Customer Support Executive

As Customer Support Executive, you would own customer satisfaction metrics. You would act as primary source of contact for all organic creators, handle their queries and help in automating frequently asked questions and identify key issues faced.

Essential Requirements

1. Strong verbal and written communication skills

2. Proficiency in typing skills

3. Prior experience in customer service and customer complaint resolution

4. Timely resolution of complaints within SLA

5. Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

6. Identification of key issues being faced and helping in automation