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Escalation Voice Support (Work from Office @Indore)

2-4 years

₹ 2.75 - 3.25L/yr

Indore

80 vacancies

Escalation Voice Support (Work from Office @Indore)

Teleperformance

posted 1d ago

Job Description

Roles and Responsibilities

  • Handle escalated issues from other teams and resolve them efficiently.
  • Collaborate with internal stakeholders to resolve complex customer queries and concerns.
  • Maintain accurate records of all interactions with customers using CRM software.

Desired Candidate Profile

  • 2-4 years of experience in BPO/Call Centre environment handling international voice process.
  • Experience as a relevant customer service executive in a premium contact centre is mandatory.
  • Excellent communication skills in English language; strong verbal and written communication abilities required.
  • Ability to work under pressure; high stress tolerance necessary for this role.
  • Skill Set required: Problem Solving, customer service mindset, ownership, and conflict resolution skill
  • Flexible to work in all the shifts (Should be willing to work for the customer without having constraints to timings/shifts).

Job Details:

  • 6 days working
  • Any 1 days Week off
  • Shift- 9 hours (Including 1 Hour break)
  • Rotational Shifts/ Week-off
  • Salary -26,000 CTC/In-Hand 22,000
  • Location- Indore, Madhya Pradesh


Perk & Benefits

  • PF
  • Gratuity
  • Health Insurance
  • Robust growth and internal promotions for high performers

Contact Details for Interview:


  1. Contact HR Usree -8944955916 or mail at usree.patra@teleperformancedibs.com

2. Contact HR Lakhi - 8910069613 or mail at lakhi.mandal@teleperformancedibs.com




OR


2. WhatsApp below information to the same

  • Full Name:
  • Contact:
  • E-Mail id:
  • Location:
  • Experience:
  • Attach your Updated Resume

Employment Type: Full Time, Permanent

Read full job description

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What people at Teleperformance are saying

3.2
 Rating based on 8 Officer reviews

Likes

Work life balance

  • Work-life balance - Good
Dislikes

No job security

  • Salary - Bad
  • +5 more
Read 8 Officer reviews

Officer salary at Teleperformance

reported by 27 employees
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₹1.3 L/yr - ₹6 L/yr
32% less than the average Officer Salary in India
View more details

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