Uniphore - Senior Contact Centre Media Engineer - Call Recording Systems (5-10 yrs)

Uniphore is one of the largest B2B AI-native companies-decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you.

We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data : all in the service of creating the most human processes and experiences for customers and employees.

Job Description :

Who You Are :

- Strong sense of ownership, accountability, and business acumen

- Passion for your team's vision/mission & the entrepreneurial drive to make things happen

- Mentor the team in growing and reaching their full potential

- Passion for designing modular systems using reusable components, SDKs, and robust APIs

- Collaborate, socialize, and drive cross-team technical initiatives

- Possess "can-do" attitude and strong work ethic. Act with empathy and humilit

MANDATORY Skills :

- 6+ years of experience in the contact center domain, specializing in call recording systems.

- Strong proficiency in C/C++(Mandatory)

- Deep expertise in media transcoding, codec optimization (e.g., G.711, G.722, OPUS, AMR), and handling audio stream formats for VoIP communication

- Expertise in transcoding libraries and tools such as FFmpeg, GStreamer, and MediaCodec, including their optimization and

customization

- Expertise in audio streams manipulation

- Deep understanding of media compression principles, bitrate optimization, and quality trade-offs to ensure efficient media

delivery

- Familiarity with real-time communication protocols such as WebRTC, SIP, and RTP/SRTP for seamless integration with audio streams

- Advanced knowledge of packet capture, dissection and protocol decoding

- Experience in networking - DNS, DHCP, SSH, NAT, QoS, TCP/IP etc

- Strong coding skills with an eye for using the right algorithms and data structures

- Excellent troubleshooting, analytical and decision-making skills

- Disciplined approach to documentation

- Ability to lead, partner, and collaborate cross functionally across an engineering organization

- Bachelor's or master's degree in engineering, Computer Science or equivalent experience

Location preference : India - Bangalore /Chennai