Work From Home_Customer Service

Roles and Responsibilities

• Provide exceptional customer service through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex customer issues that require technical assistance.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
  

Desired Candidate Profile

• 0-3 years of experience in BPO/customer service industry.
• Excellent communication skills in English language (written & verbal).
• Strong management skills with ability to work independently from home.
• Ability to multitask effectively while maintaining attention to detail.
• Proficiency in using technology-based tools for communication and data entry.

Job Details

• Blended Process
• 24*7 Rotational Shifts
• shift: 9hrs (including 1hr break)
• Salary: CTC: 20,000 | InHand: 16,000
• Candidate must have laptop/Computer, USB port Headset, Wifi setup

Point of Contact: HR Manisha