 2022.
- With $813m in ARR, 25%+ growth, and a 114% NRR, Sailpoint is a very profitable SaaS company.
- More SaaS companies are expected to re-IPO in the next 24 months, including Zendesk, Anaplan, Smartsheet, and others.
- Private Equity-owned unicorns are also preparing for IPOs in the near future.
Saastr | 14 Feb, 2025
AI Assistant Empire: Automate Your Way to Passive Income
- AI assistants like Suki and Nuance are transforming healthcare by helping doctors manage patient records, schedule appointments, and transcribe medical notes in real-time.
- AI assistants like Cleo and Trim are empowering individuals to manage budgets, track expenses, and save money. Robo-advisors like Betterment and Wealthfront are automating investment strategies for wealth management.
- AI-powered chatbots such as Zendesk's Answer Bot and Tidio are enhancing customer service by handling inquiries 24/7 and providing personalized product recommendations.
- AI assistants are revolutionizing various industries including real estate and education, enabling virtual property tours, automating client communication, and tailoring educational content to individual students' needs.
Medium | 8 Feb, 2025
Top 5 Questions Every Business Leader Must Know
- The world of AI is changing fast, and it's essential for business leaders to stay updated.
- Tools like Spiral and Opus can help automate processes and save time.
- AI can enhance customer experiences by personalizing interactions and predicting needs.
- Platforms like Zendesk, Heygen, and Gumloop offer solutions for support, video content, and employee feedback.
- Coursera, Udacity, and DataCamp provide resources for AI training and learning.
Medium | 9 Dec, 2024
Amazon’s Anthropic Investment: $4B in AI Startup—What It Means for the Future
- Amazon is investing $4 billion in AI startup Anthropic, solidifying their collaboration and positioning AWS as Anthropic's primary training partner.
- Anthropic's Claude AI models, such as Claude 3.5 Sonnet, offer advanced capabilities in computer use and agentic coding tasks.
- Amazon Bedrock, powered by Claude, attracts major players like Pfizer, Siemens, and Zendesk, migrating their workloads to AWS.
- Amazon's investment in Anthropic strengthens their AI capabilities and reinforces their dominance in the cloud and AI markets.
Eweek | 8 Dec, 2024
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Zendesk FAQs
When was Zendesk founded?
Zendesk was founded in 2007. The company has been operating for 18 years primarily in the Software Product sector.
Where is the Zendesk headquarters located?
Zendesk is headquartered in San Francisco,California.
What are the pros of working in Zendesk?
Working at Zendesk offers several advantages that make it an appealing place for employees. The company is highly rated for salary & benefits, work life balance and company culture, based on 4 employee reviews on AmbitionBox.
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