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26 Uniphore Software Systems Jobs

Product Manager

7-11 years

Bangalore / Bengaluru

1 vacancy

Product Manager

Uniphore Software Systems

posted 7hr ago

Job Description

Uniphore is one of the largest B2B AI-native companies decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Job Description:

Uniphore is one of the largest B2B AI-native companies decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, work ow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees. Uniphore, the leader in Conversational AI, is revolutionizing customer service by leveraging artificial intelligence and automation to deliver a better experience for both customers and customer support agents.

Job description:
As Product Manager for Conversational Analytics, you are responsible supporting the development and implementation of the overall product strategy and detailed technical product roadmap, for the company s AI based conversational analytics and quality solutions. You are part of a global Product Management team and report to the Director, Product Management. Responsibilities:
  • Own the end-to-end technical product management cycle translating product roadmap to technical product requirements through to customer delivery.
  • Collaborate with leadership team in defining clear product strategy within the relevant market or geography.
  • Identify requirements, define detailed roadmap, and create preliminary design concepts.
  • Work directly with the Engineering teams to drive the implementation of the roadmap and meet spec, quality, and timelines.
  • Prioritize business requirements and translate them to product functional & technical requirements.
  • Collect and analyze customer feedback and defect reports to identify product gaps and opportunities as input to the product roadmap.
  • Own product documentation, training, and demos.
  • Support the customer success and delivery teams ensuring quick resolution and root cause analysis on identified issues.
  • Understand and ensure support and compliance with product certifications.
  • Support sales and marketing with customer demos and roadmap presentations.
Skills/Experience
  • Bachelor s/Master s Degree in Computer Science/IT Engineering or related fields.
  • 5+ years of experience in delivering SaaS based / web-based products with 3+ years of Product Management experience.
  • Experience in Product Management for Conversation/Speech Analytics and/or Agent Quality Management.
  • Excellent written & oral communication.
  • Experience in working in Agile methodologies.
  • Strong innovation skills and experience in building products with Data Science, Machine Learning, Natural Language Processing and Artificial Intelligence.
  • Proven analytical thinking, leadership, problem solving, project management skills, attention to detail, and exceptional organizational skills.
  • Domain knowledge in building & launching solutions for contact centers, Conversational Assistants, or Conversational AI.
  • Be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail.



Location preference:

India - Bangalore


Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify and humanize every enterprise experience, please visit www.uniphore.com.


Employment Type: Full Time, Permanent

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What people at Uniphore Software Systems are saying

Product Manager salary at Uniphore Software Systems

reported by 2 employees with 7-10 years exp.
₹27.4 L/yr - ₹35.1 L/yr
46% more than the average Product Manager Salary in India
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What Uniphore Software Systems employees are saying about work life

based on 91 employees
82%
93%
45%
89%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Uniphore Software Systems Benefits

Work From Home
Health Insurance
Team Outings
Soft Skill Training
Job Training
Cafeteria +6 more
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