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Assistant Manager Operations - Customer Service
7-12 years
₹ 5 - 6L/yr
Navi Mumbai
2 vacancies
Assistant Manager Operations - Customer Service
Hexaware Technologies
posted 18hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Dear Candidate,
Greetings from Hexaware - BPS!
We are hiring for Assistant Manager Operations - Customer Service - Inbound Process.
Location - Ghansoli, Navi Mumbai
Role Description:
- Graduate with minimum of 7 to 10 year of work experience in Voice Process from premium contact centre.
- In-depth understanding of Operations Metric, People Practices (score calculations, parameter ratings, attrition calculation, situation handling etc.).
- Customer service oriented. Should have prior knowledge of customer care processes and Techniques.
- Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc
- Provide quick and effective resolution to the customer's queries
- Willing to work in rotational shifts (Night shift as and when required)
Interested, Please share your updated resume at matildad@hexaware.com/Whatsapp - 9082299130
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Assistant Manager Operations roles with real interview advice
What people at Hexaware Technologies are saying
Rating based on 3 Assistant Manager Operations
reviews
Anonymous · Customer Success, Service & Operations
in Nagpur
Lot of opportunities for freshers
Need a strong management team with strong fundamentals.
- Skill development - Poor
Assistant Manager Operations salary at Hexaware Technologies
What Hexaware Technologies employees are saying about work life
Hexaware Technologies Benefits
Group Mediclaim Insurance Skill Upgradation Paid time off Rewards and Recognition 
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