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343 Teleperformance Jobs

Escalation Voice Support (Work from Office @Indore)

2-4 years

₹ 2.75 - 3.25L/yr

Indore

80 vacancies

Escalation Voice Support (Work from Office @Indore)

Teleperformance

posted 4hr ago

Job Description

Roles and Responsibilities

  • Handle escalated issues from other teams and resolve them efficiently.
  • Collaborate with internal stakeholders to resolve complex customer queries and concerns.
  • Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

  • 2-4 years of experience in BPO/Call Centre environment handling international voice process.
  • Experience as a relevant customer service executive in a premium contact centre is mandatory.
  • Excellent communication skills in English language; strong verbal and written communication abilities required.
  • Ability to work under pressure; high stress tolerance necessary for this role.
  • Skill Set required: Problem Solving, customer service mindset, ownership, and conflict resolution skill
  • Flexible to work in all the shifts (Should be willing to work for the customer without having constraints to timings/shifts).

Job Details:

  • 6 days working
  • Any 1 days Week off
  • Shift- 9 hours (Including 1 Hour break)
  • Rotational Shifts/ Week-off
  • Salary -26,000 CTC/In-Hand 22,000
  • Location- Indore, Madhya Pradesh


Perk & Benefits

  • PF
  • Gratuity
  • Health Insurance
  • Robust growth and internal promotions for high performers

Contact Details for Interview:


  1. Contact HR Usree -8944955916 or mail at usree.patra@teleperformancedibs.com

2. Contact HR Lakhi - 8910069613 or mail at lakhi.mandal@teleperformancedibs.com




OR


2. WhatsApp below information to the same

  • Full Name:
  • Contact:
  • E-Mail id:
  • Location:
  • Experience:
  • Attach your Updated Resume

Employment Type: Full Time, Permanent

Read full job description

Prepare for Officer roles with real interview advice

Top Teleperformance Officer Interview Questions

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
Q2. Introduction Explain something in English What is customer care or customer service What is customer satisfaction
Q3. Q.9 what do you know about BPO or teleperformance?
View all 537 questions

What people at Teleperformance are saying

4.2
 Rating based on 7 Officer reviews

Likes

Teleperformance provides many resources to learn and upskill us. The BHR and operations teams are constantly communicating with us to ensure that our morale & satisfaction levels are high.

  • Salary - Excellent
  • +6 more
Dislikes

Not found any dislikes to add.

Read 7 Officer reviews

Officer salary at Teleperformance

reported by 27 employees
₹1.3 L/yr - ₹6 L/yr
32% less than the average Officer Salary in India
View more details

What Teleperformance employees are saying about work life

based on 29.7k employees
52%
38%
58%
81%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Teleperformance Benefits

Cafeteria
Job Training
Soft Skill Training
Free Transport
Work From Home
Health Insurance +6 more
View more benefits

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