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255 WNS Jobs

Assistant Manager - Operations(Web Chat)

4-7 years

₹ 5 - 7L/yr

Pune

1 vacancy

Assistant Manager - Operations(Web Chat)

WNS

posted 13d ago

Job Role Insights

Flexible timing

Job Description

Total Work Experience (in years): 5

Qualifications: Graduate or equivalent in any discipline from any recognized university

Domain Knowledge and Experience (Web Chat Experience Mandatory)

Prior experience of Team handling for 2 years

Roles and Responsibilities:

1. Leading a team of 30-35 agents and SME's to perform effectively against set SLAs/KPIs

2. Executing strategies to improve your teams overall performance

3. Leading interventions to deliver change and transformation within the business adding value to the business

4. Managing teams with effective leadership, coaching and support

5. Working closely with other departments to ensure effective operations

6. Working in a fast paced environment and getting productivity our of team

7. Adhering to WNS policies and ensuring that their team follows all policies

Special Skills

1. MS Office skills (Excel, PowerPoint) are required. Power BI knowledge is a plus

2. Data reading and interpretation skills

3. Team Management- handling attrition, shrinkage and other governance/admin activities.

4. Coaching & Counselling Skills

5. Stakeholder Management

6. Analyzing & Planning

7. Communication skills for Client interaction

Note :

Willingness to work in 24*7 environment

Language Capability English Spoken Proficiency Required

Excellent communication skills Written Proficiency Required

Technical Proficiency & Requirements

1. Hands on experience of using desktop or Laptop with basic troubleshooting skills

2. Comfort in Learning and Using Digital Tools

3. Knowledge of using Virtual meeting application e.g.; Skype, Zoom, Teams or WebEx

4. Intermediate understanding in using Broadband, Wi-Fi or phone internet tethering with desktop or Laptop

5. Existing Home Broadband or Wi-Fi Connection. (preferred)6. Inverter back up available. (preferred)







Employment Type: Full Time, Permanent

Read full job description

WNS Interview Questions & Tips

Prepare for WNS Assistant Manager Operations roles with real interview advice

Top WNS Assistant Manager Operations Interview Questions

Q1. Can you explain the end-to-end flow for the sentiment analysis model with every step?
Q2. Do you have experience in SAR filing , KYC, compliance and frauds
Q3. introduce yourself?what is market research? money laundering? Assessment test?
View all 15 questions

What people at WNS are saying

3.1
 Rating based on 102 Assistant Manager Operations reviews

Likes

Great work life balance, supportive management, no work pressure, all the teams have easy going.

  • Salary - Excellent
  • +6 more
Dislikes

Haven't found anything for me but salary might be the issue for few.

Read 102 Assistant Manager Operations reviews

Assistant Manager Operations salary at WNS

reported by 456 employees with 5-15 years exp.
₹3 L/yr - ₹14.2 L/yr
16% more than the average Assistant Manager Operations Salary in India
View more details

What WNS employees are saying about work life

based on 12.2k employees
54%
71%
69%
68%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

WNS Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Cafeteria
Submitted by Employees
Free Transport
Cafeteria
Job Training
Soft Skill Training
Health Insurance
Work From Home +6 more
View more benefits

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WNS Pune Office Locations

View all
Pune Office
WNS Global Services, 3rd to 7th Floor, Wing A & B, Tower 1, Cyber City, Magarpatta City, Hadapsar Pune
Maharashtra 411013
Pune Office
WNS Business Management Consultant, 104, Sakore Nagar Road, Sakore Nagar, Viman Nagar Pune
Maharashtra 411014

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