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For Employers

Premium Employer

Hexaware Technologies

Compare

3.5

based on 5.9k Reviews

183 Hexaware Technologies Jobs

Assistant Manager Operations - Customer Service

Hexaware Technologies

3.5

based on 5.9k Reviews

7-12 years

₹ 5 - 6L/yr

Navi Mumbai

2 vacancies

Assistant Manager Operations - Customer Service

Hexaware Technologies

posted 27d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Orcale Biochemistry Voice Process Service Delivery Management People Management

+ 3 more

Job Description

Dear Candidate,

Greetings from Hexaware - BPS!

We are hiring for Assistant Manager Operations - Customer Service - Inbound Process.

Location - Ghansoli, Navi Mumbai

Role Description:

Graduate with minimum of 7 to 10 year of work experience in Voice Process from premium contact centre.
In-depth understanding of Operations Metric, People Practices (score calculations, parameter ratings, attrition calculation, situation handling etc.).
Customer service oriented. Should have prior knowledge of customer care processes and Techniques.
Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc
Provide quick and effective resolution to the customer's queries
Willing to work in rotational shifts (Night shift as and when required)

Interested, Please share your updated resume at matildad@hexaware.com/Whatsapp - 9082299130

Employment Type: Full Time, Permanent

Read full job description

Prepare for Assistant Manager Operations roles with real interview advice

Top Hexaware Technologies Assistant Manager Operations Interview Questions

Q1. Intersection of Two Arrays II Given two integer arrays ARR1 and ARR2 of size N and M respectively, find the intersection of these arrays. A ... read more

asked in Associate Software Engineer interview

View answer (1)

Q2. Program to find second largest number from set of array

asked in Graduate Engineer Trainee (Get) interview

View answers (3)

Q3. Kth Largest Element Problem Given an array containing N distinct positive integers and a number K , determine the Kth largest element in th ... read more

asked in Software Developer Intern interview

View answer (1)

View all 380 questions

What people at Hexaware Technologies are saying

2.3

Rating based on 3 Assistant Manager Operations reviews

Anonymous · Customer Success, Service & Operations in Nagpur

Likes

Lot of opportunities for freshers

Dislikes

Need a strong management team with strong fundamentals.

Skill development - Poor

+3 more

Read 3 Assistant Manager Operations reviews

Assistant Manager Operations salary at Hexaware Technologies

reported by 26 employees with 5-13 years exp.

₹4.3 L/yr - ₹10.5 L/yr

11% more than the average Assistant Manager Operations Salary in India

View more details

What Hexaware Technologies employees are saying about work life

based on 5.9k employees

63%

72%

66%

72%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Hexaware Technologies Navi Mumbai Office Locations

View all

Navi Mumbai (2)

Navi Mumbai Office

Headquarter

Hexaware Technologies Ltd, 152,Millennium Business Park, Sector lll, ‘A’ Block, TC Industrial Area, Mahape Navi Mumbai
Maharashtra 400710

Navi Mumbai Office

Hexaware Technologies Ltd., 152, Millennium Business Park, Sector - lll, ‘A’ Block, TTC Industrial Area, Mahape Navi Mumbai
Maharashtra 400710