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Teleperformance
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AM Operations
Teleperformance
posted 29d ago
Job Description
Roles and Responsibilities
- Manage daily operations of the center, ensuring smooth functioning and meeting SLA targets.
- Oversee team handling, including recruitment, training, performance management, and attrition control.
- Develop strategies to reduce shrinkage and improve overall efficiency.
- Ensure compliance with company policies and procedures while maintaining high levels of customer satisfaction.
- Collaborate with other departments to resolve issues and drive business growth.
Employment Type: Full Time, Permanent
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What people at Teleperformance are saying
Rating based on 95 Assistant Manager Operations
reviews
Anonymous · Customer Success, Service & Operations
in Gurgaon / Gurugram
There are few leadership who needs to sit and think what are they doing,there is no professionalism and biased culture however not all process or managers are like that but there are managers who are womanisers and also borrow money from junior level showing their authority
Work ethics of some manages like simha in booking.com process who is a womaniser and 3rd class category human being who is biased towards female employee and also borrow money from all level
- Salary - Poor
Assistant Manager Operations salary at Teleperformance
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