Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Zendesk

Compare

4.3

based on 3 Reviews

30 Zendesk Jobs

Product Manager

Zendesk

4.3

based on 3 Reviews

2-3 years

Bangalore / Bengaluru

1 vacancy

Product Manager

Zendesk

posted 8d ago

Job Role Insights

Key skills for the job

Customer Service Consulting Product Management Customer Experience Management Selection Process Product Launch

+ 2 more

Job Description

As the Product Manager for the Workforce Engagement Management (WEM) arm of Zendesk s only Innovation Lab, you will be responsible for all solutions consulting, product development, customer engagement, go-to-market activities, and strategy of this critical team.

While you primarily work in a product management role, the Labs team always stretches into other capacities, including things like design, enablement, and marketing. As a PM in the Innovation Lab, you ll prioritize agility nimbleness in your planning, a fearlessness in exploring new technologies, and a delight in learning new things.

Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

At a high level, your responsibilities include:

Proposing and delivering repeatable solutions to meet customer requirements - seamlessly combining Zendesk products, features from new acquisitions, 3rd party technology and SI customization services;
Formulating the strategy for the WEM Innovation Labs team and operationalizing that strategy with a purpose-built roadmap, process changes, and cross-functional collaboration; and
Conducting customer and partner-facing Innovation Day workshops that wow.

Your daily activities may include all of the following:

Researching new technologies or use cases to solution around in the WEM space;
Meeting with, hosting workshops for, and consulting with customers about WEM feature needs and use case specifics;
Collaborating with core WEM Product Development teams to understand roadmaps, needs, and suggested innovation areas;
Writing up Product Requirements Documents for the new solution your team will build;
Prepping for and executing a seamless product launch, including go-to-market activities, customer outreach, and internal marketing; and
Driving new feature adoption via socialization with customers and customer facing teams, attendance at Zendesk events, and internal enablement.

Requirements:

2 - 3 years of experience in product management
Excellent verbal and written communication skills, and an ability to communicate with a range of stakeholders, including engineering teams, other product leaders, customer executives, and Zendesk executives
A willingness to learn new hard and soft skills, and stretch your daily responsibilities to meet the needs of the team

Nice to have: