Customer Support Executive

Job Title: Customer Support Executive

Location: Bangalore

Working days: 6

Employment type: Full-time,

About Eka care

Eka. care is a digitally enabled and connected healthcare ecosystem for better health outcomes. Founded by the co-founders of Goibibo and architects of Aarogya Setu, Eka Care is a Bangalore-based health start-up company that is building a technology platform by enabling everyone with tools to get better health.

Responsibilities:

- Provide exceptional customer support via live chat, phone calls, and email, addressing

inquiries and resolving issues promptly and professionally.

- Understand and effectively communicate complex technical concepts to customers in a clear

and concise manner.

- Collaborate with cross-functional teams to resolve customer issues, escalating concerns when

necessary.

- Manage and prioritize multiple tasks, ensuring all customer interactions are documented and

followed up in a timely manner.

- Identify and analyze customer needs to provide appropriate solutions and product

recommendations.

- Maintain up-to-date knowledge of our products and services, as well as industry trends and

best practices.

- Strive for first-call resolution and high customer satisfaction rates.

- Provide feedback to the product and marketing teams based on customer interactions to

enhance our products and services.

- Collaborate with team members to share knowledge and continuously improve customer

support processes.

Qualifications:

- Any field

- 1-3 years of experience in customer support, specifically in live chat and call support

for B2B clients.

- Exceptional communication skills, both written and verbal.

- Strong problem-solving abilities and a keen attention to detail.

- Ability to empathize with customers and provide personalized, solution-oriented support.

- Familiarity with CRM software and customer support tools.

- Ability to work in a fast-paced environment and adapt to changing priorities.

- Positive attitude, patience, and a willingness to assist customers to the best of your abilities.

- Team player with excellent interpersonal skills.

Note: Please note this is a third-party payroll position.