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4 Family Health Plan Jobs

Client Service Executive-Helpdesk

1-4 years

₹ 1.62 - 2.8L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Gurgaon / Gurugram, Bangalore / Bengaluru, Mumbai

1 vacancy

Client Service Executive-Helpdesk

Family Health Plan

posted 18d ago

Job Role Insights

Flexible timing

Job Description

Roles and Responsibilities



  • Ensuring a positive and professional client service experience.
  • Managing client inquiries via phone, email, online, or in person.
  • Directing client complaints or complex queries to relevant departments in a timely manner.
  • Providing clients with technical assistance on products and services.
  • Expediting serious issues to management toward prompt resolution.
  • Building positive client relations by checking in regularly and following up on active processes.
  • Maintaining client records and documenting processes.
  • Identifying potential client services concerns and facilitating proactive intervention steps.
  • Keeping track of new products on offer, as well as emerging trends in client services.
  • Recommending product improvements based on client services feedback.

Desired Candidate Profile

  • 1- 4 years of experience in client services, sales, or a similar role.
  • Exceptional ability in providing professional, efficient, and friendly client services.
  • Ability to coordinate with other departments on client-related matters.
  • Advanced ability to provide technical assistance, resolve issues, and recommend improvements.
  • Willingness and the ability to travel to client locations, when required.
  • Ability to keep updated on new developments in the field of client services.
  • Excellent interpersonal and recordkeeping skills.




Employment Type: Full Time, Permanent

Read full job description

Family Health Plan Interview Questions & Tips

Prepare for Family Health Plan Client Servicing Executive roles with real interview advice

Top Family Health Plan Client Servicing Executive Interview Questions

Q1. Cardiac/renal / OA vs RA/HTN DM
Q2. What is Cholecystitis?
Q3. if you lost litmus paper suddenly what did you do
View all 10 questions

What people at Family Health Plan are saying

4.6
 Rating based on 4 Client Servicing Executive reviews

Likes

All employees are treating verygood communication and helping nature, clearing work based doughts, all are supporting in every sitiations

  • Skill development - Excellent
  • +3 more
Dislikes

I does n't have any dislikes

Read 4 Client Servicing Executive reviews

Client Servicing Executive salary at Family Health Plan

reported by 12 employees
₹1.6 L/yr - ₹2.8 L/yr
38% less than the average Client Servicing Executive Salary in India
View more details

What Family Health Plan employees are saying about work life

based on 485 employees
56%
45%
59%
99%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Family Health Plan Benefits

Health Insurance
Work From Home
Cafeteria
Team Outings
Job Training
Soft Skill Training +6 more
View more benefits

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