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22 Zendesk Jobs
Director, Employee Experience Systems
Zendesk
posted 2mon ago
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Job Description
Job Description
Zendesk is looking for a passionate Director, IT Operations to lead our Employee Experience Systems Teams . The role is available from two locations: Krak w, Poland or Pune, India.
What youll be doing
- Develop & execute a Digital Employee Experience Assessment, Strategy, and 3 year plan
- Recruit, onboard and develop talented IT Professionals and third party providers.
- Grow and mature the team so that they can undertake and support & deliver applications end-to-end..
- Create mechanisms and processes for onboarding and offboarding of business systems for your services.
- Conduct monthly and quarterly business partner alignment forums, in conjunction with CIO leadership to further mature our business relationships and expand the scope of service.
- As ambassador for IT to our staff at Zendesk you will continue to build the brand of Best in class IT at scale while delivering incredible customer service
- Help Manage the smooth running of all IT systems, including many cloud-based applications and local hardware policies
- Develop relevant metrics, dashboards and processes to become a data driven organization.
- Maintain currency, expertise and competency of relevant products, policies, and methods for support delivery
- Maintain a sense of humor while working in a fast-paced dynamic team
What you bring to the role
- Passionate about cloud tools and curious about continuously learning how to manage those in an enterprise environment
- 10+ years in IT, 6+ years in management with at least 2+ years managing managers/sr manager
- Ability to travel 10-20%
- Ability to work flexible hours to connect with peers and partners around the globe 10% of the time:
- Able lead the team to meet deliverables and drive work to completion within specified timelines
- Collaborative, upbeat work ethic where you can take ownership and have fun
Preferred Qualifications:
- Passionate about the Digital Employee Experience - constantly looking for ways to minimize friction and maximize experience
- Superior leadership skills with proven ability to effectively manage and develop a diverse team of people, and facilitate effective cross-cultural business interaction
- Experience with and leading maturity application support & delivery for applications in the Employee Experience realm. These include Legal, Content, Collaboration, & Office Productivity applications.
- Experience supporting internal customers
- Natural problem solver who enjoys identifying ways to make your team and customers lives better
- Flexible and open to changing priorities and managing multiple tasks simultaneously within compressed time frames
- Thoughtful decision making skills with a knack for identifying, prioritizing, and articulating the highest impact initiatives
- Work with colleagues & Senior leaders to deliver ideas and solutions to many audiences including your team and C-Staff
Employment Type: Full Time, Permanent
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