Customer Support Executive

Eligibility Criteria:

• Proven experience in a customer service or customer-facing role
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Ability to remain calm and professional under pressure
• Empathy and a customer-focused mindset
• Ability to work effectively both independently and as part of a team
• Graduate/Post Graduate

Role Description:

• Receive, document and track customer complaints via phone, email and any other source
• Investigate and analyze complaints to understand the root cause and identify potential solutions
• Communicate with customers to empathetically understand their concerns and provide appropriate solutions
• Liaise with internal team and partners to resolve customer complaints and ensure timely resolution
• Maintain accurate records of complaints and their resolution for reporting and analysis purposes
• Identify trends in complaints and provide feedback to relevant departments to improve products or services
• Continuously seek opportunities to improve the complaint resolution process and enhance customer satisfaction
• Collaborate with other team members to ensure a consistent and high-quality customer experience

How to Apply :

If you are ready to take your career to the next level dynamic and rewarding environment, we'd love to hear from you.

Please send your resume with detailing your relevant experience to below mentioned details.

Regards,

Bhumika Singh

7683064187

singh.30749@teleperformancedibs.com