Senior Growth Product Manager - Hybrid

About us: Hiver offers teams the simplest way to offer outstanding, personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We re a top-rated product on G2 and rank very highly on customer satisfaction. At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator. What you ll be working on? * Growth Strategy & Execution: Develop and execute product strategies to drive acquisition, activation, retention, and monetization. * Driving impact: Drive product decisions that contribute to top-line growth, including launching new features and optimizing existing ones to meet the needs of our customers * Customer Insights: Analyze customer data and behavior to identify pain points and opportunities for growth, and optimize user experience. * Data-Driven Optimization: Define, track & drive actionable insights from data, presenting recommendations to the executive team. * Cross-functional Collaboration: Work with engineering and other GTM teams, such as marketing, sales, support, and customer success teams, to implement growth initiatives. * Experimentation: Design, launch, and manage growth experiments (e.g., onboarding optimizations, new feature tests, pricing strategies) focusing on iterating quickly and learning from results. What are we looking for? * 8+ years of experience in product management, with at least 4 years focused solely on growth-first initiatives for a SaaS org. * Demonstrated success in driving significant user acquisition, retention, and revenue growth. * Experience with scaling a SaaS business in its 10-100 journey; in a fast-paced, high-growth startup * Strong understanding of SaaS business models and growth levers, including subscription-based pricing, churn reduction, and customer lifetime value. * Deep expertise in product analytics tools and data-driven decision-making. * Strong experience running A/B tests, cohort analysis, and other growth experiments. * Exceptional communication skills, with the ability to present complex data and insights in a clear, concise manner. Why should you join us? Join the Winning Hive! - Become a part of our hive, where success isnt just a goal; its a way of life. WithWAW and ETHR victories under our wings, were not just winning awards; were shaping a culture that celebrates excellence. Your journey here is not just a career; its a winning adventure! People First, Always! Were not just about products and profits; were advocates for the long game - where people take the spotlight. Dive into a workplace where culture is our crown jewel. Freedom and Responsibility- Spread Your Wings! Experience the thrill of freedom paired with the responsibility to soar. We believe in giving you wings, not just to fly, but to take charge and make a real impact. Its like being an eagle in a sky full of possibilities. Entrepreneurial Team Spirit! Join a team thats not just a group of employees but a bunch of go-getters with an entrepreneurial spirit. Here, your ideas dont just find a home; they find a launchpad to take off and make a mark. hive that thrives! Exponential Growth Awaits Be part of a journey where growth isnt just a goal; its a guarantee. Were on an upward trajectory, and your career can ride the wave of our exponential growth. Get ready to see your professional graph shoot through the roof! Wellness Matters - Body & Mind! Your health, both physical and mental, is our priority. Enjoy the tranquility of knowing that your well-being is in good hands. Because a happy and healthy Hiver is a hive that thrives!